Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very Good Headphone, but do not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with both the sound quality and noise cancelling of the head phones at first. Over time the headphones needed to be charged more frequently to the point where this they do not last longer than 1 hour on a full charge. Tried contacting support and had to speak to 2 different reps for them to admit that this is a known issue with this model. To make matters worse the serial # is only located in 2 places. 1. on the carrying case where after normal wear and tear will rub of 2. On the paper that wrapped around the packaging that must be removed in order to open the box despite the poor placement of the serial number Sony support will tell you your only option is to buy a brand new pair. With this being a known issue, I would not recommend this product, but if you do decide to buy them make sure you save the serial number in a safe place because these headphones WILL NOT LAST
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deuce, We're sorry to hear that the battery didn't last longer than an hour on a full charge. This is definitely not the experience we'd like you to have and our sincerest apology for the inconvenience this caused you. We'd love to help you with your problem and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case Number:
Issue:
Telephone Number:
Regards,
Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is clear and crisp, charges fast, easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hendu, We're glad that you are enjoying the sound quality, ease of setup and use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Ok
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewers receive specified promotional value for published reviews, including entry into drawings. Please allow up to 20 days to receive promotional certificate. My Best Buy members submitting reviews are
I would recommend this to a friend- Pros mentioned:Sound quality
Top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy purchase was easy online ordering, fast delivery and the comfort and sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherrie, Awesome! Good to know you're enjoying the comfortable fit and amazing sound quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are OK nothing that stood out as super amazing have had better ones did return because I wasn’t super over the moon about them
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling wireless earbuds. They have touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLLL,
Fantastic! We are so happy to know your satisfaction with the noise canceling feature and touch control function of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:AncCons mentioned:Ear tips
Excellent earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds I’ve ever owned, hands down. God tier ANC, excellent frequency range and durable. The only problem I have with them is the factory ear tips are fairly fragile and come apart easily, easy fix with some spin fit tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardC, That's amazing! We're very pleased to hear you like the industry-leading noise cancellation, excellent frequency range, and durable design of your Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not my type
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There good in audio but ima in it for the calls and the wind really messes with the call and it’s sound muffled
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KevinG, We are sorry you are having an issue with your Sony wireless in-ear headphones. We suggest setting the automatic wind noise reduction function of your headphones to ON using the “Sony | Headphones Connect” app. Make sure the unit is up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Pretty swag
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality it really good I'm really impressed with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nando, Awesome! We're glad that you are enjoying the audio quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Blown away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Beats and Bose overear and in-ear headphones. After losing the previous pair, I decided to try these Sony's based on some reviews. WOW, I'm blown away. Amazing sound, very configurable via the app. I'm Impressed with these. Superb battery life life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi d33p, That's great! We are glad to hear that your are impressed with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great Sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation and ambient sound work amazing with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Overlord, We are happy that you like the noise canceling and ambient sound of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Quality up until
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great! Noise cancelation works nicely. Even in windy onditions, it lessens the wind about 90%. At this time I have two. Omplaints- 1-my right earbud has decided to intermittently ignore touch commands. And 2- Sony should have provided both small/med/large in comply eartips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great wireless earbuds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I’ve ever owned but with one big problem, the battery life of the device depleted just after a year of normal use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TebaEm,
Thank you for the review and we're glad to hear that you like the headphones. Please check this article on how to resolve your battery issue. Kindly select battery issues.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
If the situation does not improve, even after following the steps provided in the link. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Battery life, Sound quality
Upgrade from Apple AirPods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these to be as good as the best reviews out there. After having two pair of Apple AirPod Pros fail with the same defect, I decided to go a different direction. These are bigger than the AirPod Pros, but sound much better and with better battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe, we;re glad you like the sound quality and battery of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
El conejo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before buying i hade a bose midrange was a better sound but the earpiece didn't hold on to my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elconejo,
We're truly glad you are enjoying the features of your new WF-1000XM4. To obtain proper sound qualities with these earbud headphones, change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for sharing your feedback and for choosing Sony! -Jess
Rightside Buds failed on holding charge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My go too earbuds, great overall (only flaw-my rightside earbud would lose power in less than 5-10mins from %100 charge. 2nd Airpods 2nd Gen, 3rd Seinheiser buds(lost at Cattlemens Steakhouse) 4th my Bose QCII ( hard to stay in ear - bad design for wingtips) 5th PowerPro Beats.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
I like them a lot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far i like them is only been a few days but they sound and feel much better than the Samsung buds pro i had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QKOLIVER, That's good to hear! We are glad you like your Sony wireless in-ear headphones a lot. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great the only down fall for me was that they would fall out from my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, G53675.
While we are pleased to know that you are satisfied with the amazing sound quality of our WF-1000XM4, we are really sorry if they didn't fit you well. This is definitely not the experience we wanted you to have with our premium headphones.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can notice the sound improvement over the XM3 and the case is a lot smaller yet charges faster.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayden, we're glad you like our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Superior sound, nix Adaptive setting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Very good noise cancellation and sound quality. The Adaptive setting is annoying at best. It turns off noise cancellation in response to movement. That may be good outdoors so you are aware of cars, but does not make sense in a gym. That is why I only gave it 4 stars. Strongly recommend getting a third party case to protect the charging case these earphones come with and more importantly attach a bluetooth tracker since these small earphones are easy to lose or misplace.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bscooper547, Thanks for sharing your feedback about your new Sony wireless noise cancellation headphones. We are happy that you like the sound quality and noise cancellation feature of your WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent