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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,978 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fatal flaws make this a bad decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my headphones for about a month. The sound quality is excellent and so is the noise cancellation. Unfortunately, there is no way to turn off notification chimes so it's impossible to get an uninterrupted listening experience. Also, the simple act of charging is an adventure. I was happy to see usb-c, but it's very finicky about chargers (they only include ba short cable) . The One Plus charger doesn't work. I had to get one off of Amazon. I was kinda dissapointed Sony didn't offer it. To keep my sad list rolling the software is frustrating. The ambient sound/Google button either-or selection is annoying. Their app let's you know there is an update but then doesn't provide any option to start the update. Every use brings out more shortcomings. The constant chime if notifications is the last straw. My unit is heading back to Best Buy if they will take it it Craigslist if they won't.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeattleWalker,

      Thank you for sharing this feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, and it has mircophone and lines. The battery is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi geekdsx, we are glad to hear you are enjoying our industry-leading noise-canceling headphones. With advanced noise canceling technology such as Adaptive Sound Control and the convenience of smart features including Quick Attention, Voice Assistant compatibility and touch control, we designed these headphones so you can block out noise and experience next-level silence. You may also download the Sony | Headphones Connect app to customize your listening experience. Features include an equalizer to adjust sound levels, and Adaptive Sound Control, which automatically adjusts ambient sound settings to suit the situation.

      Thank you for choosing Sony!

      Erin Sony_US

  • Rated 5 out of 5 stars

    Can't imagine better noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first set of noise cancelling headphones. The seem to work as advertised however because of the coronavirus I will not be able to try them on airplanes. A bonus for me is to listen to podcasts without disturbing my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised by the sound quality, Use to be a Bose fan but the craftsmanship of headphones have fallen off, ear cuffs peeling overall quality . The Sony headphones have a surprising warmth to them , nice bass without being overpowering.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good not great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought these I was expecting them to be the best. The noise cancelling and sounds is very good but talking on the phone is horrible, they stay on too much, and the controls are annoying. Having to cycle through the settings is one of my biggest pepeeves. Overall not worth the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peter, we are glad that you like the noise canceling and sound quality of the WH1000XM3. however, we are sorry that the phone call qualityfailed to meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help you and turn your experience around. Please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Headphone is great: Sound, built quality...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the Sony WH-1000XM3 is great. If I had to say something bad is bluetooth connection can connect to one device at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Useful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to help me concentrate while I studied for the bar exam during the pandemic. It’s been such a great help and I passed the exam. I can’t hear anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, thank you so much for the 5-star rating! Glad to hear that you are happy with your new WH-1000XM3! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound but loose fit on me. Not much bass. Good sound control.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdozier, we are glad that you like the sound quality of our industry-leading noise canceling headphones. We appreciate all of your feedback as it helps improve the product. The WH1000XM3 has an adjustable headband slider. Please try adjusting to get the best fit. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven't tried it yet, please download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony1000XM3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the sound quality. Dont like the app. Downloading for better quality sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO COMFY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the most comfortable headphones I’ve ever tried on. I fall asleep in them all the time. Truly noise canceling, and I love that I can adjust how much ambient noise I want on the app. Battery life is surprisingly long. Worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for a friend of mine, who was looking at Beats and Bose. These headphones beat all other brands by a good margin. The only issue we had, nitpicking, is the color. It is supposed to be Silver but it looks somewhat golden pink-ish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save some money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of the M3 over the M4, it was worth getting the M3. sync up great with my TV, and iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sparky, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Liked the fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the fit of these noise cancelling headphones, not for me though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I didn’t enjoy the sound stage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t enjoy the sound stage Aas much as the MX2. It’s good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjfromthenn, thanks for sharing your feedback on your WH1000XM3. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great sound and noise cancelling capabilities

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. High end item that was competitively priced on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset for movies and music. I've had several people tell me that my mike doesn't come through clearly on calls. Not sure if the ambient sound feature could be affecting the quality though. Overall, really happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Previously Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days in use ... Loved the premium quality and satisfactory battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Arpit!

      We are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones. High quality sound good. Settings require app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh MY God! These headphones are freaking awesome. I love that I can tap the sides to pause or play. I love that I can swipe vertical or horizontal to perform control of the volume or to rewind or forward the song.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TNice1300, awesome! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are better than the current day Beats and give better sound for the price.

    I would recommend this to a friend