Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
M4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever purchased! Very light and has sound. I can run and lift with it just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleS,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and light weight design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as advertised, specially the excellent noise canceling and battery life. I listen to it over 24 hours without worrying about recharging it. The sound is well balanced, the engineering of it didn’t add Lows or Highs like other popular brands such as the Beats does. I like Sony most because of the battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Canuto, Fantastic! It's really nice to hear you are enjoying all the features especially the exceptional noise canceling and great battery life of the WH-1000XM4. Good to know you appreciate the overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great product?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with the sound quality. Noise-cancelling is awesome. At the gym, it blocks all the sounds and helps you focus on your workout. The comfort of the headset is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica23,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Great Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great. There is great bass and the sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsiahC, Thank you for sharing your experience! We're thrilled to hear that you are satisfied with your Sony XM4 headphones and that the sound quality, particularly the bass, meets your expectations. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!!! They have great sound quality and they’re very easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
We are very glad to hear that you love them and find them easy to use with great sound quality!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting them on sale was worth it, the noise cancellation alone makes them worth a good buck and the sound quality on top of battery life is worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HLEON, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Overall good buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Long battery life. Good build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Good to know that you like the sound quality, comfort, battery life, and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Very nice Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give 5 stars to this product, but when you use it the only negative thing is that you don't feel them so tight on your head, besides that, they are really great and with the updated app from Sony the options for the sound coming out of the speakers OMG...Great! , I don't think they could manufacture a better product, I own Bose, Beat, those are good products, but these Headphones are way better, very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nice, thank you for your great score! We are pleased to learn you're enjoying the WH1000XM4 headphones and and their outstanding sound quality! Thank you for sharing your feedback about the fit; we will certainly take it into consideration. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Battery life, Sound quality
Great headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling as i wear at home with loud kids and can barely hear them. Great features as it stops playing when you start a conversation with others and using gestures for controls, for example. Almost flawless, 4 stars as my wife says when i call her she can still hear the tv in the background supposedly. Look forward to using them on my next flight. Was a great deal since i got them on sale for black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disney, We are glad to hear that you are happy with your purchase! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
you get what you deserve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. noise cancelation works. Light weight. Durable. nuff said
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OneAnnoyedWorker, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent noise cancelation, lightweight and durable design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Theyre not that great but theyre not the worst...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are not great. Theyre not adjustable so if you have a small head theyll never stay put. Mine dont. Ive also noticed that the volume doesnt get very loud. Its almost like the headphones come programmed to be a certain volume and that is the loudest they can go. I neat returned them for this reason. They comfortable as far as the ear part and i do think the noise cancellation feature is pretty cool. I bought me a pair and my husband a pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lavisha,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you were already looking to return the headphones. The headband of the headphones can be adjusted to suit your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). For the best volume experience, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Your feedback is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Really Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I can't believe how great these are. I've had a couple of sets of noise canceling headphones in the past, all were on ear and I never really cared for them, these are so comfortable I could wear them 24 hours a day. The noise canceling is fabulous and they look great. Going to Paris soon and can't wait to use them on that flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barnesrph,
Thank you for the 5-star rating! We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Headphones review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I was let down a bit trying switching between devices, overall it is a really decent pair of headphones. Very comfortable with good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cnurek,
Many thanks for the 5-star rating! We are glad that you are enjoying the comfortable fit and noise cancellation of your WH1000XM4. We're sorry to hear if you are having trouble when switching between your devices. Allow us to help turn this to a better experience.
For optimum performance, please make sure that the software of your headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on this article links below:
Unable to make a Bluetooth connection
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Using multipoint connection
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They definitely block out most if not all the outside noises. I'm happy with my purchase. The only reason I didn't give them 5 stars is because they're bulky, touchy when working out, and they didn't come with at least a travel pouch. They worked perfectly for my flight. The battery life is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZayE,
Awesome! It's nice to know that you are satisfied with the noise canceling capability and battery life of uor WH1000XM4. Your feedback is highly appreciated and it will help us improve our future products. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Nice quality headphones to spoil yourself with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to spoil myself and get a better quality set of headphones for my new tablet and so far I'm pleasantly surprised. They set up very easily with the Sony headphones app and provide excellent surrounding noise cancellation. The battery life seems good as well. The case is nice and charging seems relatively quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krain20, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best sound and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone for sound and comfortability. These are my second oak, since the first ones broke by wear and tear. They stayed in the case until I used them. I have now purchased the warranty to make sure I do not run into this issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nettie, Sorry to hear about what happened with your first pair of headphones. We are glad that you stick with Sony and that your WH1000XM4 headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down the best pair of headphones I have ever owned. They sound amazing and the noise canceling is fantastic even on planes
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamM,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM4 headphones are the best you’ve ever owned. It’s wonderful to know you’re enjoying the amazing sound quality and effective noise canceling, especially during flights. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Purchase This Year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing and the ability to seamlessly switch between multiple devices without repairing is a game changer. It also has a feature I call "spouse mode" that will cause the music when you talk and then you on the outside microphones and then starts playing music when you stop talking. No need to take off the headphones every time someone talks to you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techie4Evet, We are glad that you are enjoying the feature of your Sony headphones, as well as the sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for trusting Sony! -Vincent
- Pros mentioned:Comfort
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. They are the most comfortable, even better than the more expensive ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adc123,
We're honored the WH-1000XM4 headphones have earned the title of your favorite pair. We put extensive effort into the design, so hearing that the comfort stands out—even compared to more expensive models—is fantastic feedback. We hope you continue to enjoy the listening experience!
Thanks for trusting Sony.
Regards,
Dominick