Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough, Best in ear headphones I’ve ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MotorR21, We are glad that your WF1000XM4 headphones are the best in-ear headphones you have ever used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones have Excellent sound quality, great investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RGP1and2, We are happy that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three thunbs up, amazing clarity and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Royce, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sounds Great! But fit is limiting compared to XM3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own many Truly Wireless Earbuds. Even before the Airpods (1st gen) I had a few pair that were pretty janky in comparison to what we have today. I even still have my XM3 model which I used at the gym exclusively. I did some extensive use in the last 24 hours with the XM4s and did some A/B comparisons with the XM3s. Sound-wise there is definitely more punch to the XM4s. I like the new features but unfortunately I ended up turning all of them off. The Chat feature is a great idea only if you don't plan on singing along with the music. The second you sing it shuts the music right off. I never really liked the Adaptive noise canceling feature on the previous version so it was no real use to me. Both the XM3 and XM4 are both the loudest of the TWS headphones I've used. Only seconded by the Bose ones. Now here is my caveat. I'm not a big fan of the silicon/foam hybrid ear tips. Especially the ones that come with the the XM4s, the XM3s I have came with 7 pairs of ear tips. 3 pairs were foam/silicon hybrid, and 4 were silicon. The hybrid ones were different though. Much like the standard Sony buds it was more of a rounded cone. The new ones on the XM3s are more like the Comply foam tips which are a cylinder. Switching to the old hybrid buds I preferred those more. But even more so the older silicon tips fit even better in my ears. Comparing both sets the XM3s are more comfortable in all situations in my ears. I had wished that the XM4s fit more like the the XB700 headphones which with the "Tri-hold" system which fit the best for my ears. All in all these are a very solid pair of headphones though. I would rate it 4/5 for the upgrades but a downgrade due to fit, while the XM3s are were probably a 5/5 at release but would 4/5 today just with the new upgrades and the better sound quality of the XM4s. It's a bit of a toss up between the two. At the current price of under $200 for the XM3s vs the $280 for the XM4s; they might be the better buy until they are all sold out. But for now I'm keeping both pairs but using the old silicon tips with the XM4s and enjoy that. That's just me though. I know many prefer the foam tips so to each their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrXiro, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. We appreciate your feedback.Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and arrived in a timely manner. The noise cancelling is amazing and better than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi APSpall, we;re glad you like the sound quality and noise canceling of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Cons mentioned:Fit
Not worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont have much to go on as I only tried two different ear buds, but these were kind of out of control. The buttons didnt make any sense, the pass through sound function was not great, and the noise cancelling feature seemed to stop while talking. The app was not easy to use either and the settings didnt make much sense. Ear buds also came loose alot. Stick with a wired set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for the review and we do apologize for the inconvenience. If you have trouble with the touch sensor working unexpectedly, please check this article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273264
You may also find this Headphones troubleshooting guide helpful.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever, expensive but extremely good quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Expensive, great but not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Uncomfortable in the ear! Bass sounds great and noise canceling works great but you definitely pay for it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Regmar, we're glad you like the sound quality and noise canceling feature of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If you require any additional support in regards to this product. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Overall Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many other outside sources have concluded, these earbuds are some of the best on the market. The software that pairs with the earbuds help make the listening experience extra personalized. The only issue that could result is a little discomfort as the shape of the earbud isnt best suited for prolonged periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelM, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Pricey. But you get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace my Bose SoundSport wireless earbuds. As much as I swore by and loved my Bose, I enjoy these even more. Great fit, great sound, solid battery life and the Active Noise Cancellation is game changing. Granted they're pricey, but I guess you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Insignia, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
Great earphones, but they had a metal noise.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good, but while using them there was a metalic sound that I could not fixed so I returned them.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sony WF-1000XM4 Ear Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 pairs of the Sony Wireless In Ear Headphones. My wife's pair has great noise cancellation and sound quality. I am having trouble getting a good seal with the foam ear pieces so the sound quality is not as good as my $13 Edifer wired earbuds. I plan on trying a different ear insert to see if that helps. The set up was pretty easy and the bluetooth connection works automatically most of the time. Occasionally, I have to go to settings on my laptop to get it to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM, Awesome! Glad to hear that you are enjoying your new WF1000XM4. Please use the Sony headphones connect to help get the perfect earbud tips for you. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Buy them!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond amazing, best pair of headphones I’ve ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We are glad that your new Sony wireless noise canceling headphones are the best pair of headphones you have ever had. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Almost the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these buds are top notch except for comfort. Which really makes me cry inside, because I have been waiting to upgrade my ear buds since the time the first rumor of the next Sony buds emerged. I don't mind the price tag which lot of online reviews seem to point as a negative (not so much for me) Why? Because they are really that good in terms of buds and case and everything. This earbuds could have been a run away winner but faltered in the comfort aspect. Which made me return these buds back :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello idlemonk, We are sorry to hear the in-ear headphones had to be returned. These headphones come in different sizes of earbuds that you use depending on the size of your ears. When wearing them, it is recommended to twist the headset unit to fit it snugly into the ear canal and adjust the positioning of the headset unit until it fits comfortably. Visit this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We appreciate your feedback. We hope you will consider Sony again in a future purchase. Thank you. -Vincent
- Pros mentioned:Battery life, Sound quality
Great audio and ANC, lacking in comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound great, but are really uncomfortable, at least for me. I wish they were more comfortable to wear, because the audio quality was very good. Good battery life as well. I did try different tips, even some silicon ones, but I ended up returning due to the pain caused when wearing for more than about 15 mins. Most reviews comment the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RG82,
Thank you for the review. We're glad you like the battery performance of the headphones. If the unit is still with you, please allow us to help you and turn this into a better experience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, great sound, gg good size, clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lether, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally liked them and good noise cancellation. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Freakpool246, We are thrilled to hear that you liked your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out airpod pros i was very disappointed so i tried these. The sound quality is so much better and the battery lasts a long time. I have had no issues with them so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey Great! we're delighted to hear that you are enjoying the sound quality and battery life of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great but not perfect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, but need to know how to properly put in ear foam to really seal the noise out. Can hurt from pressure after a while
I would recommend this to a friendBest Earbuds, only outclassed by its new successor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the only earbuds I'll wear right now and nothing compares to them. Get these or if you can afford the new XM5s, get those instead. I've had mine for a couple years and replaced them entirely once on warranty. If and when my current pair gives out on me, I'll be getting the XM5s
I would recommend this to a friend