Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ComfortCons mentioned:Price
Great but at a COST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is overall really good and it feels comfortable. all in all good buds, Just Very Expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kirko Awesome! We are glad to hear you are enjoying the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. These headphones are indeed comfortable to use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good but heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but a bit larger and heavier than expected
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Billsnature, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM4. We appreciate you feedback regarding the size and weight of your SONY unit.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Buy these!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want the best BT earbuds available, these are the buds for you. They do cost quite a bit more than most of the competition, but they are worth it. I’ve tried almost all of the premium BT earbuds(Sennhieser Momentum 2, Galaxy Buds+ and Galaxy Buds Pro, AirPods Pro, 1more, and the Jabra’s), none compare to the WF-1000XM4’s if you want an all around great pair of wireless earbuds. I will say that I like the Sennhieser Momentum 2’s sound a little better, but only a little better and the noise canceling on the Sony buds is unbelievable. I also have the Sony WH-1000xm4’s(over ear cans) and I think that the earbuds are almost if not just as good. Sony really outdid themselves with this time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Louie, Thank you for sharing your experience. We are happy you like most of the features and capabilities of your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! -Vincent
- Pros mentioned:Comfort, Sound quality
Perfect Noise Cancelling Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is fantastic. Be careful, the noise cancelling is too good. Had a coworker kicking a door i needed to open and I couldn't hear them at all. These sony headphones are much more comfortable than their previous models. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thatguywithareview,
Awesome! We're glad to like your headphones particularly with its noise cancelling features. . We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
It is an good but not great.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bit bulky. Will be ok for most people. Sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
Thank you for your time writing this review. We're glad to hear you like the great sound quality of the WF1000XM4. However, we are sorry if we were not able to meet your full expectations with the size. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We appreciate your feedback and thank you for choosing Sony! - Kris
SPLIT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product has some great features. Like allowing you to connect to two different devices, ability to talk to chat, and it also detects what you at doing and adjusts how the buds work. I'm unfortunately having issues with the sound and the mics. People have trouble hearing me when talking on the phone. Currently trying to with with Bestbuy to exchange for another set.
I would recommend this to a friend- Pros mentioned:Sound quality
Batteries died
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound- batteries died in 12 months- won’t hold charge
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, design but lacks eay multi device connection also logical control setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cstorey, while we are glad that you like the sound quality, we're sorry if the headphones lack of multipoint connection and logical control settings. Your feedback is one of the most important matters to us as it helps us improve our products.
Our WF1000XM4 does currently not support Multi-point Connection. These doesn't have a default volume controller. You need to download the “Sony | Headphones Connect” app on your smartphone to assign Volume adjustment function to the touch sensor.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
The best of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best noise canceling wireless ear buds I’ve ever had! Amazing battery life and easy to set up. I used to use iPods as I have an iPhone 13 Pro Max but these have much better sound quality. I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven, we're glad you like the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds I've ever used. Not even close. I tried the Linkbuds S and Pixel Buds Pro, and these were by far the most comfortable with the best sound quality and no glitches. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew4723 Great! We're pleased to hear that you like the comfort and sound quality of your noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are actually pretty good headphones. Have mine set to ambient noise 12, and get around 6 hours of playtime. Had to turn off the auto off as this setting caused the left bud to turn off randomly. Calls are great compared to my previous Pixel Buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teras, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, slightly uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the pixel buds these things are obviously great. The sound on the ear buds is really good. Only issue i had, which may very depending on your ears, were the foam tips that were included. They were uncomfortable and hurt my ears after 30 minutes of use. Went ahead and bought some comply foam tips and they feel a lot better in my ears. If you're on the fence between getting these or not, i definitely recommend buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacio, Great! You definitely made the right choice. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate the feedback regarding the foam tips. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. The newly developed “Noise Isolation Earbud Tips” are made using a unique polyurethane foam material. Soft and elastic, it maximizes the surface contact area between the earbud tip and the ear canal, eliminating gaps between them to reduce noise with more secure fit. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
A Solid Improvement On M3s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall smaller and lighter case and buds make these a welcomed improvement over the M3s. You definitely don't lose any sound quality or bass power. Sony buds and headphones are still my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VSnow, We are glad to know that Sony earbuds and headphones are still your favorite, and happy that you like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best wireless earbuds on the planet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless earbuds by far! I’m an Apple ecosystem guy and have been using airpods for a years because they are so simple to connect. These are just as easy to connect, have twice the battery life, way better sound and they fit so good in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, Amazing! We're glad that you like the sound quality, battery life, ease of pairing, and fit of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Better than okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with phone audio, app isn't so great. Ease of use is less then so-so. Terrible sound with TV set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWiebe, Thank you for your honest review. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. Should you need assistance with your headphones, please contact us for help.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
- Pros mentioned:Sound quality
Great sounding, feature-rich earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have tons of features and sound amazing. I do find the pairing process to be a little annoying. I also like having one earbud in at work which is fine for the right ear but the left ear doesn't seem to be able to play without the right. This isn't a huge deal for me and definitely not for most people since the Ambient Sound mode is really good and allows for clear speech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeman245, Awesome! We're happy to hear that you are enjoying the features and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great earbuds ok fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but they have a tendency to fall out of my ears even with the best fittings buds.
I would recommend this to a friend- Pros mentioned:Sound quality
Room for improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the noise cancellation is better than AirPod Pros, I can’t say it sounds better. Can’t point my finger to it but sounds extremely flat even with messing around with the equalizer. Could just be me though as all the YouTube reviews I’ve seen for this, raves about these earbuds. Don’t get me wrong, they’re not bad but can’t say I can 100% whole heartedly recommend it for its price point but it definitely is a top tier ear buds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel
We appreciate the feedback. We will take note of this one. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for the purchase!
Regards,
David
- Pros mentioned:Sound quality
Amazing for music, so many settings for EQ nerds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headphones.. so much EQ settings to play around with. Noise cancelling and ambience sound is amazing. The feature to automatically switch to your preferred setting is great, but it requires you to have your location always on, which drains my battery on my phone. The microphone unfortunately is not good, muffled and not clear. No idea why Sony would miss out on this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gammatwo,
Thank you so much for your review. While we are thrilled that you are satisfied with the amazing & customizable sound quality, outstanding noise canceling function, and superb ambience sound control feature of our WF-1000XM4, we are really sorry if you are encountering an issue with the built-in microphone of these headphones. Your feedback with the Adaptive Sound Control function is truly appreciated.
For the microphone, if you're having an issue while on call, please ensure that you have the latest software installed. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Should you need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Not as good as the advertising suggests
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony in-ear headphones offer very good sound quality in a slightly oversized package that is a bit too large for small ears making a tight fit difficult to achieve. The active noise cancelling is a disappointment, not nearly up to the performance of Bose units, and not even at the level of Soundcore earbuds. The associated software is somewhat confusing, offering a hodge-podge of features and settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nogood, thank you for your feedback. We are glad that you like the sound quality of your headphones. We are also sorry to hear that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
In the meantime, please ensure the software version is updated. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
You may also try following the below steps if the noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
- Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin