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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 5,978 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are THE BEST! I upgraded from a pair of the Bose QC 35's. I like these better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and very immersive. And to noise cancel anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darkfuzion007, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and comfortable to use. Highly recommend buying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony!
      Awesome! Thank you for such a great review. We're glad that your investment is worth it and you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricy but well worth the money for great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Only OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace in Bose Noise cancelling earbuds I lost. I read several reviews. The noise cancelling does not come close to the Bose earbuds. The Sony are more comfortable, I have always found earbuds a bit problematic. The use instructions are all pictorial and for this over 60 person, virtually impossible to decipher. The buttons are difficult to discern, from feel. I accidentally turned the volume up or down several times, just turning my head against the head rest in airplane or moving around.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. The microphone sometimes picks up too much background noise. Also the ears get kinda sweaty if worn for extended time periods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rao000, we are glad that you like the sound quality of the WH1000XM3. We appreciate all of your feedback as it helps improve the product. Please download the Sony | Headphones Connect App to get the most out of your headphones. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancelling without the ear suck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling without the ear suck. Great mid lows and highs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Oberonz9! Great! Good to know that this is what you are looking for in a product. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than Bose 700 or anything else!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away. I would never bought the Bose if I had known about these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi whirlyburd2000, we appreciate your positive feedback. We are always looking to make SONY better. Thank you! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. ANC is great. However, the microphone is not up to the mark, and the lack of multipoint Bluetooth is definitely a negative point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuycustomer, Awesome! Thank you so much for the 4-stars review and for sharing your experience with our WH-1000XM4! We're glad your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your input regarding the mic quality and multipoint function and appreciate the feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Please make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit our support website at https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/downloads. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the awesome features. Love them and would recommend them to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise canceling Headphone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality and noise canceling is superior to the Bose QC 35s. Also more features

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphone but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great built but it sometimes reconnects to the Bluetooth while listening to music or anything that gives you a moment of silence to reflect on what you have heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, Nickyname!

      We're sorry for the inconvenience. A Bluetooth® wireless connection may fail or the sound cut in and out if the Bluetooth signal is weak, out of range or has interference. Please follow the steps on the link to improve the quality of the signal and lessen the chances of interference.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00015699

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones in the market, unbelievably good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi segerstrom9, we are glad that you like the noise canceling feature of the WH1000XM3. We designed these headphones so you can block out noise and experience next-level silence, using our advanced noise canceling technology. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      We’ve also taken note of your feedback on the app. We take this matter very seriously into consideration of our products.

      Regards,
      Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling headphones ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yse these on public transportation and can hear my music and nothing else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, Nick!

      That's great! Good to know that you're having a great time using the product. Thank you for choosing Sony. ~Zac Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    You can really feel and hear the bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is out of this world and the technology is better than the Bose 700

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, Slim2019! Thanks for commenting! We're happy to hear that you're satisfied with our product. Thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise cancelling works greats on the plane

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling works great on the plane, sound quality good. Support app could use some improvement on ease of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, Racer! Thanks for the feedback! We're grateful for your kind words! We will surely take note of this to improve our future products. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for traveling and good amount of bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noice canceling is great, EQ for extra bass or it can add extra vocals in music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing love the noise cancelling on these. Worth every cent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and now I can hear the dialogue I was previously missing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product i used to work and gym noise cancellation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoldenEgg, that's great! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US