Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good earbuds sound great and have a long battery life. Only negative is price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jiggaapril, Thanks for sharing your feedback. We are happy you like the sound quality and battery life of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Must try true wireless ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good. Easy to access. User friendly. Stays on the ear when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Navi,
We are glad you love the sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for about a year now and they arent that loud and the occasionaly disconnect if the are tapped. Also they cut off on me while running.the battery life is great though.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best Purchase ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by FAR the best earbuds I have ever purchased! The insane quality of the noise cancelling and the ambient sounds are remarkable! And not to mention the crazy long battery life of these! I love these things!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow226,
Amazing! We're thrilled that you are enjoying the noise canceling, ambient sound, and battery life of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Best Wireless Earbuds You Can Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best true wireless earbuds I have ever used but they better be, given their price. I ordered them to try them out, I honestly did not believe I would like them this much. They sound great for what they are, the noise canceling is superb and they fit really well. Perhaps my favorite thing about these is the battery life, I tend to use them for long hours and they have not yet died on me while using them. With other earbuds you'll be lucky if you get 4 hours on a single charge, with these you can get well over 8 hours on just a single charge with ANC. A few things to consider before buying I had really bad ear pain the first few days of wearing them but after the fourth day the pain almost went away. Now, I don't even feel them when I am wearing them. Also, I noticed a bug where sometimes the left earbud will be muted. This happens mostly when I connect to my windows laptop and sometimes when connected to my S21 Ultra. It happens more often when connected to my windows laptop, so that is something you might need to consider. You can work around it by disconnecting and reconnecting to Bluetooth (but that is annoying). Another issue that I noticed is when I have a fan on or my AC is running, you can hear a "woosh" sound when ANC is on. I doesn't happen all the time, in fact, its only noticeable you have something paused but it gets annoying after a while. I have yet to find a fix for this issue. While these earbud do have some issues and are very expensive, they are by far the best true wireless earbuds out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi X900h,
We appreciate the feedback. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Anc, Battery life
Best on the market.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds, definitely top of the market right now. Battery life, ANC, and features are all next level. Expensive as hell but worth it for what you get, Sony outdid themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeChace, Awesome! We're glad that you like the battery life, noise canceling, and features of your hew headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3. The new XM4 sound great and feel very comfortable, much more comfortable than the XM3. However, charging case needs to be charged more often than the XM3s. It’s worth the extra money to upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Buy the warranty!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are nice when it comes to noise canceling and speak to hear option,but one of the headphones does not work now and they are very easy to drop off your ear if you are running and jumping. I have a coveragr on them so im going to try to return for warranty . I recommend you get the warranty or else you may be stuck with useless earphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
We're glad that you like the noise canceling and Speak-to-Chat function of the headphones. It's unfortunate that one side is not working and you are not having the best experience with the fit of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find these links helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Regarding the issue with one side not working, you may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204551
Hope this helps. The unit comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WF1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great noise canceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works get till about a year then battery starts to act funny. Hopefully the can patch it in an update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bjcoonbe25, we're glad you like the noise canceling feature of our product. We're sorry to hear that you have an issue with the battery of your SONY unit. We'd like to know more about the issue. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
The best truly wireless earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, fantastic noise cancelling, really great earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyFingerStinks, we're glad you like the sound quality of our newest industry-leading noise canceliong earbus. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Very Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds and connects great. Not perfect fit for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dewharo,
Thanks for commenting! We are extremely pleased to know your satisfaction with the incredible sound quality and great Bluetooth connection function of our WF-1000XM4. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
The best over airpods
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Person with big ears, I’d highly reccommend these pair of earbuds. The ANC is very nice ans ambient sound is better. I tried airpods pro and generation one, these XM4 were the top choice for comfort and Noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NovoXO, we appreciate your feedback. We are glad that you like the noise canceling function, sound quality, and comfortable to use. These headphones are designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable, light, sound quality is great. Sometimes you uave some connection issues to not having contact to your ear but when your koving around things happen. Noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pancho85, we're glad you like the comfort, sound quality, and noise canceling feature of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Cons mentioned:Fit
Great ANC. Mediocre Everything Else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are overwhelmingly above average, Pretty good at most things except fit. I have small ears, and these are unbearably painful within 10 minutes of use. Because I haven’t been able to tolerate the fit, I can’t give a really accurate assessment of sound. From what I could tolerate, they were decent. Lackluster bass but pretty clear mid-highs. I absolutely despise their “Adaptive” feature. When it was on, it would switch between ANC and transparency every 20 seconds while perusing the isles of the grocery store. So annoying. Save $80. Better buds available fo $200 and under.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyCass, We regret to hear that your new Sony wireless headphones do not fit well in your ears. Our WF-1000XM4 wireless headphones come in different sizes of earbuds. to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Jack-of-all-trades true wireless earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality, the noise cancelation, the features, All top notch... The design is large and is what it is but still looks better than the last iteration by a lot... Can't wait to see if they hold up over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcopodomus, We're pleased to hear that you like the sound quality, noise canceling function, design, and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these buds are fantastic. my first high-end buds and i wad happt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gurveer, Glad to hear that you are happy with the WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling woks as advertised. Sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, we're glad you like the noise canceling feature and the sound quality of our industry-leading noise canceling earbuds Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
- Pros mentioned:Sound quality
Better, but not superior to WH-,,XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shallow audio that is far off of Sony's over the ear WH-...XM4's. Fit is great and they are comfortable all day. Really do miss the dual bluetooth connectivity of over the ear model. But they do not replace the audio quality which is primarily why I use headphones. Noise cancellation is not important, unless traveling on an airlines, but it does work well. For Better audio quality from earbuds, the M&D MW08's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Booner19, we're glad you like the comfort and fit of our newest industry-leading noise canceling earbuds. You may set the Priority on sound quality mode" which prioritizes the sound quality üsing the SONY Headphone Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank your for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Good but not a great upgrade from previous ones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great works long and can keep charging them for about 3 full recharge my only con is it's right controlled and the left doesn't work unless the right is out unlike the previous ones that could work when either one were out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xgpzero Great1 We're glad that you like the sound quality of your headphones. The WF-1000XM4 support the use of one unit by itself. In this case, only the unit that has been removed from the charging case will turn on.
You may check out the link below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
10/10
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and great customer service. Would recommend to all my friends
I would recommend this to a friend