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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,978 reviews
  • Rated 5 out of 5 stars

    Comfortable & sounds great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job at isolating outside noise while listening to music or video entertainment. I have never taken a call so no help on that function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I need, been waiting years for these to go under $200.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Att, Great! Glad to hear that it was worth the wait! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Better than Beats heads down.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also currently own Beats Studio headphones but I never use them since I bought these. Kinda says it all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Psim,
      Awesome! We're glad you are enjoying your new headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for that price. It was purchased with a 40% discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexD, Amazing! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downside is that the touch controls when changing volume often end up skipping tracks so that could be improved. Otherwise, great headphones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones, although the materials used feel a little cheap. The touch controls can be finicky at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henry,
      Thank you for sharing your experience with us. We're glad to hear you like your new headphones. Your feedback is greatly appreciated. For touch controls, please use this link as your guide on ow to use the touch sensor control panel correctly.
      https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703116.html?search=touch%20control

      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know we could have such good headphone! It is incredible. And the noise cancelling... magic. I'm very happy with it and I recommend the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not for conference calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music, not so much conference calls. I can't hear my voice and my voice makes it seem like I'm deaf

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hello, Awesome! We're glad that you like these headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Your feedback on using the headphones on conference calls is greatly appreciated. This will help us improve our products. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Gift for Husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband when I tried it on in the store I was very excited about how you can move the volume with your finger on the side of the ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything worked as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requires time to learn how to use all the features of these earphones, but it is worth the time invested. They are stylish and full function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Andersu!

      Thanks for leaving us such a wonderful review! Thank you for giving us a perfect rating!

      -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for noise Reduction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones Exceed my expectations.. noise Reduction it AMAZING..far better than Any headphones out there!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love those headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought those after I saw that could hold my right hand over the headphones and hear important things around me. Highly recommend it,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drbrunoa, we're glad you love our industry-leading noise-canceling headphones. With advanced noise canceling technology such as Adaptive Sound Control and the convenience of smart features including Quick Attention, Voice Assistant compatibility, and touch control, we designed these headphones so you can block out noise and experience next-level silence. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great but can be improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great and have all the features you already know about. I dinged the rating 1 star for only being able to be connected to 1 device at a time. Also, they're a little less comfortable after long term use than other headphones (BOSE QC35ii)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Always been a fan. Happy to get this version for a good deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zlink123, Excellent! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift and another pair for my self I love mine and ik my boyfriend will love his he has been wanting theses for ever!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeLuv, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    I am in love with this headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this headphones to Anyone or my friends. I’m very pleased with his headphones, High quality product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess,
      We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your recommendation and thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really a great product. I would recommend you purchase this headset if you looking to buy a great quality head set. This is the one for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! Make me feel like a gamer haha but my head is too small

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wavess, Perfect! We're glad you love our product. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 3 out of 5 stars

    Sony Wireless Noise Cancelling Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first set of noise-canceling headphones ever. I'm a little disappointed. (1) While relaxing on my balcony, I can still hear the occasional car whooshing by on the street four storeys below. (2) I bought them with the most prominent anticipated use to be laying out in the sun on my balcony reading, relaxing, or just chilling out. The directions that came with them specifically instruct to avoid direct sunlight. Whoops. That would have been a good caveat to put on the outside packaging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ASUS15inchChromie,

      We do apologize for the inconvenience. Noise canceling headphones are designed to help reduce ambient noise and reproduce high quality sound. The noise canceling function works primarily on noise in the low frequency band. Although noise is reduced, it is not completely canceled. Also, depending on how you wear the headset, the noise canceling effect may vary. To isolate your issue, please check this article below.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00204886

      For further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift to my hubby and loves it. It took some getting used to at first. Once he figured it out, he uses it all the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djah, we are glad that your husband loves our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US