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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 5,978 reviews
  • Rated 5 out of 5 stars

    best for the money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelling thing just works!!!!!!!!!!!!!!! have more future than any other over the ear hadset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hii qnation64, we are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Flying in comfort

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! Great product for a reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PennsylvaniaNY, Awesome! We are so glad to hear that you are happy with your purchase! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product very good, I wish it was waterproof, talking over the phone using it is not good unless you are very very close to the mic, I use it with Iphone 11 pro max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tarek, Were glad to know you appreciate the overall features and performance of your WH-1000XM3 Wireless Noise Canceling Headphones. We value all your inputs and appreciate the feedback. Please make sure that the headphones has the latest software update, please use the Headphones Connect app to update the software. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just was trying to find some head phones didn’t know which one found these they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quest6wo, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Hope nothing ever breaks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these 7-19-2019. On 7-24-2020, the swivel point on the left ear up broke, rendering the headphones unusable. Contacted Sony for an authorized repair center, and was provided contact information for their only factory authorized center in the U.S. Sent them in, and was quoted $198.00 to replace a simple piece of plastic that forms a “ball and socket” type swivel connection. This piece of plastic probably costs less than $5.00 to make, yet apparently the entire headband needs to get replaced. Electronically, there is absolutely nothing wrong with my headphones, and I really enjoyed both the NC and the sound quality of them. However, when I can now purchase a new pair of these for about 50 bucks more, I find the repair cost unacceptable. Combined with the fact that they broke about a week after the 1 year warranty expired, and I will most likely never purchase another Sony product. That’s a shame, as like I said, I really really loved the sound of these headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertK, we regret to hear that the left swivel was broken. This is definitely not the news we'd like to hear from you. We take this matter very seriously into consideration of our products. Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Sound quality is amazing and enjoyable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The finishing touches is great...I like the fact that I can use both Google and Amazon Alexa...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Faithfulness, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Rough start but great once figured out.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to get started with but finally figured out the noise canceling part. He loves them now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BabyJ!

      It's a relief that you were able to figure out how to use the feature of the headphones. We are glad that you both like the product. Thank you for choosing Sony!

      Erin Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Sony comes thru again. These headphones are A+++ and I would recommend them to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salvjfvjf, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've ever bought!! I wasn't crazy about the color because they were a stone matte grey

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Touch controls are now a no-go for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, the great: Noise cancellation is AMAZING, sound quality is top-notch. So that's out of the way, on to the issues that all come down to the touch controls and possibly weather? I thought I'd love touch controls because I'm the type that embraces the fanciest of technologies, but these headphones have shown me otherwise. I live in Wisconsin so it is cold right now and the chilly winds may be messing with the touch sensors in the headphones. The headphone has a feature where you can cover the right earcup to turn off the noise cancellation and turn down the volume so you can hear your surroundings. It's great feature, except when it happens out of the blue when you aren't trying to activate it. It'll activate this feature without me trying to activate it but, even worse, it won't deactivate it. So it won't go back to that amazing noise cancellation and won't revert it's volume back to its previous levels. It required me to restart the headphones. That's right- I had to reboot my headphones. Additionally, the headphones would activate Google assistance randomly. And all these problems stem from the headphones touch controls registering phantom gestures- at least that's what I think is the issue. There is one silver lining here- I'm not buying anymore headphones that rely mainly on touch controls. I'm not sure how these operate under warmer weather, and I'm not gonna wait until after the cold Wisconsin winter to find out. I'll be returning these asap.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Contender in the Noise Cancelling World

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many great things to say about this pair of noise cancelling headphones. Sony has certainly took many strides forward to get them into the game and compete with Bose. For starters, the headphones themselves are very comfortable. The extra padding on the headband adds extra comfort to reduce strain when wearing for long periods. I was able to wear them for hours without feeling uncomfortable. The ear pads are soft leather and did not need a break-in period before they felt natural. The noise cancellation is also amazing. When compared to the Bose QC35, I would rate the Sony's as either equivalent or better. Whether the adaptive noise cancellation feature is a gimmick or not, it definitely does work. The battery life boasted by these headphones are unmatched. Thirty hours with active noise cancellation is insane! I could literally use these for weeks without needing a recharge. Finally, the audio quality from these headphones are good enough. I would not praise them as next level, especially for the price it's at. However, as far as noise cancelling headphones are concern, these have been the best in terms of sound that I've heard. Although I haven't tried many, my comparisons are the Bose QC35 as well as the Bowers&Wilkins PX. As far as concerns goes, there aren't many. I would really have to reach to find any. It would be nice if when it was connected to Bluetooth, it would mention the device it was connected to. The QC35's does this and it's a nice feature to have. Also, I wish there was an option to pause the music when you cup your hands over the right ear cup, rather than dimming the volume. The whole purpose is so you can hear the outside noise more clearly, so it only seems logical. Overall, I am very happy with this pair of headphones. I would definitely recommend them to friends who are searching for some noise cancelling headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the clarity and the hands free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands free ,Google assistance, clarity, settings to my daily movements. This device is awesome I'm glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony head set is absolutely great and comes with so many options to tailor to your specific audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift and the receiver loves it. Said theyre the best hands down on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ro49, This is a nice gift and we are glad to hear that the receiver loves the WH1000XM3. They can also get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    good noise cancelling & fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this before. This is a replacement. Problem is that the handle is not as sturdy as expected. Damaged after a few months use. Works as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best set of noise-cancelling headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless feature is awesome and the controls are easy and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated between these & another brand. So glad I picked these. They are everything they say they are & more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beat out Bose 35 every time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great version of the 1000X. This newer model got even better battery life and more customizable option s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great ambient noise control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cancel out all but the highest registers, such as loudly talking women sitting nearby. They are extremely comfortable. The over-the-ear cups are practically not noticeable; you forget you are wearing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the headphones in the market, these are definitely one of the best in its class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi galacticsaturn, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US