Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best earphones I ever tried.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in ear headphone I ever tried. My better sound and comfortable in the ear. The noise cancelling is out of this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gazukpr, We are glad that your new Sony Sony wireless noise canceling in-ear headphones are the best headphones you ever tried. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Big but effective noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're a little bulky and the service tones get annoying but once you get used to them and find the setting to turn active tones off they're great. The charge case feels durable and supports wireless charging. Noise cancelling is awesome for ear buds and blocks most sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMrGreene thank you for your feedback. We're glad that you were able to turn off the service tone and fully enjoy your newest noise-canceling Truly Wireless headphones. We also appreciate that you like the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Bad batteries
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfying audio for music. Decent noise cancelling. Battery life lasted a year. Would only give me 20% after a year of moderate use. Threw in garbage.
No, I would not recommend this to a friend 
Best earphones on the market
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the best earphones in the market, it's earbuds are my more tough and last longer over time. Doesn't get soft like other brands
I would recommend this to a friendBestbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You like imagining that you're deaf or these are the perfect earbuds for you.
I would recommend this to a friend- Pros mentioned:Sound quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed. Bought these for the sound and noise cancellation. The former is great, the latter - even with a tight seal - is nonexistent. Doesn’t seem to be any difference- all listening modes sound the same. Maybe I got a bad pair but will be returning them tomorrow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevbos, While we're glad you like the excellent sound quality of your new headphones, we regret to hear you're having an issue with the noise canceling function. If you've already change the earbud tips to ones that fit more snugly in your ears, please download the “Sony | Headphones Connect” app.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Also, please make sure to follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Fit
Almost Perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly flawless! Only issues is size, weight and most importantly call clarity. At least on iPhone. no one I talk to can hear me with these buds, which meant I could only use them for music…I have the Sennheiser mtw3 now and am way happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shamar, Thank you for the feedback on your experience with your WF1000XM4. The weight is due to the newly designed 6mm driver unit, featuring a 20% increase in magnet volume, gives you improved performance in low frequencies. It also enhances noise canceling by generating a high-precision cancellation signal to the low frequency range. We also appreciate your feedback about the size of the earbuds. Although it is larger is size, it features new ergonomic surface design that combines a shape that matches the ear cavity to ensure a comfortable fit.
And for mic or call quality issues, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
We also recommend performing a factory reset, You may refer to this link for the step-by-step procedure: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Easy listen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable once you get them in right. Sound quality for being Bluetooth is quite amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessir, Awesome! We're glad that you are enjoying the sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
good product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product returned. within the span of 1.5yesra i don't have any issues until battery on the left, drained so quickly. but overall i don't have any negative issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GladysY, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
You also mentioned that the unit has been returned, we'd like to know more details about this and make sure you're taken care of. Please email us at socialsupport@am.sony.com.
Regards,
Erin
Best earbuds you can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I both purchased these earbuds. They have been better than either of us could have asked for. Very happy with the purchase and would recommend to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JE5429, We are thrilled to know that you and your wife are very happy with your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
Amazing!!!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphone’s work perfect!!! There was a bit of a learning curve understanding how the App worked but following tutorials helped alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LOrtega, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is amazing. Easy to use and very comfortable . The learning capability of these buds are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotic, Great! We're happy to hear that you like the sound quality, comfort, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Get what you pay for, only negative is that they dont get loud enough but noise canceling is amzing even eith ambient sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Expensiveguy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Please ensure you have downloaded the headphones connect app. You can fine tune your music to suit your preference. YOu may also refer to some tips for low sound level on the Help Guide below.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont seat snuggly in your ears. Bose earbuds lock in these just adjust the foam tips size. They stop working with the phone call portion two months after i got them. Sound great tho.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the quality sound of these headphones, but returned them due to them being uncomfortable. I wanted to keep them so bad, but they felt so awkward in my ear and could not wear them for long periods of time. Wish they have a better in ear design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASHBBY, While we are glad that you like the sound quality, we regret that the headphones had to be returned. This is definitely not the experience we'd like you to have. Sony place a high value on every feedback as this help us in improving our products' design, features, and functionality.
Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
-Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Best ear buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. They fit well, hold a good charge, sound great & the noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stew, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Excellent sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super easy to set up. Works well with apple, android, and PC. If you need them for working out or running, I'd go with something that fits a little more securely in you're ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossG, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
greatness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far great buds! connection , sound quality, and easy on the ears love them definitely going to keep buying sony buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam,
Amazing! We're glad that you like the connectivity, sound quality, and comfort of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
Sony Ear Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony Ear Headphones and their capabilities and they are one of the best products I ever purchased from Best Buy ! They're Awesome !
I would recommend this to a friend- Pros mentioned:Anc, Comfort
Perfect earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, easy setup, strong connection, excellent ANC and fast charge. Very comfortable & recommended if you have medium to large ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GAT26,
Awesome! Your satisfaction is our top priority. We're glad to hear you are enjoying the easy setup, Bluetooth connectivity, comfort, long battery life and excellent noise cancelling features of the unit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! - Kris