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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 5,978 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable, great sound & Killer ANC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent pair of totally wireless, customizable headphones. Transforms noisy places (home, outside, traveling) into your own personal sound studio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The noise canceling works so well that people have to touch me on the shoulder to get my attention.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I was expecting more

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth sound quality is exactly that, Bluetooth sound quality. Plugged in the sound quality is clear and neutral. Nothing special. I have Focal Utopia headphones for critical listening. I didn't buy these for the sound quality I bought them for the supposed noise cancelling quality that has received many outstanding reviews. I don't find the noise cancelling any better than my old Bose Quiet comfort earbuds and only marginally better than my ancient Sony nc headphones. The comfort of the Sony xm3's is very good and I had no issue wearing them for a 4 hour flight. The touch control feature is a nice feature and simple to use. I purchased these on sale and added on a few Best Buy dollars and had them shipped to me for a total of $177. Definitely worth that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erik, Glad to hear that you are happy with the comfort and satisfied with your purchase. If you feel that the noise cancelling is not sufficient, please check our help guide link for steps that can help troubleshoot the issue. Here is the link: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703070.html

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Noise canceling in the market.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soon as I put them on all other considerations were off the table! These won for me, great comfort and a lot of feature to be able to use them as you truly want.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones with phenomenal sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones on the market. Superb sound quality and the best noise cancellation out there. Would highly recommend. Touch controls are slightly finikcy...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for noise canceling headphones for travel use. Best Buy has these for demo. One try and I was convinced. They were in stock and arrived right away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones, one of the best in it's class, great sound and they did improve the headband from previous model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kiki, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony!Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and love the equalizer function in app. Not very comfortable if you use them all day like I do to drown out kids when doing work

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Great headphone good noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cancels out most sounds and voices unless the person is within 10 ft of your surrounding area. You can’t switch between different devices. Be better if was $50 cheaper. I’d recommend them if you can get them on a discount.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SirTalksALot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Great noise canceling. Make flights much more enjoyable. Not cheap, but worth it if you use them with any frequency.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they sound awesome. I use them daily. May give these to my wife and get the newest version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bayway, Great! Thanks for the positive feedback. Good to know that you like the superb sound quality and overall features of the headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      You deserve a pair of WH-1000XM5s for that! Our newest Wireless Industry Leading Noise Canceling Headphones – now even better. Equipped with 4 beamforming microphones, the WH-1000XM5 headphones are calibrated to only pick up your voice. An improved signal-to-noise ratio enables them to catch every single word, even when there’s a lot of noise around. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones sound was amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the headphones. Sony is putting more effort on their headphones over Bose. And it shows, been a bose guy but I'm switching to Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Rzeti93!

      We are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!

      ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Sound and Versatile

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected these headphones based on the great reviews. They are compatible with my iPhone and Surface. I like that I don’t have to mess with batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Couldn't save me from Coughing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly bought these to help me from listening to sounds of coughing across my room. Unfortunately I could still hear coughing across my room. Besides that these were great headphones, I could connect to my Galaxy tab S3 through Bluetooth and the sound quality was great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    THE BEST headphones ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I splurged on these and I do not regret it. These headphones are phenomenal. If you can deal with the high price then you won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones - great sound and noiseblocking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the headphones with my Alexa while exercising. I also used them during my flight. They were great for blocking out airplane noise. Great sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Cheryl! We're very glad to hear that! Thank you for sharing your feedback! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was adamant about spending this much on headphones but well worth it. I’ve never experienced anything like this noise canceling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, we are glad to hear you are enjoying our industry-leading noise-canceling headphones. With advanced noise-canceling technology such as Adaptive Sound Control and the convenience of smart features including Quick Attention, Voice Assistant compatibility, and touch control, we designed these headphones so you can block out noise and experience the next-level silence. Even with long lasting 30 hours of noise cancelling bliss, if you forget to recharge before you head out, our 10 minute Quick Charge will get you 5 more hours of use! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Features are better than bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with the Bose 700, however, the phone feature started cutting in and out after 2 days. I traded in for the Bose QuietComfort 35. These also only last a day or two until problems started occurring. Returned for the Sony headphones and I don't regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for most applications especially static commuting like planes or trains, great noise cancellation, isolates you from the world, Sony quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The king of noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, the best overall noise cancellinh headphone. Nothing else to say. Android users can pump up to LDAC and taka advantage of hi-res audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, TitoPty!

      We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.

      ~Earl Sony_US