Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good but not great. Too big. I like more flush ear phones. But these will do until they die. I'm not used to newer rerphones and not all eartips fit in my small ear canals. I ended up buying other eartips. I really like the noise cancelling though. I use that the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whatever, We appreciate your feedback with the WF-1000XM4 Wireless Noise-Canceling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation with high quality sound, smart listening features, water resistance, all-day battery life and long-listening comfort. The WF-1000XM4 headphones are the product of that research, combining a shape that matches the ear cavity with a new ergonomic surface design for a more stable fit. Find the right fit for your ears with the Sony | Headphones Connect app. It takes you through a few simple measurements to find the ideal size of Noise Isolation Earbud Tips to ensure maximum sound quality and minimum outside noise. Thanks for choosing Sony! Jay
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the noise canceling is great. The headphones have long range in battery life and I like the headphone stand because it tells you by color the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marious, We are glad that you like your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my favorite earbuds yet. I had the WF-1000XM3s...and these are definitely aeap forward. The fit could be better, but it isnt nearly as bad as some of the other reviews make it out to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Coming from the WH-1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first pair of wireless earbuds. More of an over ear headphone guy and been using Sony's WH-1000XM line since it's inception and they never disappointed (minus the headband breaking on the OG MDR-1000X). Wanted something smaller and more manageable while on the move and decided to grab these. Suffice to say I am quite impressed with the sound quality and overall package in such a small and portable form factor. only downsides compared to the WH-1000XM4's which is my daily driver is the ANC isn't as good and the in ear design always amplified the sounds when moving my head/jaw compared the over ears. Still, really like these and will definitely be using them regularly alongside the over ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moontei, congratulations on getting your first pair of wireless earbuds. Good to hear that you are enjoying the sound quality and overall package. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sport use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, got to wear under my helmet for skiing and roller skating, working well so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashlyn, We are glad that your new Sony wireless in-ear headphones work well for your needs. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best sound !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than bose and threw airpods out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dipz, We are happy that you like the sound quality of your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! -Vincent
SONY ON TOP OF THEIR GAME!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing and by far the best in ear noise canceling headphones and quite comfortable. The customization of sound through sonys app is a plus and as always sony provides a great bass sounding headphone speaker
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alekz, Awesome! We are glad to hear that you are happy with your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and very comfortable. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tara,
Thank you for an amazing review and recommendations! We are glad to hear you are enjoying the greats sound quality and comfortable fit with our WF1000XM4 industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Great earbuds but big downside
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great earbuds. They mesh well with my phone. The one glaring downside is that after 1 year of constant daily use, the batteries on both buds are absolutely shot. They dont charge to 100% anymore, and they only last 20-30 mins on a "full charge". And the customer support for sony is absolutely horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnnie, we're glad you like our product. We're sorry to hear that you had an issue with your SONY unit. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
A change
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a good product definitely was hesitant to change from my normal headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacP, we're glad you like our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing SONY! ~Earl
Great, just one issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mics for calls, the connection is strong. No issues except for the lack of multipoint. These would be perfect with multipoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pakz, we're glad you like our industry-leading noise canceling earbuds.. We're sorry to hear that our product did not meet your expectations. The WF1000XM4 does not support multipoint feature. You may check our WH1000XM4 instead for that specific feature.
Everything in the WF-1000XM4 headphones has been designed from the ground up The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
Worth bying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first i was hesitant at buying these earbuds since their expensive but eventually i ended up getting them and ever since getting them i havent regretted buying them and im glad ive listened to people who reviewed this earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonardoT,
Awesome! Thank you for the positive feedback and we're glad to hear that you're satisfied with your purchase. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
-David
- Cons mentioned:Ear tips, Price
Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. It’s supposed to be noise canceling but I can still hear music in the background. Only comes with foam tips would have been nice if it came with some silicon tips. These are overpriced. I’ll stick with my Sony - WH-1000XM4 that truly block out any noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, we regret to hear that the noise canceling function did not meet your expectations and had to be returned. This is definitely not the listening experience we'd like you to have. We do have troubleshooting steps if noise is heard during music playback.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
Your feedback matters to us. This will help us in improving our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
B+ Good Buds!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from Sony as usual. Just not the Best for me. B+
I would recommend this to a friend- Pros mentioned:Sound quality
Much better than AirPod Pros!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a set of AirPod Pros, and never really liked them. The sound quality was just OK, nothing compared to my over the ear Bose (QC35) and Sony (XM3), and they always felt loose no matter what ear tip I tried. Even aftermarket ear tips didn't resolve my issue. When I heard about these, I bought them as soon as Best Buy had a set in-stock (they seem to sell out quick). The sound was way better than the AirPods, especially with the app controlled equalizer, and the fit was nice and snug. A bit pricey, but a much better fit and sound. Gave my AirPods to my 17 yr old.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DatHondaGuy, You've made an excellent choice! We're glad you've upgraded to your new WF-1000XM4 headphones and you're enjoying the great sound quality, app-controlled equalizer, and comfortable fit of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Great (expensive) earbuds, definitely recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problems using them between my laptop and phone. I was mainly comparing them with Jaybirds Vista 1 when I was considering getting the Jaybird Vista 2 earbuds. They were good but these ones sound better. The ambient and noise cancelling modes are pretty amazing. It's LDAC's connection can be spotty sometimes but not a deal breaker for me. Something to consider with this is that I am using these Bluetooth 5.2 earbuds with a phone that only supports Bluetooth 5.0 You can set the Ambient/Noise-Cancelling modes by tapping the left earbud. The pause/play from tapping the right earbud doesn't work very well but that's alright with me (Update: a software update has fixed this) .They are like a foam so it's good to roll the foam part to be smaller before putting them in your ears. I use a large in one ear and a medium in the other. I've used them when running and working out and I haven't had a problem with them falling out. You can set it to change modes and EQs based on your location which is really convenient! Also, phone calls are awesome. I've talked to people when it's been kinda loud around me and people have been able to hear me clearly enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thanks for sharing your feedback. We're glad that you like the features, audio quality, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Expensive but worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, solid bluetooth connection even on Android devices, the transparency mode is great for running outdoors...in general this is an great pair of wireless earbuds but expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bakedpatato, thank you for the amazing review! We're thrilled to hear you appreciate the audio quality, easy and stable Bluetooth connection, and ambient sound mode of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good but smallest replacement ear bud tipa still make my ears sore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertB, We are sorry to hear that. Please make sure you are wearing them correctly. Check out this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it's good to hear that you still like the quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Battery life, Sound qualityCons mentioned:Ear tips
Best in class noise cancellation.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I appreciate that eco-friendly packaging, which I think it’s a step in the right direction, and hope other tech companies follow suit. These buds are considered premium, so in that context, I will share my thoughts. The case is more on the minimal side. It’s smaller than the last generation and more portable. There’s a USB-C charging port in the back and an LED status bar in the front. Thankfully, these are Qi wireless compatible as well. The buds fit nicely inside the case and pretty much stay in even if the case happens to open unexpectedly. The buds themselves have a sleek look with copper accents, making them look classy in my opinion. The buds come with foam-like tips only, which is interesting because those can be niche, and not everyone may like them. The buds fit nicely in the ear and have a low profile, so they do not stick too far out. They are also very secure as I was able to run and even do a few cartwheels without them falling out. Although I wish Sony would've included gel tips, these are on the comfortable side, and I got used to them quickly. The XM4s are rated IPX4 so a little sweat or rain will not be an issue. The XM4s feature Bluetooth 5.2 which makes them future-proof. I was able to quickly connect and reconnect them. It’s also cool that they pop up when connected to my android phone, although I suspect depends on the phone. They stay connected when walking around my medium size apartment. I also did not notice any lag when watching videos or playing games. Instant play works well when taking a bud off and back on. Sadly, the XM4s do not support multi-point connections. Battery life is rather impressive as Sony claims 8 hours with ANC 24 hours with the case (much more without ANC on). I was able to listen to them for 2 days straight without worrying about losing juice. Quick charge is welcome where 5 minutes in the case adds 60 minutes of playback. Out of the box, the sound signature emphasizes bass, although it’s not overbearing. The midrange is well represented as vocals and rhythm instruments come through clearly. I thought the treble was a bit toned down, though. The default sound signature gave me mixed results depending on the music genre. Thankfully, Sony’s app fixes this issue completely. Messing around with the EQ, I found a signature that was rich, full, and exciting. I stream mostly Hi-Res HD music, so I am pleased that these buds offer LDAC support. Although they do not support Dolby Atmos, channel separation and soundstage are well represented and add depth to music and movies. Sound quality upscaling (DSEE Extreme) is a nice feature for those who listen to lower-quality streaming. The Active Noise Cancellation is one of the best I have experienced, and I have plenty of ANC buds. They even tackled midrange noise without that eerie feeling. The ambient sound mode is OK, and I like the speak-to-chat feature, as it stopped the music whenever I spoke. I do not sing much, so I keep this feature on, which helps with my voice assistant. The call quality is decent at best, but I was not impressed. Although the call was stable, people immediately were able to tell that I was on wireless. The wind reduction feature worked rather well, however. Controls are a bit of a mixed bag. While the ability to control everything is available, not everything can be done at once, and you must choose which controls are active through the app, sacrificing other options. Speaking of the app, I think this is one of the strongest selling points. The app is absolutely necessary in order to take advantage of the buds. There, you can change the sound signature as mentioned, adjust ANC levels, playback controls, and many other features adding much more value. While I do wish they had better controls and multi-point, in the end, I think they fare better than most in the premium category –certainly when it comes to noise cancellation and app features. I believe these definitely are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi insomniak1, we appreciate your detailed review of our newest industry-leading noise canceling earbuds. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for your feedback and for choosing SONY. ~Earl
- Pros mentioned:Anc
A clear winner for an overall better earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as an upgrade from my Google Pixel Buds. To start, I use ear buds mainly for phone calls, listening to podcasts and as my method of listening to movies that I'm watching while on travel. The ability to use Google Assistant was very attractive to me and allows for nearly the same experience as Google Pixel buds. The ANC functionality is a vast improvement over Google Pixel Buds. If I have a suggestion for improvement it is multiple device connections and interference that can take place while receiving a secondary call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MRMcDaniel,
Thank you so much for the perfect star review!
We are so happy to hear you are satisfied with the exceptional quality & superb performance of your new WF-1000XM4 Wireless Noise-Canceling Headphones. We are also pleased you are satisfied the Google Assistant feature and industry-leading Noise Canceling function of these headphones.
We greatly appreciate you feedback with the Multi-point Connection function and an interference that can take place while receiving a secondary call.
For the latest product updates and announcements, please visit our support website from time to time:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo