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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 5,978 reviews
  • Rated 5 out of 5 stars

    I love them! Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and was worth every penny.! I bought these for my husband and he has yet to put them down. He uses them for work as well. He's a truck driver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacements for BOSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got these for 169 a steal from bestbuy when they go on sale. replaced my BOSE QC 35 2

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jtiwan, Great buy! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 3 out of 5 stars

    Love them but can't really use them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically I love the noise cancellation and how they sound but something I didn't know about until I owned them is that the touch controls including the "palming" feature bugs out like crazy when in cold weather, specifically below/around 30°F. Wouldn't be a major issue if it wasn't for the fact that I live in NY and it's the middle of winter. They also started creeking after a week and I owned Sony headphones in the past. When it starts creeking, then it might crack soon. For $350, that is too scary for only a week of having them. I returned them as a result. Maybe it would be a big issue if u live in a warmer place so I'd still recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gold Standard

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply the best when great noise cancellation does not mean compromising audio quality. Battery life is quite even remarkable with ANC on all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charles, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great volume and noice cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable. The noise cancellation is great you can’t hear anything around you. They fold easily in a very nice portable case they come with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good quality headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the best headphones I’ve had. I’ve used over 30 headphones over 10 years

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawshank, We are glad that your new Sony wireless noise canceling headphones are one of the best headphones you have had. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Thank you for trusting Sony! Enjoy! -Vincent Sony_US

  • Rated 4 out of 5 stars

    They are a little heavy on my head

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tend to block some noise but not all. Was a little disappointed. Not worth the money I paid. They do a decent job but wish I had purchased something much lighter. Can give me a headache after An hour.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. The battery last a long time and the noise cancelling is fantastic! I wear them when in school and on flights! I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Bass is to much.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much bass as most of the Sony audio equipment, bass boosted. The sound is not clear and crisp as Bose's one. Disappointed but expected. Only used in the noisy environment, airplane and ...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and sound of these headphones, but the only reason I don’t give it an excellent rating is that my ears start to hurt from the pressure against my ears and after a while they feel hot causing sweat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10 stars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device so nice, I purchased it twice! My first set was stolen, but I love these so much I repurchased! One of my favorite overall things!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it for the wife and she loves it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the perfect do everything headphone and this Sony is fantastic. I got it when it was on sale around Christmas and it was a sweet deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airplane heven

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only use these when I travel. Highly recommend. Wireless feature is awesome. Good sound and noise reduction from screaming brats on a plane is really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic just what my daughter needed!! uses it everyday super price when you catch in on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocketman, We are glad your daughter now has a perfect wireless noise canceling headphones for her needs. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and quiet!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are pretty amazing for an over-the-ear headphone. To start and compare with, I have a pair of Skull Candy Hesh 2 Wireless headphones and Apple Airpods to compare with. First impressions: - Sleek - Super Comfortable - Foldable The first thing I did when I got these headphones was install the app on my iPhone and install an update for the headphones. Took a little longer than I expected, about 45 minutes. My first test was at the gym. Let me tell you, these are some of the softest headphones I’ve ever put on my head. Very comfortable! Next, you notice immediately after you put the headphones on its almost like you’re in a sound-proof room! So quiet. Turning on the headphones enables the Noise Cancellation feature which removes any additional noise that may be coming in. This is nice at the gym because sometimes I’m battling the gyms music over mine, and in this case it was all me. There is also a feature for Smart Listening that adjusts the noise cancellation based on your environment. The app is pretty impressive. Neither of my other premium headphones had an app to control the headphones like this one. Within the app you can view the battery life, toggle the Adaptive Sound Control and Ambient Sound Control on and off, optimize the Noise Cancelling to your preference, equalizer, Sound Quality Mode, and DSEE HX toggle along with a few other options. Very handy, especially if you’re an audiophile. Finally, I accidentally stumbled upon the touch features of the headphones while at the gym. The right headphone is touch sensitive and allows you to control volume and music playback with a simple swipe of your finger on the actual headphone, Apple Airpods for instance allow you to pause by double-tapping which doesn’t seem very smooth, these Sony headphones are much more responsive and allows you to pause, go back/forward, and adjust volume. It’s a nice option for those without a smart watch to control music without their phone. One thing I wish I could do on the app is to turn this feature off. While working out sometimes I grab my head or need to adjust the headphones and will accidentally hit something on them affecting my playback. During my initial impressions I wore them to the gym, grocery shopping, and just in general around the house to get a feel for them. The battery life of 30 hours is very impressive, especially with this level of noise cancellation. Full charge takes about 3 hours, but you can several hours of playback off 20-30 minute charge. It uses USB C to charge which is nice since that’s the standard now. The downside to wearing these along with any over-the-ear headphones is the sweat that builds up. I think I’ll stick to my Airpods when it comes to the gym but for almost every other situation these are great headphones to have, especially if you’re in crowded areas. It would be great for my audiobooks especially since I don’t do good with noise distractions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Headset ever...i definitely recommend and would buy it again in a heartbeat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALo727, We are glad to hear that! You chose the best brand. To get the most out of your WH1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Thank you for your purchase. Vincent Sony_US

  • Rated 5 out of 5 stars

    If God could talk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would want him to speak to me through these earphones. They are that good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for those looking for what they offer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features were really great and all, but I like my headphones to get really loud when needed and these just didn’t cut it for me. I went Vmoda instead and though they might not have all those features the sound and build quality are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones were good but I decided to return them and go with the Bose, in my opinion the Bose has a little bit better sound quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suncity915, we regret to hear that the headphones had to be returned but we appreciate giving this a 5-star rating. We appreciate all of your feedback as it helps improve the product. The WH1000XMe has an equalizer—which can be customized to fine-tune your music. The equalizer is available by downloading the Sony | Headphones Connect app. Regards, Erin Sony_US

  • Rated 4 out of 5 stars

    Good for everything

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these things for everything from work meetings to gaming and couldn't be happier with how they've lasted. Only thing is ease and availability of replacement cups, I haven't seen any official ones sold by Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,we are glad to hear you are enjoying our industry-leading noise canceling headphones. Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. Please check this link:


      https://us.esupport.sony.com/support/s/model-accessories?language=en_US&mdl=WH-1000XM3


      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US