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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,978 reviews
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality, i still use them even today. Easy to charge with my usb type c cable and nice to store in its case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for Husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband when I tried it on in the store I was very excited about how you can move the volume with your finger on the side of the ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones for noise Reduction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones Exceed my expectations.. noise Reduction it AMAZING..far better than Any headphones out there!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones, amazing sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, get the warranty on these though! Had two of them break on me and got them replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything worked as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requires time to learn how to use all the features of these earphones, but it is worth the time invested. They are stylish and full function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Andersu!

      Thanks for leaving us such a wonderful review! Thank you for giving us a perfect rating!

      -Sam Sony_US

  • Rated 4 out of 5 stars

    Solid buy, I would still recommend Bose.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hand gestures aren't perfect and the sound doesn't quite match Bose. That's the only reason it's 4/5 stars. Still a very solid buy. I would still recommend getting the Bose QC35 II headphones over these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,

      Thank you for the feedback on your experience with your WH-1000XM3. We value your input and appreciate the feedback regarding the sound quality and touch sensor control. For sound quality, please access the following link for some helpful information: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703155.html

      - To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
      - Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
      - When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.

      If you haven't yet, download the Sony | Headphones Connect App to get the most out of your WH-1000XM3. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great but can be improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great and have all the features you already know about. I dinged the rating 1 star for only being able to be connected to 1 device at a time. Also, they're a little less comfortable after long term use than other headphones (BOSE QC35ii)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I need, been waiting years for these to go under $200.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Att, Great! Glad to hear that it was worth the wait! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for that price. It was purchased with a 40% discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexD, Amazing! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great performers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones, although the materials used feel a little cheap. The touch controls can be finicky at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henry,
      Thank you for sharing your experience with us. We're glad to hear you like your new headphones. Your feedback is greatly appreciated. For touch controls, please use this link as your guide on ow to use the touch sensor control panel correctly.
      https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703116.html?search=touch%20control

      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Better than Beats heads down.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also currently own Beats Studio headphones but I never use them since I bought these. Kinda says it all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Psim,
      Awesome! We're glad you are enjoying your new headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love those headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought those after I saw that could hold my right hand over the headphones and hear important things around me. Highly recommend it,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drbrunoa, we're glad you love our industry-leading noise-canceling headphones. With advanced noise canceling technology such as Adaptive Sound Control and the convenience of smart features including Quick Attention, Voice Assistant compatibility, and touch control, we designed these headphones so you can block out noise and experience next-level silence. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really a great product. I would recommend you purchase this headset if you looking to buy a great quality head set. This is the one for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift and another pair for my self I love mine and ik my boyfriend will love his he has been wanting theses for ever!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeLuv, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    I am in love with this headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this headphones to Anyone or my friends. I’m very pleased with his headphones, High quality product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess,
      We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your recommendation and thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Not for conference calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music, not so much conference calls. I can't hear my voice and my voice makes it seem like I'm deaf

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hello, Awesome! We're glad that you like these headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Your feedback on using the headphones on conference calls is greatly appreciated. This will help us improve our products. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Always been a fan. Happy to get this version for a good deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zlink123, Excellent! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best I’ve owned at this price range. I have the Bose and traded in the beats for these. A new leader in noise reduction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for travel, especially by plane. Love the “pause” feature on noise canceling to hear the flight attendant without having to remove my set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift to my hubby and loves it. It took some getting used to at first. Once he figured it out, he uses it all the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djah, we are glad that your husband loves our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US