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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 5,978 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is very confort on your ears. The unit has great sound. Easy to connect to Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good set of headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality. It takes a little time to get used to the controls, but once you get accustomed to it, it's like second nature. Wireless and Bluetooth make it all a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are truly awesome, and super comfortable. Sound quality is off the charts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Perfect! You definitely made the right choice! We're thrilled to hear you are enjoying the incredible sound quality and features of our WH-1000XM3. Good to know you are comfortable using them. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for the 5-star rating! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Flawless victory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work perfectly, the touch features are wonderful, they’re comfortable and they sound amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RobGreg! Good to know that you are happy with your purchase! We're happy to share these good quality products to our customers. Thank you for choosing SONY! Regards, Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have longer battery life, better sound and better noise cancelling than any wireless headphones I have tried.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My first wireless headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? The Sony - WH-1000XM3 Wireless Noise Cancelling really cancels the outside noise. When people try to talk me to where I reside (a residential hotel) in the I cannot hear them when they try to talk to me or when they are talking to each other. And the sound is crisp and clear when watching a movie or listening to music from my desktop connected to my TV/Monitor 32" flat screen. (Later on I will purchase a 55" Flat TV/Monitor Screen at Best Buy.)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Supremely comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality of audio and material, light weight Sony do it again!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed noise cancelling headphones to work at home during this quarantine and these work wonders! The over-ear design insulates a lot of sound without the noise canceling feature on. However, the noise canceling mode blocks out everything when listening to music. They can make your ears warm if wearing them for extended periods of time, but I don't mind this. Highly recommend if you're living with people and need some quiet to work!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with a set of true wireless Jabra earbuds (which are good) but could not get used to the in ear experience. I started looking at over the ear headphones and found these. Even better they were the deal of the day! I definitely recommend these as great sounding comfortable and convenient headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Great! We are happy to hear that you are satisfied with your new WH-1000XM3 Headphones! the WH1000XM3's super soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear pad contact for a stable fit. Comfort is further enhanced by a larger and deeper ergonomic ear space structure. And with a lighter weight design, your music is the only thing you'll notice all day. Thank you for your awesome review and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable to wear and the audio is amazing. The noise canceling is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jetazen88, We are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, sound, noise cancellation, and with a type c charging port. Used for my long flight to South Africa.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent and very light weight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my dad for Father's day, he loves them super lightweight and A+ sound highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mitchh, such a nice Father's day present. We are glad that your dad loves our industry-leading noise canceling headphones. To get the most out of the WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They have been great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their quality seems great. They are very comfortable to wear and they have great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sounding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with great sound. Worked even better than I thought they would. Very comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise-Cancelling Headphones on the Market.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most important - they work. Like most, they do a better job of blocking static (steady) sounds, but do the job even with varied sounds and levels. This is ideal for getting work done at a coffee shop. Additionally, the features are far superior to other brands. You can turn off noise-canceling by placing your hand on your ear, and conduct a conversation. It is easy to know what setting the headphones are in as "google assistant" talks to you and lets you know.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound quality. I travel on long international flights with these all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Did the trick

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and solves the problem when need to keep sound to myself. Comfortable ear coverings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvnac, we are glad to hear you are enjoying our industry-leading noise canceling headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Conforabtle, Good sound but overpriced

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these but the only thing is that sometimes i can hear clicks, popping or it drops out when it's connected to my phone. I have an iPhone 11 so it's not a bad phone, but it could be my phone. This hasn't happened in a while so it could of been part of a software update too. For the price, these should work well every single time. However, they are VERY comfortable and they have great sound and great, controlled base. The SONY app is terrible too, but they have made improvements on the app over the few months I've had it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SevenCentsVern, Thank you for purchasing our WH-1000XM3. We are glad to hear that you like the comfort and the overall performance of the headphones and we are sorry to hear that you are having issues with clicks and popping sound on the headphones. For this, please try and use the headphones on different mobile devices to isolate the problem. May we contact you to help? If so, please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, I love the audio quality and fits very comfortably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. If you haven’t already you should check out the Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    an absolutely amazing product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it four months ago and have been in love with this product ever since. I used it at work because I prefer a quieter place to work but I work in a cubicle that forced me to listen to everything happening in the office- people chatting, blender, construction from next door— you name it. However this product bought me my peace. I do have to get off from it from time to time or else my head hurts but that’s ok because I need to stretch ever now and then

    I would recommend this to a friend