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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 5,978 reviews
  • Rated 5 out of 5 stars

    excellent sound and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the sound to be excellent. The headphones are also very comfortable. What is also nice is that I can walk around the house and in the yard and still be listening to a music selection or a program on my computer or phone. The noise cancelling ability is great as well. The volume control is also easy to adjust. I would highly recommend these headphones and are well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Dino!

      We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise canceling features. Hand down best headphones I’ve ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have ever owned. Has to be the best in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Headphones Money can Buy. NExt level. get them if you like sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It's really good but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation feature is constantly adjusting itself to any slight noise it MAY perceive. I feel the next version will be worth the money compared to this.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Robbie!

      We're sorry to hear about this. This issue that you're having is most likely due to the "Ambient Sound mode" not being optimized properly. Please try to adjust the Ambient Sound Control from the "Headphones Connect App" so it would be less likely to trigger when slight noise is heard. Please refer to this link for your reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00204886. If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Bestbuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works well! Really great for studying and making music.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade, definitely feels alot better over the ear than the last model!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Frank!

      That's great! Good to know that you're having a great time using the product. Thank you for choosing Sony.

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best noise cancelling headphones I’ve owned. Amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Bestbuyfreak!

      Awesome! We’re glad you like the product. Thank you for choosing Sony.

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of headphones! Loved the noise cancellation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Wireless Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most definitely worth purchasing! Excellent sound quality, and very easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones and very comfortable. Just as described.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones out there. Put them on and you are in your own world.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best earphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally enjoy these earphones they are a little expensive but well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been great so far. My son has the Beats headphones that I was borrowing. He told me I needed to get my own. Planned to get the Beats but saw the Sony's and tried them out and liked them better. I liked the additional features that the Sony's provided like the ambient sound. So far I'm happy with these. The controls take a little getting use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ibart, we appreciate your positive feedback. We are always looking to make SONY better. Thank you! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great at home and on the plane. Blocks out all the excess noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Feifer, we are more than glad to hear that you appreciate the noise-canceling of our product. We are always looking to make SONY better. Thank you for your feedback. ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy can wear hours on end with out getting tired.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. Noise cancellation is beautiful. Love this headphone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing sound and support was very helpful!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these headphones for a while and they broke but when i contacted Sony support and they sent a new pair to my very fast! The headphones are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bfbf22, we are happy to hear that the issue you have your first pair has been taken care of. We are also glad that you like our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product!! I work in a machine shop, the noise cancellation was wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony noice canceling headphones are good. It cancels all the background noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, IElla! That's cool! Thank you so much for the feedback and for commending Sony! - Romeo Sony_US