Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 5,978 reviews
  • Rated 5 out of 5 stars

    Love the Sony

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between Sony and Bose. Love the features on the Sony and it was lil cheaper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than bose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my girlfriend and she absolutely loves them. Extremely high quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haabookie, We are glad to hear that your girlfriend loves our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best Wireless headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey but if you find a nice deal during black Friday then it's worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stickyrice, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Very impressed for all reviews

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But I’ll try for new one coming out to get AI features let headphones become smarter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jd007, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    best money grabbing headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend these to anyone trying to drown out the sound while listening to good music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for virtual meetings and they work great. Music quality is terrific.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesP, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Do it, now, do it now.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What are you doing? Just duckiing buy it. Do it. Don't look back, its worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Livid, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price I would definitely recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but it made my head hurt and the active noise cancellation is useless against low-frequency noise.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RSas, We are glad to hear that you are satisfied with the sound quality of your new WH-1000XM3! Please keep in mind that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Wonderful quality and easy to control

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on the recommendation of one of the Best Buy sales reps and have not been sorry

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for my trip. Loved the way they worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great pair of headphones almost perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones they are almost perfect but when it comes to workouts they tend to not be the best performer in that atmosphere but I still highly recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thatblackgamer, We are glad to hear you like our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them on sale for half off and they are freakin amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarthRobb,

      Fantastic! We are so happy to hear you are satisfied with the exceptional performance of our WH-1000XM3. We are also delighted you got these headphones at a discounted price.

      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      Thank you so much for commending Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones for silent listening

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing It cuts out all the unnecessary disturbances It has very cool touch gestures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality for this price is excellent I would recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuc666, Thank you for the 5-star rating! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Outstanding product.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a trip to Mexico. They worked great, both on the airplane and while in Mexico.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, can’t get better right now.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, but new updates models will be available soon. Still can’t get better quality till then.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was pretty cool, but you should snag these refurbished or something. Asking price is kinda ridiculous.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can't recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones along with the Bose Quiet Comfort. Both were great but decided to keep the Sony due to better features on their app. I'm Beginning to second guess my decision. The noise cancelling feature continually shuts off after just a few minutes. I changed this in the settings to stay on for 3 hours yet it is still constantly shutting off after a few minutes and it's extremely annoying. The main feature I was looking for in any headphones set was noise cancelling. For this reason I can't recommend them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrace43, I understand that your WH1000XM3/B is having issues with noise canceling. Please try following the steps on the links below:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00226310

      https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703177.html


      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headsets

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest & Greatest, no one can top it & with the app functions it makes it #1 ahead of other brands

    I would recommend this to a friend