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Customer reviews

Rating 4.7 out of 5 stars with 12568 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 12,567 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, comfortable, quick to connect, long battery life, sounds great, good mic - what's not to like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBCustomer, we're glad you like the comfort, battery and sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,

      We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. Noice cancelling when wanted works great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArleneM,
      Thank you for your review! We're thrilled to hear that you're enjoying the Sony WH-1000XM4 Headphones and that the sound quality, noise cancellation, and comfort meet your expectations.
      We appreciate your support and thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Best product in that price..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Bose quiet comfort which is of same price but these are happy to use, more comfortable, more clarity and good surrounding sound.. but need more clarity in some formats..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kanna,

      We are very glad to hear that you are enjoying the comfort and sound clarity of your new headphones, especially when compared to your experience with other brands in the same category. Delivering a superior "surrounding sound" experience is exactly what we strive for with our noise-canceling technology.

      Thank you for choosing Sony and making us a part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best Purchase for Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ElizabethD,
      Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones definitely sound amazing! They're incredibly comfortable and I love that they fold up in the hard shell carrying case. Everything about this product is premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kunaminy,
      Fabulous! Nice to hear you are enjoying the superb sound quality, comfortable fit, design, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Audiophile Wonder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is known for high end audio, and this is no exception! Even better than the MX3, the bass is really deep, and the high end is clear with easily discernible vocal notes. You can hear instruments individually, not all meshed together. This really makes a difference in your enjoyment of music! I was considering the Bose 700, but Sony offers so much more flexibility on their app to let you control the performance. You won't be disappointed in this choice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BocaCEO, thank you for your compliment. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HyTekCat,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    bear purchase I’ve ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never owned noise cancelling headphones before and the moment I tried these I was amazed. It did take some time to get used to, but I highly recommend. They are extremely comfortable and the sound is impeccable. As a film editor these headphones will become extremely in my future projects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rebecca, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Sounds Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the Sony sound profile. It makes the excellent noise cancelling and ease of use even more valuable. Reasonably comfortable as well. In summary, I'm very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customerreviewer, Thank you for the positive review! We're very pleased to hear you're impressed with the excellent noise canceling feature, ease of use, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES IN THE MARKET! 10 OUT OF 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved these headphones, only thing I would have loved was if they were water proof. THEY ARENT WATER PROOF! NOT RESSISTENT! but all in all its great headphones. The sound, build quality and comfort is 10 out of 10! buy these headphone for anything else but the gym. I wish i would have kept them but i only had enough for workout headphones so i had to return them. But its worth the money! TRUST ME!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emmanuel,

      We're glad you sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AWESOME SOUND!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones that I've ever put on, highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Electronicssgeek,

      Thank you for choosing Sony!

      We’re excited to hear that the WH1000XM4 headphones have delivered such an exceptional audio experience for you. Your high recommendation means a lot to us and motivates our team to continue crafting products that bring enjoyment and quality to our customers’ lives.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great upgrade to my old QC 15 headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back and forth between these and the Bose 700 headphones. I am really glad I bought the Sony Headphones. These headphones are very light and comfortable to wear over long periods of time. The noise cancelling is superb. I love the feature where the music and noise cancelling will stop and ambient noise is increased when I begin speaking. very easy to pair with various devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Delano, You've made an excellent choice! Glad you like the lightweight design, comfortable fit, industry-leading noise cancelation, ambient mode, and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Truth Be Known...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nivram2324,

      You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation and sound quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and the noise cancelling lives up to its reputation as best-in-class. The headphones are also very comfortable (I wear them for between 2 and 4 hours several times a week). I cannot recommend these highly enough, especially if you can catch them on sale. I'm not a big fan of the app, but I also haven't used it very much. I primarily use these while on my computer, which works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CPreview, thank you so much for sharing your amazing experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely thrilled to hear you are satisfied with the exceptional sound quality, fantastic noise canceling function, and comfortable design of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great value 4.5 star

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving this a 4 only because the app is a little buggy. Has dual pairing options but the switches are not consistent. Headphones themselves are really well built and still top tier considering this is a dated model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your detailed and insightful 4-star review, ReidS!

      We are very pleased to hear that you find the WH-1000XM4 headphones to be "really well built" and that the quality remains "top tier" even as a long-standing model. It's rewarding to know you appreciate the quality and performance that defines our 1000X series.

      We also appreciate your honest feedback regarding the app and the consistency of the dual pairing switches. We continuously strive to improve the user experience, and insights on the app performance and feature consistency, like dual pairing, are incredibly valuable as we develop firmware updates and future models.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and bass! Extremely comfortable and doesn’t make my ears hot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathali, That's great! We're thrilled you like the amazing sound quality, bass, and comfortable fit of your Sony WH1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been dying to have these headphones and I'm glad I did. Even when I put them on without music everything is more quite. The noise cancelling is amazing I cant here anything or anyone and I don't have to turn to volume all the way up. The sound is crisp and clear and the headphone battery lasts for days which is amazing. Glad I brought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnimusShift,

      Perfect! We're thrilled that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product. the sound quality, fit, and noise cancellation all work perfectly. I’m very satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaedonP,

      Awesome! We're glad to hear that you like the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US