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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5978 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the WH-1000XM3 headphones for their exceptional noise cancellation, comfort, and long battery life. Many reviewers rave about the headphones' ability to block out external noise, providing an immersive listening experience. The comfort of the headphones is also widely praised, with users noting that they can wear them for extended periods without any discomfort. Additionally, the headphones' impressive battery life ensures that users can enjoy their music or other audio content without worrying about frequent charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 5,978 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancelling headphones really work well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've taken 2 airline trips recently and these Sony headphones really performed well. Very well pleased with these noise cancelling headphones. Thanks Bestbuy and Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Headphones!

      We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones I could find.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was by far the best available bluetooth Over-the-ear headphones when I was buying it. It outperformed the Bose models that I tested.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sobaybroker, Glad to hear that you are happy with the WH-1000XM3 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    outstanding

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a few of the Sony headphone family and ended up buying the 1000XM3. No need to look any further these are outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FMFCORPSMAN, Thank you for purchasingt he Sony WH1000XM3! To get the most out of your headphones, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Voice Assistant compatibility, and touch controls. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great NC and Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of Bose Studio 3 wireless die on me. Researched a replacement and almost every review spoke highly of the Sony. These do not disappoint! Great NC AND sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Damonj! That's great! Good to know that this is what you are looking for in a product. Thanks for making Sony your brand of choice. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Lacks in the bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. No other pair that I tried came close to the ANC, Active Noise Canceling. The quality of sound is good bit no where near the best. It's a little flat sounding to me and they tried to get the bass but fell short for me. I ended up exchanging these for the Bang & Olufsen H9i.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The silent mode on these are amazing. You will be extremely happy with this purchase. I have sensitive ears and I use these when studying ... that work great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best on the market, as of 2019

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise canceling, very good sound quality for hard rock and metal. My only grip is you can only pair one device at a time, and the included cable is laughable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, MikeHunt! Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our product and services. Thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for anyone looking to get superior sound quality. The app that you can download lets you tweak it even more which helps when you're streaming music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took these on a 15 hour flight and was very pleased with the performance. Noise cancelling works great. I almost forgot I was on a flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best! Awesome! Glad to hear that you are happy with the performance of your WH1000XM3 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Decent headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a pair of Beats by Dre before this and one side went out within 2 weeks. These have good sound quality and I feel they are a little more durable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KitT, We are glad to hear you are enjoying our industry-leading noise canceling headphones. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  If you haven’t already you should check out the Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best over ear headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is know for their image and sound quality and this is no exception. I love these and I have been using them for a while and it is worth every penny spent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Wireless Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Step over Beats. The only thing they have is popularity. Granted that these headphones are more expensive but for the sound and build quality, it's worth its money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a noise cancellation headphone and decided to try them out and WOW was I impressed. First time trying them was on a flight and did more then It’s I recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these may seem pricey, the sound quality is second to none and the noise cancelling capability quite literally puts you in your own little world. Great for gaming as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the QC35s and these blow them out if the water! Highly recommended! The noise canceling is the best I have heard. Even better than the 700 Bose- which I returned.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I have ever used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a longtime bose user and these are far superior. The motion controls are a great feature. If your considering a new set of noise canceling headphones make sure to try these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels light to wear and more battery life than the latest competing Bose headphones, 30hrs to be exact vs. 25hrs. Best feature on this is the ambient sound and adaptive controls. They don't advertise this but they have an app that pairs with Sony headphones. On this particular model, you can actually customize 20 "levels" of noise cancellation, similar to the marketed Bose ones. The app also has a feature where you can control audio preferences such as bass boost, treble, etc. Perfect for studying and concentration. I personally wouldn't work out in these however. These are too nice of a quality to get dirty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Beware, behaves weirdly in the cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you read about them is correct. Great headphone, good noise cancelling, good sound. Personally though, in winter, wearing a hat, the original mk1 does a better job noise cancelling than this pair, but that could be me. Talking about winter, I am on my second pair. The first one will just stop working all together after a while. Thinking I got a broken pair, exchanged them. This new one however will pause or skip music or all together stop working all on its own. Didn't happen when I am on the train, but did when am outside, so, conclusion, it must be the cold. And it's not just me, do a search for the phones and cold and find out yourself. And no, I had the mk1 for 2 years and never had that issue, so, it must be the mk3's. Until Sony fixes the issue, going to return mine and will not be recommending this to anyone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AWESOME sound cancellation.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After this purchase I think everyone in the family has a pair. Sound cancellation is absolutely, positively amazing. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is undoubtedly the best set of headphones I have ever owned. The sound is excellent especially when used with the Sony headphone app. The reviews ae correct!

    I would recommend this to a friend