Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not long lasting
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, but like most Sony devices I've owned they do not last long. Just 3 months out of the 1 year warranty my right earbud will not charge completely and dies after about 15 min of use. I have gone through all the troubleshooting and It seems I either have to send them in for repairs or just full on replace them. $300 for a little over 14 months use is not worth it not matter the quality of sound. I also was not thrilled with how inconsistent the touch controls were. These buds really have put me on the fence with Sony devices as a whole.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, While we are glad that you like the sound quality, we regret to hear that the right bud dies within 15 minutes of use and will charge completely. This is definitely not the experience we'd like you to have and we appreciate you performing troubleshooting steps to fix the issue.
If the battery life is short, please refer to this article: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
For charging concerns, please try following the steps here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the issue persists after trying the above steps, service may be required. You may visit our website to check for repair option:
https://us.esupport.sony.com/support/s/service?language=en_US
Sincerely,
Erin
- Pros mentioned:Bass, Sound quality
The best I've owned.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound. Just enough bass without being overpowering. The noise cancelling is also top notch. I'm very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemar,
Awesome! We are glad to hear you are enjoying the great sound quality, bass and noise canceling features of our industry-leading, noise-canceling WF1000XM4 Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but not as good as the rave reviews I read about them. I’d say they are overpriced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tooknyc, we're glad you like our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Excellent buds, great soundstage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best-sounding and most comfortable earbuds in this price range I’ve heard. PROS • Comfortable, low-profile fit • Buds don’t jut outside the ears like the XM3s did • Capacitive touch controls responsive but not over-sensitive • Mics for calling and pass-through audio are excellent • Excellent noise cancellation without a lot of "overpressure" sensation • Good enough noise isolation with silicon tips that noise cancelling functions often aren’t needed • Strong bass without being muddy, frequency adjustment via app available • Recharge quickly from case • Longer battery life than the XM3s CONS • Cannot pair more than 1 device at a time • Slow to connect to iOS • Sometimes hoodie material can activate the touch sensors unpredictably (esp when it may be raining) • Wind rejection isn’t great when using pass-through, on a phone call, or using noise cancelling • Included foam tips are not as good at noise isolation as silicon tips • Appreciate the ecologically safe cardboard packaging, but the unboxed pieces don’t easily stay together for storage (I keep packaging in case I need to return item) I really enjoyed my WF-1000XM3s (and still do) for their sound quality, but I hated the form factor. The XM4s fixed the form factor issues beautifully, and retained (or even improved) the audio quality. The bass creates presence without sounding muddy (seriously, the ambient sound in some movie scenes had me pulling out my earbuds to be sure what I heard wasn’t the real thing!). Movies sound VERY good with these buds. My main disappointment with these buds, especially after using Jabras and the Apple varieties: There is no multipair option yet. Once I substituted some silicon tips for these buds, the fit was perfect and noise isolation was idea. I have been very happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichT, thank you for your detailed review. We're glad that you like the overall performance. We're sorry if the WF1000XM4 doesn't support multipoint as of the moment. We value your feedback as this helps us improve our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not like they use to be
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these for my wife's birthday. She was very excited to get them, well the unfortunate part is they are way way too big for a smaller person. I don't see anyone mentioning this anywhere either. But be warned this will not fit in your average ear. Even with small buds these need to sit pretty far into your ears to seat properly. Plus sound quality isn't great. The only reason for these are for noise cancelling and ear plugs are a lot cheaper.
No, I would not recommend this to a friend - Pros mentioned:Bass
Great for people with bigger ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4 earbuds are some of the highest end money can buy. My only issue is that the buds themselves are quite big. I didn't have issues with them falling out, but it kept feeling like they would. And sleeping with these on doesn't irritate my ear, but I notice they're there and that gets a little irritating. The bass these produce almost makes it worth it, but I might or might not end up returning them. If you have bigger ears, and some money to spend, these will not disappoint at all. Sound quality wise, in my opinion, nothing comes close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, Thank you for sharing your experience with your WF1000XM4 wireless in-ear headphones. Your WF1000XM4 headphones come with different sizes of earbuds tips. We highly recommend choosing the earbud tips to ones that fit more snugly in your ears. To wear them correctly, please follow the guide from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concerns, it's nice to hear that you like the sound quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great option for Android users
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, pretty comfortable. Noise canceling isn't as good as over-ear headphones, but that's to be expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin,
Awesome! We're glad to hear you like the incredible sound quality and comfortable fit of your WF1000XM4 headphones. However, we're sorry to hear we were not able to meet your full expectations with the noise canceling function of the unit. If the effect of noise canceling is not sufficient, please try some solutions on this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sound Quality & Noice Cancelling Tech - Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent Ear Headphones, sound quality if phenomenal also as is the noice canceling technology, these are all around great headphones, the only thing I wasn't that happy about is that it can only connect to one devise at a time. See I have the over ear version of these same earphones and you can connect two devises to it simultaneously, so I just assumed these would also but that's not their fault, I assumed, never assume, when you assume, it's on you not them. That being said, Great Noise Canceling Earphones, all around!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol,
We appreciate the 5-star rating and we're glad you like the sound quality and noise canceling function of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Neutral and defined sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are headphones with a neutral sound, therefore the music sounds well defined. For me, the equalizer (although I don't use it) doesn't do a real function as such. Noise cancellation and connectivity is also very good. Son unos audifonos con un sonido neutral, por lo tanto la música suena bien definida. Para mi, el equalizador (aunque no lo uso) no hace una verdadera función como tal. La Cancelación de ruido y la conectividad tambien es muy buena.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
Thanks for commenting! We are happy to know that you are enjoying the amazing sound quality, industry-leading noise canceling function, and very stable Bluetooth connectivity of our WF-1000XM4. We appreciate your input with the equalizer function. With the equalizer feature, you can personalize the sound of the headphones to your specific audio needs. To learn more about this feature, you may refer to the following helpful articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00285909
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00231073
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Excellent sound and features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Definitely some of the best on the market. Good battery life too. If the price doesn’t bother you, you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fillway,
Thank you for the 5-star rating and we are glad you like the sound quality and battery performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great, may not suit all ear types...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and very convenient to use. Sound Quality Good, Convenience Good....only thing to check is how well it suits your ears and more specifically ear canals for good sound seal. I would still recommend these to anyone looking for a great pair of wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnno,
Thank you for sharing your experience with us. We're glad to know you like the sound quality and comfort with your new headphones. Your feedback is greatly appreciated. You may check this link on how to properly wear the headset: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Also, with the “Sony | Headphones Connect” app helps you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
We designed the XM4 In-ear headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
They live in my ear with or without sound.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light. Noise cancelling is second to none. I just leave them in sometimes to block out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregphomet,
We appreciate the 5-star rating and we're glad you like the noise canceling and comfortability of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Great sound, great price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this on Black Friday and got it for almost half off. Great sound, great features, great battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrDre, we're glad you like sound quality, features and battery life of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Why didn't I buy these earlier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound quality, awesome noise canceling, very comfortable, easy to use and easy to adjust to fit your needs/situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, Great! We're glad that you like the sound quality, noise canceling function, comfort, fit, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Cancel the Noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony earbuds elevate the listening experience while being comfortable. Sony has clearly put in a lot of effort in enhancing the user experience. It is a delight to do mundane things like opening the case or depositing the earbuds into your ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, thank you for the awesome review! We're glad you're having an enjoyable listening experience with your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Not the right fit for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a longtime AirPod user I had a minimum of how I expected an in ear headphone to operate. I felt the case material felt very cheap and actually getting the buds out of said case was more difficult than it should have been. Outside of physically getting the headphones out of the case, I could never seem to find the “sweet spot” of positioning the headphones in my ear correctly. This would lead to a compromised seal after some use and would affect the noise cancellation and overall experience. I was very excited to try something new, and feel that these could be a great fit for others but ended up disappointed and returned them. Also, having to use an outside app for most features was frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dfleck41, We regret that the headphones had to be returned. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend to properly wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll consider Sony in your future purchases.
Sincerely,
Erin
- Pros mentioned:Sound quality
Good and only going to get better with updates!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great feature set, the speak to listen is wonderfully implemented, the noice cancelling feels very good and natural. Near instant pairing. 1 major complaint though, the auto detect noice canceling/ambient sound feature beeps whenever it changed which is incredibly annoying. Please please please update it to be able to turn that off. That update and an expedient Siri integration when it rolls out and I will be fully satiated with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriarOil,
Thanks for sharing your 5-star review and experience of these amazing headphones. To help improve your experience, you can adjust the Adaptive Sound Control settings on the Sony Headphones Connect app (2 options):
1. In the Adaptive Sound Control settings: set to OFF
2. Turn off Adaptive Sound Control
Hope this helps and you continue to enjoy the features of these headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
-David
Review
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic, but if you're not in noise canceling mode when a loud noise happens it'll damage the adaptive listening
I would recommend this to a friendHeadphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice way to listen to some music or a conversation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC We're glad that you are enjoying your music or a conversation with our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
Better overall options at a lower price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is the best. ANC is the best. But for $300 the packaging is unacceptable. The ear tips don’t fit my ear comfortably. Even the aftermarket’s don’t. There are better overall options out there at a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for the review. We are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David