Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yhey Work the way you would want a higher end ear bud to perform. perhaps you should try it out for yourself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okirk,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Favorite earbuds over airpods
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the EQ adjustment and how compatible it works with other apps. Phone calls aren’t the best but music and shows are awesome.
I would recommend this to a friend- Pros mentioned:Sound quality
Really good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds no issues at all sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Perfect! Good to know you're enjoying the amazing sound quality of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Super dood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnificen audio, good app. I' m use thatat the gym....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IgnacioL, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Great fit and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried in ear headphones from Apple, Samsung and Jabra and Sony headphones have so far the best sound and fit. I have an issue where left piece always keeps coming out, but not with these headphones. I also was surprised how clear and crisp the sound is and it contains enough bass to my liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dkiev, Great! We're glad that you like the sound quality and fit of your new haeadphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent Earbubds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable fit. Price was attractive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glad that you like the sound quality and comfortable fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Great Bass!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for grandson. He was very happy with the bass on these ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEB1234, Excellent gift! We're pleased to hear that your grandson is enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not worth the 250 paid maybe 150 at best
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but don’t stay in eat well despite different sizing options, noise cancelling could be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaF, Thanks for the sharing your experience with the Sony WF1000XM4 Wireless earphones. We're glad that you like the sound quality of the earphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. We also appreciate your feedback regarding the noise cancelling feature. This can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. battery life is ok. Sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gsoz, we're glad you like the battery and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
Great but not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great except for a few things. Not enough choices for ear fit, and the battery life isnt as long as others ive had before but still good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AR666, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We appreciate your feedback regarding the fit and battery life of your SONY unit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve purchased. Sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pendejoe Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Earbuds are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound. Much better sound quality than AirPods Pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Albany87, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
It’s amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality and the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InGodwetrust,
We appreciate the positive feedback! We're glad to hear that you like the sound quality and noise canceling of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Fit
Not the fit for my ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn’t fit my ear and it was falling off from time to time. This is of course different from individual experience. Sound quality is undoubtedly SUPERB. Unfortunately, I decided to return them because of how it didn’t stay in my ear those times I take even slow walks as my way of compromising with fit. Didn’t matter or changed when I swapped the tips, or did took their advice of rotating them gently to make it stay.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CRache, while we are glad that you like the sound quality, we do regret to hear that the headphones had to be returned because it doesn't fit perfectly. We appreciate trying different ear tip sizes to remedy the issue to no avail.
Aside from selecting the right size earbud tips, we also recommend wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll find this helpful and consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound quality
Sony gets it right
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio qaulity is phenomenal, great sound stage. Ear tips superior in comfort compared to my airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cycles417, Wow! We're very happy you're enjoying the exceptional audio quality, great sound stage, and extremely comfortable fit of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough, Best in ear headphones I’ve ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MotorR21, We are glad that your WF1000XM4 headphones are the best in-ear headphones you have ever used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three thunbs up, amazing clarity and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Royce, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Conversation comes through clear noise canceling works beautifully the fit can be tricky but overall worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junbug486, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Not worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont have much to go on as I only tried two different ear buds, but these were kind of out of control. The buttons didnt make any sense, the pass through sound function was not great, and the noise cancelling feature seemed to stop while talking. The app was not easy to use either and the settings didnt make much sense. Ear buds also came loose alot. Stick with a wired set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for the review and we do apologize for the inconvenience. If you have trouble with the touch sensor working unexpectedly, please check this article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273264
You may also find this Headphones troubleshooting guide helpful.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Bass, Sound quality
Incrementally better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is a tad better than the previous version 1000XM3s. The fit in the ear is more snug for me with the same size tips. Control through the app is better to adjust the bass and.midrange. My only gripe is it’s difficult to get out of the case and it’s easier to mishandle and drop them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gshadow,
We're glad that you like the sound quality, fit, and controls of the headphones. We also appreciate your review about the design of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph