Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Sony earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the fit they wanted to fall out of my ear and they didn't last more than a year before the right earbud would lose it's charge in less than 20 minutes.
No, I would not recommend this to a friend Sony Ear Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony Ear Headphones and their capabilities and they are one of the best products I ever purchased from Best Buy ! They're Awesome !
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Why didn't I buy these earlier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound quality, awesome noise canceling, very comfortable, easy to use and easy to adjust to fit your needs/situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, Great! We're glad that you like the sound quality, noise canceling function, comfort, fit, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sound Quality & Noice Cancelling Tech - Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent Ear Headphones, sound quality if phenomenal also as is the noice canceling technology, these are all around great headphones, the only thing I wasn't that happy about is that it can only connect to one devise at a time. See I have the over ear version of these same earphones and you can connect two devises to it simultaneously, so I just assumed these would also but that's not their fault, I assumed, never assume, when you assume, it's on you not them. That being said, Great Noise Canceling Earphones, all around!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol,
We appreciate the 5-star rating and we're glad you like the sound quality and noise canceling function of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great, may not suit all ear types...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and very convenient to use. Sound Quality Good, Convenience Good....only thing to check is how well it suits your ears and more specifically ear canals for good sound seal. I would still recommend these to anyone looking for a great pair of wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnno,
Thank you for sharing your experience with us. We're glad to know you like the sound quality and comfort with your new headphones. Your feedback is greatly appreciated. You may check this link on how to properly wear the headset: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Also, with the “Sony | Headphones Connect” app helps you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
We designed the XM4 In-ear headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Excellent sound and features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Definitely some of the best on the market. Good battery life too. If the price doesn’t bother you, you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fillway,
Thank you for the 5-star rating and we are glad you like the sound quality and battery performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Easy listen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable once you get them in right. Sound quality for being Bluetooth is quite amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessir, Awesome! We're glad that you are enjoying the sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Excellent sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super easy to set up. Works well with apple, android, and PC. If you need them for working out or running, I'd go with something that fits a little more securely in you're ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossG, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Almost Perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly flawless! Only issues is size, weight and most importantly call clarity. At least on iPhone. no one I talk to can hear me with these buds, which meant I could only use them for music…I have the Sennheiser mtw3 now and am way happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shamar, Thank you for the feedback on your experience with your WF1000XM4. The weight is due to the newly designed 6mm driver unit, featuring a 20% increase in magnet volume, gives you improved performance in low frequencies. It also enhances noise canceling by generating a high-precision cancellation signal to the low frequency range. We also appreciate your feedback about the size of the earbuds. Although it is larger is size, it features new ergonomic surface design that combines a shape that matches the ear cavity to ensure a comfortable fit.
And for mic or call quality issues, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
We also recommend performing a factory reset, You may refer to this link for the step-by-step procedure: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Cancel the Noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony earbuds elevate the listening experience while being comfortable. Sony has clearly put in a lot of effort in enhancing the user experience. It is a delight to do mundane things like opening the case or depositing the earbuds into your ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, thank you for the awesome review! We're glad you're having an enjoyable listening experience with your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is amazing. Easy to use and very comfortable . The learning capability of these buds are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotic, Great! We're happy to hear that you like the sound quality, comfort, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best earphones I ever tried.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in ear headphone I ever tried. My better sound and comfortable in the ear. The noise cancelling is out of this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gazukpr, We are glad that your new Sony Sony wireless noise canceling in-ear headphones are the best headphones you ever tried. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best ear buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. They fit well, hold a good charge, sound great & the noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stew, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Full package for listening
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for listening songs as well as voice calls..initially it’s not as comfortable as air pods.. but loved using it after a while
I would recommend this to a friend- Pros mentioned:Sound quality
Good and only going to get better with updates!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great feature set, the speak to listen is wonderfully implemented, the noice cancelling feels very good and natural. Near instant pairing. 1 major complaint though, the auto detect noice canceling/ambient sound feature beeps whenever it changed which is incredibly annoying. Please please please update it to be able to turn that off. That update and an expedient Siri integration when it rolls out and I will be fully satiated with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriarOil,
Thanks for sharing your 5-star review and experience of these amazing headphones. To help improve your experience, you can adjust the Adaptive Sound Control settings on the Sony Headphones Connect app (2 options):
1. In the Adaptive Sound Control settings: set to OFF
2. Turn off Adaptive Sound Control
Hope this helps and you continue to enjoy the features of these headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
-David
- Pros mentioned:Anc, Sound quality
Better overall options at a lower price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is the best. ANC is the best. But for $300 the packaging is unacceptable. The ear tips don’t fit my ear comfortably. Even the aftermarket’s don’t. There are better overall options out there at a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for the review. We are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Sound quality
Big but effective noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're a little bulky and the service tones get annoying but once you get used to them and find the setting to turn active tones off they're great. The charge case feels durable and supports wireless charging. Noise cancelling is awesome for ear buds and blocks most sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMrGreene thank you for your feedback. We're glad that you were able to turn off the service tone and fully enjoy your newest noise-canceling Truly Wireless headphones. We also appreciate that you like the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed. Bought these for the sound and noise cancellation. The former is great, the latter - even with a tight seal - is nonexistent. Doesn’t seem to be any difference- all listening modes sound the same. Maybe I got a bad pair but will be returning them tomorrow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevbos, While we're glad you like the excellent sound quality of your new headphones, we regret to hear you're having an issue with the noise canceling function. If you've already change the earbud tips to ones that fit more snugly in your ears, please download the “Sony | Headphones Connect” app.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Also, please make sure to follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the quality sound of these headphones, but returned them due to them being uncomfortable. I wanted to keep them so bad, but they felt so awkward in my ear and could not wear them for long periods of time. Wish they have a better in ear design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASHBBY, While we are glad that you like the sound quality, we regret that the headphones had to be returned. This is definitely not the experience we'd like you to have. Sony place a high value on every feedback as this help us in improving our products' design, features, and functionality.
Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
-Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Get what you pay for, only negative is that they dont get loud enough but noise canceling is amzing even eith ambient sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Expensiveguy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Please ensure you have downloaded the headphones connect app. You can fine tune your music to suit your preference. YOu may also refer to some tips for low sound level on the Help Guide below.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin