Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet head phones does everythi g i need them to. Good quality , great noise canceling. My only gripe is that the touch controls are whack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyerofstuff, We're glad that you like the noise canceling function and quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Wf-1000Xm4 is the best in sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it weren't for the random moments where one of the two headphones would turn off on its own, the charging case having a very poor battery life, and the fact that I had to buy more ear tips because the foam tips included were falling apart within the first few weeks of use, I'd give this 5 stars. The noise canceling, and the overall sound are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosmicSandwich, we're glad that you like the noise canceling feature and sound quality of your WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We are also sorry you're having some issue with the unit. This is definitely not the experience we'd like you to have. Please try following the steps on the Help Guide below to fix these issues. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Incredibly uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but I can only wear them for an hour at a time because they are so uncomfortable. I’ve also received complaints that I sound unclear and faraway when I take phone calls when wearing them. I would have returned them but they were a gift and I was already out of the return window when I received them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meowly, We regret to hear you are having issues with your Sony wireless in-ear headphones. This is usually not the case with our premium headphones. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance of the unit and resolve any possible software-related issues. Make sure you are using the right size of earbuds according to the size of your ears and you are wearing them correctly. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
To further isolate the call quality issue, we can follow the guide from this page: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Beautiful Sound, Could Improve Operability
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, good noise cancellation. A little cumbersome to insert and remove from charger, and it's easy to accidentally switch out of noise cancellation mode and into ambient sound mode, but hard to switch back. Commands are activated by tapping on the exterior of the earbuds, and the outcome seems to be rather "hit or miss."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardH, Thank you for the amazing review! We're glad you're enjoying the excellent sound and industry-leading noise cancelation of your new headphones. We appreciate your feedback about the accidental taps on the touch sensor. You can disable the touch sensor when None Assigned is selected in the Sony | Headphones Connect app on your mobile device.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Totally worth it, once!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love ‘em! Worth it! But not enough to ever pay $250 for earbuds again. Sound quality is top notch. Battery lasts *just* long enough to be good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaraxlle, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
LOVE.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love LOVE these headphones; tried multiple different wireless earbuds and ended up settling on these. Best noise canceling by far, wonderful sound quality and very reliable and responsive touch commands + customizability of those commands. My ONLY complaints are 1) that noise canceling while on a phone call will automatically turn off and there is no way to enable it which really, really stinks and 2) no multipoint connection for bluetooth. Other than that, just keep in mind that because these tips are foam and not silicone, they will need a warm, damp cloth to clean regularly of earwax (a little harder to clean than just the silicone tips)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelsey, we're glad you love our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the noise canceling feature during calls and mulipoint function. Unfortunately, this unit does not support multipoint.
Please follow this link to isolate the noise canceling issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00273844
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Ear Buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my ears! They are extremly comfortable and superior quality! Excellent noise canceling tech. I love the feature that turns off NC when I talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Audio issues and overall uncomfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Metallic echo / pinging / bell / sound issue that makes any form of talking content—calls, movies, podcasts—highly annoying. This is a very common issue that Sony refuses to address or help with; it's assumed to be a hardware issue. On top of this, the earbuds are some of the least comfortable I've tried. I understand that everybody's ear shape is different and this is my personal experience not shared by many. I also prefer the sound profile of other earbuds to the Sony which do not sound as deep/full. The positive thing I can say is that the noise canceling feature is the best of any earbuds I've tried.
No, I would not recommend this to a friend Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds but gets uncomfortable in the ear after using for some time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, thanks for choosing and purchasing our product! We're sorry to hear that you have an issue with your SONY unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Anc, Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get past the high price. these are some of the best earbuds on the market. They sound great and also offer very good noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willx, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
GREAT HEADPHONES!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still my favorite pair of headphones, they lasted 3 long years before they finally gave out( I used them every second of the day!) wish they lasted longer but we'll see if the m5s fair better.
I would recommend this to a friend- Cons mentioned:Volume
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i expected much more. Sound is OK, and volume is low
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB, We're sorry if you find the volume low. This is definitely not the listening experience we'd like you to have. Allow us to help and turn this into a better experience.
For low sound level, please try the following steps below:
Turn up the volume of the connected device.
When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback.
Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
Connect the Bluetooth device to the headset once again.
The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), sound level becomes low temporarily, but this is not a malfunction. See “When you have finished using the headset” and dry the headset before use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Meh...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me. Sound was flat. Foam earpieces are so-so. Retention for sport was poor
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisF, We are sorry to hear about your experience with your Sony wireless in-ear headphones. We highly recommend using the Sony | Headphones Connect app to personalize your listening experience: https://www.sony.com/electronics/support/software/00269130. To make sure your headphones won't fall easily, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. For more details, refer to the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Don’t recommend they don’t last.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These don’t last before having issues with charging. All of a sudden they no longer hold a charge. Hopefully I win that $400 so I can buy a new pair of quality headphones.
No, I would not recommend this to a friendGood sound, bad fit, and awful instruction alerts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall, but some very annoying quirks that severely detract from them. Every time the text alert from phone, both the alert tone and a voice instruction about how to receive the alerts is heard - every time! In-ear fit is awful - with narrow ear canals, the hope for a good fit seems impossible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the sound quality. We're also sorry to hear about the alerts/notification and it doesn't fit well. Sony values the opinions of customers and is always striving to provide the best experience possible.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
*Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
You may find the link below helpful to troubleshoot the alerts/notification:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Buy these, you wont be sorry.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far have been the best earbuds I've purchased in a long time. Awesome battery life/noise cancelling/sound. Tried several others before I said, Yep, these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, Great! We're glad that you like the battery life and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony WF-1000XM4 Are AMAZING !! Believe the Hype !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The New Sony WF-1000XM4 Just were released , went to all the stores and 2 best buys all sold, went home went on Best Buy website and they had them in stock with Best Price, 2 days later they were at my front door ! They are AMAZING !! So much better than the XM3, much smaller, case is really half size and the sound is BEST I have ever heard and I have Bose, Beats and senheiser . These are So cumfy, the noise cancelling works amazing, cut my lawn with them on and heard nothing but the great sound that comes out of them. The app is great and easy to use , you can do your own EQ, really nice !! The Reviews were spot on and these ARE THE Best earpods on market , get a pair ASAP !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ltisdall, Thank you for taking the time to write such an in-depth review of your experience with our newest Industry Leading Noise Canceling Truly Wireless Earbuds. We're glad you're enjoying all the improvements we made on these in-ear headphones especially the features and exceptional sound quality. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! -Jess
- Pros mentioned:Anc, Bass
I really encourage anybody to give it a try.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Noise canceling is a great feature you can’t really hear the surrounding noise. You’ll be able to adjust the bass and treble. Overall great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chali23, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it’s small in weight. Sound is good. But the noise cancellation is not as good as Bose. Playing pool I noticed when I switch back and forth that you can still hear if u don’t literally push the ear buds in and let it kinda stay there before you have a better noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreamin, We regret to hear about your concern with the noise canceling function of your Sony wireless in-ear headphones. To improve the noise canceling function and your overall listening experience, please make sure to use the right size of earbud tips and wear your headphones correctly. Visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Please take not that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Despite your concern, we are happy that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
PURE SOUND BLISS but Poor Comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound Quality that suffers from Ear Comfort Quality is horrible. Foam material either too harsh or not well made. Ear feels itchy/uncomfortable after 15 minutes of use and have to take them off and reinsert them to continue using them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Entj47, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl