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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 5,978 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Awesome headphones. Touch navigation a bit too to

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best sounding headphones I have owned. They have wonderful highs, mids and good bass. The touch controls on the side earcup can be overly touchy. Sometimes when the headphones are around my head, the play button is activated by my cheek or chin. Also, the black version gets a bit dusty if not cleaned often. I highly recommend due to comfort and sound. Also, having USB type C is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soo, I've had the mk 2's for over a year now and they have been great headphones. I was hesitant on the upgrade however I am glad I did. The improved battery life and noise cancellation over the mk 2's was well worth the upgrade. Very happy with the product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adam,

      We are happy to know that the unit meets your expectation. We value your feedback and thank you for choosing Sony!

      Regards,

      Zac
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headset for travel and gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good headphone for wired and wireless use. The wired sound quality may not be as good as the wireless but there really isn't that big of a difference. I also like how you can use anc while the headphones are not connected to a device. This is also a stereo headphones so you can hear your surroundings very easily for games. the charger has a very short cable tho but you can use other usb-c cable. One problem is that if you have a big power block it may not charge, it only charges with the small power block. That is one problem I had but overall great headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanChan, thank you for sharing your feedback on your headphones. Indeed, the WH1000XM3 is perfect fro travel and games. Our WH1000XM3 uses our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A must for frequent fliers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these for myself as I do a lot of international Traveling. Do you think directly with the airplane and reduce the noise it is absolutely amazing the sound that is produced . They are quite comfortable on the head your ears don’t get overly heated- love them

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are fantastic. I did some research on what the best in the market are and these certainly lived up to the hype. Great sound and supper comfortable. I only miss the manual controls that used to be on some of the older sony models.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Expensive, but fantastic Noise Cancellation!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put—Expensive, but a superior noise canceling headset! Good battery life, comfortable, and no need to use music to cover the ambient noise lower cost headset don’t cancel. Battery life is as advertised (30 hours) with a +/- error of 1.5 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, FlyArmy! Thanks for the feedback! We are happy to hear that our WH1000XM3 meets your expectations. Thank you so much for commending Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing connect easy and have a battery that lasts. They are constructed well and look cool. I have a pair of the x2 and these are an upgrade on those .. if you want a high end quality item with an app that gives you tons of options this is the pair

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for listening to music and for conference calls at work. Excellent sound quality. Comfortable to wear and easy to use. Enjoying the touch controls for volume, pausing, and skipping tracks. Bluetooth works over a long range.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 2 out of 5 stars

    Quality Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my head phones about a year ago. Awesome Sound, Very Comfortable and Battery life is amazing. In fact, I have only charged mine about three times in the past year. A couple weeks ago, my battery was at 30% so I decided to re-charge. After several attempts, with various cores and powder hubs, and re-sets, my head phones would not accept a charge. Yesterday, I was able to take them back to where I purchased, and yes my warranty ran out the week before. If you purchase these head phones, you may want to consider the extended warranty plan that is available. I loved the Quality Sound of these head phones, I only wish the Quality would have been as Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WH1000XM3, While we are glad to hear that you are happy with the overall performance of the WH-1000XM3 headphones, we are sorry to hear that you are experiencing issues charging the unit. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow the steps on our Help Guide link to isolate the issue: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703140.html

      Should you need further assistance, please contact us for help.

      Please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, the sound quality on these babies id unrivaled. The noise cancelling feature is excellent and they couldn't be more soft! So comfortable you might forget you are wearing them. They single handedly made a 13 hour DC to Tokyo flight bearable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the headphones to watch TV and so far it’s been a great experience. Very comfortable fit. I like the features, especially how it lets you know the percentage of battery left. All in all, I would recommend this product. Very satisfied!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jojo!

      Awesome! We’re glad you like the product. Thank you for choosing Sony.

      ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Top quality sound and design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the first noise cancelling bluetooth headphones I've purchased and they have been great. The app for your phone gives you a ton of control in how much noise cancelling there is and the overall sound. The battery is quite long as well

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I've ever had

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great! Noise canceling works great, and they are super comfortable. I've used them for over a year now and they still work great. I use them every night to watch TV when everyone is sleeping. Can't recommend them enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bananas22, Awesome! We're thrilled to hear you're enjoying the comfortable fit, excellent sound quality, and noise canceling feature. And good to know you're having a great time using the headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Voice Assistant compatibility, and touch controls. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    I really wish I could give it a higher rating.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall for what they are they are decent. I thought I might like the buttonless design. It look sleek and modern. It ultimately ends up not working as expected more often than not. You have to hit the (buttons)spot in such a specific way it defeats the purpose of its functionality. Removing the buttons was a mistake im my opinion. I looked at a video reciew on youtube and they praised it like it was the next evolutionary phase for headsets. I jumped at the chance to get them because of the feedback of the employee and the youtube review. I'm getting more and more used to them the mkre I have them but had I known all of this priorto buying them I would've gone with another brand or style. Dont get me wrong. Dound quality wise they're good NOT great gut good. Occasionally a skipping, just occassionally... I wish the AUX chord that came with it was longer. All that to say they are a decent quality. They are well built and extremely comfortable. If you can get past the buttonless design and a few of the other things I've described you will like these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Entrepeneurialmentality, thank you for sharing your detailed review of the WH1000XM3. Please be assured we take this very seriously and continuously strive to improve our products. Regards, Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new noise cancelling headphones! I like that you can just put your hand over the right ear and you are able to hear what someone is saying to you. Love that you can also control the volume or switch to the next song by the swipe or tap of a finger.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best noise cancelling headphones that Best Buy sells. They offer the most amount of noise cancelling, have a great battery life, and the feature of putting your hand over the right ear to turn off noise cancelling is a very big bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for the the loud office. Really helps reduce noise and focus. The app lets you dial in the exact settings you want. They are much better than the beats / bose I’ve had in the past from sound quality, ANC, and even comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, SB123! Thanks for commenting! We are pleased and grateful for your kind words! Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing! Love Them!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Battery life, fast charging, great sound when you adjust them with the In app settings. Yes you need an app to use this to their full extent. Yes the app works just fine and I’ve had no issue with it. Love these a lot!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryMayor19, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music.This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, noise cancelling, microphone, comfort, all work better than expected. I was nervous about ordering after reading some reviews, but I cant complain about one thing from them. Connects to my phone note 8 in literally 2 seconds after I turn them on

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in class | Noise Cancellation & Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not making my review long and too extensive as there some pretty good reviews out there that do a very good job. I am only going to say that I was very very impressed with the sound quality and the noise cancellation is superb. I am making a comparison to the Bose Quiet Comfort 35 Wireless Headphones II. Bose are nice and I was impressed when I first heard them, but I was blown away with the Sony WH-1000XM3 Series. I think that the difference is that in just the sound quality. Not saying that Bose is bad, but I just think that Sony is a step up. If you want the best of both worlds, sound quality and noise cancellation in a wireless headphone, you can’t go wrong with these.

    I would recommend this to a friend