Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Anc, Sound quality
Poor build quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm ultimately disappointed in these earbuds. The things they do right are great: solid fit and design, good sound quality, semi-flat frequency response, good EQ presets and really effective ANC (when it works correctly). There are some major issues when it comes to how buggy the ANC is and how often I had issues with it. On 2 separate pairs of these headphones I got a constant dull high pitched feedback in the left ear bud whenever ANC was on. According to forum posts, this is a pretty common issue. I'm awestruck that Sony expects ~$250 for these when the main draw of them is broken.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Thank you for your review.
While we are pleased you are satisfied with the exceptional sound quality, industry-leading noise canceling function, frequency response, equalizer settings, and comfortable fit & stylish design of our WF-1000XM4, we are so sorry you are encountering noise issues with the left earbud.
To eliminate the high pitch sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching”
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off.
Please refer to the following links for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
And as a general recommendation, to ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version (1.2.6). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Cutting fast
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best guys girls go for it buy it easy to use and fast .
I would recommend this to a friend- Pros mentioned:Sound quality
Sony WF 1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is excellent and I've enjoyed using them thus far. However, every once in a while it may have connectivity issues which is something that I hope gets fixed with a future update. Additionally, it took a little while to get used to them comfort wise. All in all the huge positive change for me has been the excellent sound and the great ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LionHeart, Thanks for your feedback. We're glad that you like the sound quality and noise canceling feature of your new headphones. For connectivity issue, please ensure your headphones firmware is up to date. You can check the software version using the Headphones Connect app. Please ensure you downloaded that first. We also recommend following the troubleshooting guide below.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Awesome headphones but some noise with NC or ambie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great and the ambient sound/noise cancelling are awesome. I did notice quite a bit of popping noise every second or two when i have the ambient sound or noise cancelling on and the music is quiet. I did some research on this and it is apparently normal. I do not have this issue with the over ear xm3/xm4 sony headphones though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaaaaaaaaaaaaal, We're sorry to hear that you're having an isolated issue with the WF-1000XM4 Wireless Noise-Cancelling Headphones. To isolate the issue, please follow the troubleshooting steps from the link here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00235161
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. thanks for sharing your review! Jay
Sony Nailed It With These!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have truly been a notch above Apple and everything else on the market. They are a little big but as good as it gets wireless all the way around!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Premium Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best available true wireless earbuds in the market as of today. Long lasting battery life. One charge enough for 2 weeks of gym time. Overall perfect for gym and running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iKarkee, We are glad that you like the overall performance of your Sony noise canceling in-ear headphones and the are perfect for you in gym or while running. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
A Perfect Headphones for Gym!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are hands down the best headphones if you want to use it in gym while your workout. Absolutely amazing sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krsna,
Thank you for the purchase! We're glad you like the sound quality and battery performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love em for their sound. Replacement for my last identical pair though that were only about a year old. The battery was only lasting about an hour while listening to music or even chatting on the phone. Still bought another pair. Hope to get more milage out of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnT, We're glad that you are enjoying the sound quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
We're also sorry to hear that the battery last bout an hour. We'd love to help you troubleshoot your problem and turn your experience around. May we contact you to help and get more information? If, please email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these thinking they were white, they were not. They’re more of a stone greyish color. When I did exchange them for the black ones the sound was amzing but they only lasted a month as they randomly died. I could not turn them on or charge them even after doing all the resets. While on calls you can hear a small like ding
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Estela, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. We understand that you already reset the unit. If you have also done initializing the unit to fully isolate the issue which is on this link, then you need to contact us:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
They hurt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Headphones, i tested the Jabra 75T elite Active, The Bose Quietcomfort, amongst others. I really wanted to like these earphones and tried everything before I returned them. The killing fault was the fit. They actually hurt my ear canal. I couldn’t keep them They sound good but the over ear model sounds even better and are much more comfortable. For my needs, I’ll keep the Jabra’s for exercise. For easy listening and tv the Sony over ear and the Bose for travel. As far as sound quality I would rate the over ear Sony and the Bose Quietcomforts better. If you can get them to fit and they don’t bother you then I would recommend them but I’d also recommend you listen to the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flyfisher60,
Thank you for sharing your experience with us. While we are glad you like the sound quality of the WF100XM4, we're sorry to hear that the unit had been returned due to discomforts that you are experiencing while wearing the unit. This may be resolved by using the right size according to the size of your ears and when wearing them, gently pull the top of your ear as you twist the earbud into your ear and adjust the positioning of the headset unit until it fits comfortably. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Kris
- Pros mentioned:Sound quality
Great noise cancelling, great for people on the go
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im not a fan of the earbud style headphones but they are really good at noise canceling. I have the WH1000XM3 which are the over the ear headphones. been using it for 3 yrs now. but since riding a motorcycle to class I found these buds to take up less space and its easier to pull them out and use when walking around or when I am in a lecture hall. for a student who is on the go alot I highly recommend them. For someone who is working/studying from home I still think the over ear headphones are far more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Well priced and premium product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was felt bit disappointed in initial use, but after understanding the memory foam material it used and how to fit in ear no word to explain about this product it is wonderful to enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vasistan, We're glad that you were able to figure it out and able to enjoy our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Worth it every time
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price even though they get kind of high sometimes
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Best earbuds I own
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several "high end" earbuds and this one is my favorite. The battery last longer than most, and the audio quality is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saniago, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with excellent sounds. Pairs up with our iPhones, Samsung TV, and other devices easily. Surprisingly long battery life and quick recharge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AArondonemessedup, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
SONY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried theses for one week for just $20 bucks more I get the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLKK,
Thanks for commenting. It is unfortunate to hear that your WF-1000XM4 had to be returned and exchanged for a different brand for $20 more after a week of use. We greatly appreciate you and your feedback. We hope that you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Sound quality
Audio is awesome, Call quality is not
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for High Quality sound you will find it hard to beat these earbuds. With an excellent balance in sound everything comes across clear and solid. The noise cancellation is great. I used these to work out in the gym and found all other earbuds to have a hard time competing with their sound quality. The major draw back with these that made me return them were call quality. If you can use these in a non busy setting they are are great but in an active environment where there is a lot of noise they picked up far to much back ground noise to have a good conversation so they did not work for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fire4k,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the headphones were returned because of the call quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). These steps are also helpful in improving call quality issues:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Great!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellant buy it well worth it just do it pretty cool
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
These earbuds don’t disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds don’t disappoint. Sound is fantastic and the battery life and standby are excellent. They are a little pricey, but the independent reviews are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EFDP91,
Awesome! We're glad to hear we were able to meet your expectations with the incredible sound and long battery-life with your new headphones. We designed the WF1000XM4 headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Beware of Firmware updates
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my favorite buds i've ever owned and worked great until they didn't. A recent update cooked my battery and they stopped holding a charge. Sony is sending me refund so thats good but kind of sucks because no buds for the next 4-6 weeks.
No, I would not recommend this to a friend