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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 5,978 reviews
  • Rated 3 out of 5 stars

    Can't recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones along with the Bose Quiet Comfort. Both were great but decided to keep the Sony due to better features on their app. I'm Beginning to second guess my decision. The noise cancelling feature continually shuts off after just a few minutes. I changed this in the settings to stay on for 3 hours yet it is still constantly shutting off after a few minutes and it's extremely annoying. The main feature I was looking for in any headphones set was noise cancelling. For this reason I can't recommend them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrace43, I understand that your WH1000XM3/B is having issues with noise canceling. Please try following the steps on the links below:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00226310

      https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703177.html


      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good but I find it hard to adjust the volume when I am using them in bed so my wife can sleep.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dan, Thank you for sharing your experience. While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that you are having difficulty trying to adjust the volume level on the WH-1000XM3 headphones. Please follow these steps on the touch sensor on how to adjust the volume level.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00204192

      Should you need further assistance, please contact us for help.

      Pease email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards
      Carl Sony_US

  • Rated 5 out of 5 stars

    Hd phn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard it’s one of the best noise canceling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Leen,

      Thank you so much for the perfect star review!

      We are so happy to hear you are satisfied with the outstanding performance- especially the the industry-leading noise canceling function of our WH-1000XM3.

      To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great, can’t get better right now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, but new updates models will be available soon. Still can’t get better quality till then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Would recommend to anyone who needs it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jewel, Awesome! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great - works fine. I bought it for travel in planes and the noise reduction is very efficient.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Best thus far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been on a mission for the perfect wireless headset for both PC & music. These Sony's seem to be a winner very light on my head and battery life is "off the charts".

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aviscomi, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best Headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest & Greatest, no one can top it & with the app functions it makes it #1 ahead of other brands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is very good product I will say excellent I just resent both it I loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing . ...................... ................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Wireless Noise Cancelling Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Wireless Noise Cancelling Headphones, good for music and movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nelsin, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Good noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones but if you have small head difficult to adapt and then you will feel how heavy they are under your ears. Painful if can not fit perfectly to the size of your head.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Majo!

      We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's Noise Cancelling headphones are the perfect headphones for work or play!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyFan, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on headphones before I bought these. They are perfect in every way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound can be used for listening for extended time period. NC is at its best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommendation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best price for this product, I would recommend it to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Siri, Awesome! We're thrilled to know that you like the amazing sound quality, reasonable price, and overall performance of your new WH-1000XM3 Wireless Noise-Canceling Headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate the recommendation. Thank you for choosing Sony. -Jess Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can cancel all the unwanted noise from. My husband!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andy, We are glad your Sony wireless noise canceling headphones work well with you. To get the most out of your WH1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music.  Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    New frame ware problem but great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but this new frame ware makes it so that you get this random white noise only in one ear and it’s dumb annoying. But once they fix that, if they fix that, they will be perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minerva

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item I really recommend to people and friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall satisfied so far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Still trying to get used to all the features. For some reason sometimes noice cancelling automatically turns off. Was expecting a little better comfort and quality.

    I would recommend this to a friend