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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 5,978 reviews
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Totally Met My Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny but for the price, charger head should be included. Otherwise, this would have been a 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Buggy App, Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the reviews on this are spot on but one thing excluded from most that was a deal breaker for me was the garbage Sony app to accompany these cans. Sound is phenomenal but for the price you should also be able to pair with two devices rather than one to avoid constantly reconnecting. Returned and bought a Jabra Sport wireless. Awesome sound and better for my personal needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my Wife for an anniversary present. She likes them very much and uses them with her phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HaywoodJablome, Awesome! Glad to hear that she liked your gift! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best way to keep your teenager quiet

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as a gift for our 18 year old who listens to music and plays video games, and we haven’t heard him since... he disappeared upstairs and we can’t hear his music or his computer games. Easy to charge, great safe case, tough as nails.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dingleberry, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good .. but not best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality is good, but can't be worn for longer times ( they put a little pressure on ears, and feel hot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sound is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones but.... the one I had were malfunctioning. Left ear speaker had a popping sound which seemed to be a common issue after reading forums. I reset them to see if it was software since there was an update needed right out of the box. Popping sound still persisted which made my decision to return easy, unfortunately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techy, we are sorry to hear that the headphones had to be returned due to the popping sound issue. This is definitely not the experience we wanted you to have and we hope that this has been taken care of already. We appreciate all of your feedback as it helps improve the product. Erin Sony_US

  • Rated 5 out of 5 stars

    Best for the gym

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones for the gym. Worked well in intense workouts. Had them overhead a couple times in long sauna times, but no lasting issues. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best in the business currently, the app really helps to enhance the sound to your personal liking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased April 2, 2020. For me works better than the Bose headphones and costs less!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aaadrew, We are glad to hear that you like our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A store employee recommended these to me, and I am glad I listened to them. I live for the surrounding features. Great purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nalubbo Great shopping experience. We also appreciate that you love the sound quality of your new headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best Buy top headphone,fidelity shops Have better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand, can get long warenty. Great noise canceling, vary good sound, Hi fidelity shops will have better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised, great sound and noice cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a big fan of Bose, so when all of the reviews clearly rated the new Sony ahead of Bose, I thought that I would give them a try. I am so glad I did. These are great sounding headphones, and I love the app that allows for "fine tuning" them to my specific preferences.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony noise cancelling

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cuts out noise around you. Pretty good sound quality for music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, We're glad you like the excellent noise canceling feature and sound quality of your Sony WH1000XM3.To get the most out of your headphones, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Voice Assistant compatibility, and touch controls. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the sale price I got it for ($168). Only gripe is I’ve had the headphone settings reset on me a few times. But took a second to reset my sound settings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexesosa, Great! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling and sound quality is excellent. Not easy to switch between different devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, yzy9952!

      We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

      ~Earl Sony_US

  • Rated 4 out of 5 stars

    Pretty Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant wait for noise cancelling to be reallllly good, but this is a decent consolation prize for now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best noise cancelling on the market.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is switching between my laptop bluetooth and my phone isn’t as easy as my Bose QC35 were. Seriously, if you have bad fantasies about your oblivious selfish coworkers who won’t shut up..run to Best Buy and get the Sony wm1000-xm3. Sorry Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredible no doubt, the newer version however is better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Internet41, Thank you for the positive rating! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality and noise cancellation level introduced by boss.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Misses the Bass

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good, physically: looks expensive and very comfortable. But, not as easy to carry. Folds, but still has a big footprint especially with the carrying BOX. It lacks the low-end punch aka bass. Also, not easy to connect between multiple devices. You're basically stuck with you phone as a music source because of the app.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ahnaf, we regret that the headphones did not meet your expectations. You may follow the steps on the Help Guide on how to use the multipoint connection.
      https://helpguide.sony.net/mdr/wh1000xm3/v1/en/index.html


      I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US