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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 5,978 reviews
  • Rated 5 out of 5 stars

    Noise cancelling works wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my son, but he is very pleased with the performance of the headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Would recommend to anyone who needs it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jewel, Awesome! We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Recommendation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best price for this product, I would recommend it to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Siri, Awesome! We're thrilled to know that you like the amazing sound quality, reasonable price, and overall performance of your new WH-1000XM3 Wireless Noise-Canceling Headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate the recommendation. Thank you for choosing Sony. -Jess Sony_US

  • Rated 5 out of 5 stars

    An amazing pair of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great pair of headphones, they do get a bit hot after an hour or so of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I highly recommend them to anyone who travels frequently.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Chip!

      Awesome! We’re glad you like the product. Thank you for choosing Sony.

      ~Earl Sony_US

  • Rated 3 out of 5 stars

    Good headphones but it fit weird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchanged the silver for black headphones. The headphones are great.. the silver ones just didn’t fit right. The black ones fit nicer on my head

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These, I bought day one when they released and I can't find any better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, Thank you for the 5-star rating! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great!! Worth the money! The technology that Sony has is always great!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The best noise cancelling headset gets better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 1000X and Bose Quiet Comfort have battled as the best two noise cancelling wireless Bluetooth headsets for a few years with devoted followers in both camps, but Sony may have just pulled ahead with their Mark3 update. Here are the major highlights and upgrades of this new headset: +USB-C!!! All rechargeable devices should be using USB-C, not just for the interchangeable direction connector, but also for the Quick Charge properties. My headset didn’t have much battery charge and wouldn’t allow me to do the firmware update but just 10 minutes and it was showing 100% again. +Extremely light and comfortable over the ear design. Just give yourself some slack on the headband to split the weight between your head and your ears. The memory foam padding and pleather material feel great and don’t sweat too much. They also look pretty good without a huge profile while wearing. +Noise cancelling features are excellent as advertised. You can’t hear anything once you put these on with noise cancelling. You can set a 20 pt slider that equalizes between noise cancelling and allowing ambient sounds. You can also use Adaptive that tries to determine what setting you are in and how much cancelling you want in each setting. You can hold your hand over the right headphone and the mic allows ambient sound and lowers the volume of your music. +Sound quality is excellent overall, although the bass wasn’t as punchy and responsive as your Best wires headsets give you. +App overall is easy to use and pleasant looking with tons of features and settings. +Awesome build quality, case and portability. They also look great without being too flashy and fold into the carrying case. While the headsets are amazing overall, there were some minor annoyances: -The USB-C cable is worthlessly short. Keep it in the case for emergency connections to a power brick and buy a 5 pack of USB-C 3-5 foot cables to charge this on your PC or from a wall outlet. -Wireless firmware update took a very long time. Like 30 minutes. -Overall the app worked very well but there were a few connectivity inconsistencies the first time I connected. I imagine all of these will be fixed with app and firmware updates. I didn’t have to go to Settings on my IPhone X once but I did get a few prompts to connect via Bluetooth. -The right headphone tap commands aren’t super intuitive at first and the picture in the case gets you in the right direction but not fully there. Reading the instructions showed me you had to swipe the length of the ear cup in the direction you want to get commands to register. 2x tapping to star, stop or take a call were pretty self explanatory. Overall these are great headphones for travelers and commuters who want to enjoy their music withour outside noise and interruptions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechBuyer, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly great pair of headphones, If found on sale they really are a no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can cancel all the unwanted noise from. My husband!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andy, We are glad your Sony wireless noise canceling headphones work well with you. To get the most out of your WH1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music.  Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Minerva

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item I really recommend to people and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody should get some of these headsets they’re the coolest headsets I’ve ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Crownjack11!

      We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

      ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The BEST noise-cancelling headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones based on some of the reviews I read hoping they would be an upgrade over the excellent Bose QC35's that I already own. I also have the Sony 1000X behind-the-neck headphones and love the sound they deliver with excellent highs/mids and a punchier base than the QC35's, however, the noise-cancelling feature is not as good. So I was hoping that the Sony 1000MX3's might have both: excellent sound/punchy base and better noise cancelling. The answer was a resounding YES! The 1000MX3 has both amazing sound and incredible noise-cancelling technology. I downloaded the Sony Headphones Connect app which has numerous features, one of which is an equalizer so you can adjust the sound to the sound profile you like best. I prefer the "Excited" mode, great full-range sound with solid bass tones. Once you close down the app it retains whatever sound mode you last chose so you don't have reset it every time you turn on the headphones. The noise-cancelling is incredible, better than Bose in my opinion. It has a "smart listening" feature which automatically balances the noise-cancelling levels to your activity level and it works amazingly. The battery life is also outstanding, Sony states it will last up to 30 hours and I can confirm that. If the battery runs low you can charge it for only 10 minutes and get 5 hours of playback, pretty impressive. So to sum up, the Sony WH-1000XM3's deliver premium sound, outstanding noise-cancelling abilities, excellent battery life and they are comfortable to wear over long periods of time. You can't find a better pair of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound and excellent features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to buy the Bose headphones and read a review on these and am very happy with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is great to listen to music and audiobook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is better than I thought it would be for what I wanted. I love it and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this headset, my husband was so happy with his gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are way better than beats. Best noise canceling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, awesome! We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I have made. No complaints. Waited for a year for this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B-Gift success

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was not only surprised but loves them! Mom Award for the day!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lisa, We are glad to hear your son is enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US