Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Over Ear performance, In Ear package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have steered clear of earbuds until now due to the fact that they simply haven't been able to match over ear headphone performance for active noise cancelation or sound. Problem solved. These Sony WF-1000XM4s have everything except a sexy product name. In addition to meeting my sonic needs, the buds as well as the case have proven robust by surviving a 4' drop onto a concrete parking deck. One bud even stayed in the case! The equalizer options really make a difference. I dialed back the base and the mids just a bit to get perfect sound. YMMV. A bit pricy, but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oranjeboom, You've made an excellent choice! We're glad you like the robust design, built-in equalizer, and customizable sound adjustment options using the Headphones Connect app. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best wireless earbuds for Android
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling, fantastic sound quality for wireless earbuds, and top notch battery life. What else could you want? Upgraded from the Jabra elite 75t.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azuzu, Wow! We're very pleased to hear you're enjoying the industry-leading noise cancelation, exceptional sound quality, long-lasting battery, and overall features of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling. Pairs up easily moving to devices. I enjoy the quality and battery length. Easy to charge and a great carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn, We are glad to hear you are enjoying the sound quality and noise-canceling of the WF-1000XM4 Wireless Noise-Canceling Headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Oops they done it again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great in Ear headphones,great NC,music sounds awesome,phone calls are loud and clear,Ive had these since day one,06/18/21 these lasted from 6am to 1pm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac, That's awesome! We're very happy to hear you're enjoying the industry-leading noise cancelation, excellent sound, clear audio especially during phone calls, and long-lasting battery life of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony airbuds review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used a few airbuds, most recently I upgraded from the Samsung buds pro which was excellent, to the buds 2, which was very disappointing, sound quality was good but kept falling out my ears... so I decided to try these Sony airbuds, and I have to say, I was truly impressed, with how they looked I thought they would have fallen out my ear within minutes, that never happened, I use these at the gym everyday, I also run in them, the sound quality is excellent, plus multiple sound quality options... one of best decisions I ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Varrel, we're glad you are enjoying the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Sony bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried every bluetooth ear piece and they all had issues. Only the highend bluetooth did i try. These Sonys are awesome. A few months in no issue. The are comfortable and the have a mic in both ears. If you slip the power in half they last all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosM Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Excellent value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and ease of use are top notch. Holds a charge well and the case provides near endless recharge capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB Amazing! We're pleased to hear that you like the sound quality, ease of using the top notch, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Phone Call Problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed that people very often complain about the sound quality on their end when I use these buds for telephone conversations. I end up taking them out and having to go hand-held. Big negative for a big price tag.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Silk, thanks for choosing and purchasing our product! We're sorry to hear that you have an issue using the earbuds during calls. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from bose to these. Great sound balanced and not excessive with bass. Very comfortable for ling sessions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyG, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Outstanding sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! I do not recommend using the Noise Canceling function when your wife is trying to tell you how her day went unless you’ve upgraded your doghouse. I did the latter, so I’m good and I didn’t hear a word of anything from her day in the office. These are an absolute must to have for removing daily unwanted noise where you can enjoy music, podcasts while enjoying a nice cigar on the patio. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gmachine909, Awesome! We're happy to hear that you are enjoying the sound quality and noise cancling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has a winner in the their new model. The major detractor of these earbuds is that you can’t keep them in your ears. I am waiting on the receipt of comply foam ear tips to decide to return or not. The earbud doesn’t fit correctly in my ear and I am constantly pushing them back in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Doresfan, thank you for your feedback. While we are glad that you like these headphones, we regret that you can’t keep them in your ears. Sony commitment to customer satisfaction is our top priority.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips and we also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
These headphones are designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
I hope you find this helpful.
Thank you for choosing Sony!
Regards,
Erin
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is working as expected, delivery was on time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnveshV,
Awesome! We're glad you like your new In-Ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! - Kris
right earbud doesn't last more than 20 minutes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest issue I originally had was the comfort period however I was able to buy some custom ear tips that weren't the phone ones but still provide a good noise isolation. This made them world better to wear without any ear fatigue. However about 2 months ago the right ear but just started dying within about 20 minutes. If you read online forms you'll find this is a common issue with these earbuds. I've done all the reset / restarts etc and nothing works. If you do make the choice to purchase these get the warranty it's not worth the hassle to have to deal with Sony
No, I would not recommend this to a friendGreat!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellant buy it well worth it just do it pretty cool
I would recommend this to a friend- Pros mentioned:Sound quality
On Another level!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On another level! My biggest concern from the last model was staying in my ear during activities like exercising etc. Not anymore, these stay put, sound quality are excellent as always, ANC are even better from the M3s which I didn't think was possible. The case has drastically been miniaturized and has wireless charging on the bottom. Been using them since I got them and have been very satisfied. You get what you pay for and these are no exception. Thanks Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Racerx, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
So, close to perfect. Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality: amazing noise cancellation: GOD Tier battery life: good but not great comfort: takes a little getting used to. NOT comfortable in bed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shane, We value your input and appreciate your feedback about your new Sony wireless in-ear noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
slick buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great software support, regular updates, and they fit securely in your ear. This color gets dirty with some time as expected, but with some wipes that is remedied with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sund0wn, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones, especially the incredible sound quality and great software support via the Sony Headphones Connect app. We're also glad that you appreciate the regular firmware updates and they fit well in your ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound great. the only complaint, which is true of all in ear headphones, is they don’t stay in your ears if you are working out hardcore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charisma10, We're glad that you like the sound quality of your new headphones. We're sorry if they don't stay in your ears during hardcore workouts. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Long battery life with great noise cancelling ability. Use them at work and while traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joeletsgo, Awesome! We're glad that you like the battery life and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Decent product but poor fitting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product but very uncomfortable if you have small ears. I tried the smallest ear tip and was still uncomfortable. The earbuds itself are just too big and will constantly cause ear fatigue. I thought it would get better overtime as my ears adjusted to it. But I was totally wrong. You’d be lucky to have these on for more than 1 hour without any ear pain or discomfort. However, it does have a very good seal and active noise cancellation. Probably the best on the market with regards to active noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, while we are glad that you the noise canceling function, we regret that the earbuds are too big and you're unable to find the best fit despite trying the smallest eartips sizes. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Additionally, for a comfortable listening experience we also recommend wearing them correctly and simply twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Your feedback is one of the most important matters to us as it helps us improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin