Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best purchase of 2024
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ride or die when traveling - these are super comfortable and great at noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koalatea, Thank you for the 5-star rating! You made the right choice with the Sony XM4 Wireless headphones and we're glad you like it. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
A True Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best ANC I've ever used. Clean sound, a lot of modification options using the app, and great battery life. Great that the charging cable and a 3.5mm come in the carrying case. Only complaint so far is they can trap heat on my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPPainter,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, battery life, dedicated app (Sony Headphones Connect), and supplied accessories of the headphones. We also appreciate your review about the comfort of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
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Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Premium Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are unbelievable and provide a level of audio fidelity you would be hard pressed to find in other comparable brands. The battery life hovers around 25 to 30 hours on a full charge. The ANC is industry leading. Highly recommend these headphones for anyone looking to have premium audio at home.
I would recommend this to a friend Sony WH-1000XM4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable to wear for extended periods of time. Clear reception and transmission when talking on your phone.
I would recommend this to a friend- Pros mentioned:Sound quality
Killer noise canceling without breaking the bank
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise canceling headphones can get expensive. Despite the XM4s not heing sonys newest pair of headphones they still keep up with the quality you qould expect from sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb,
Thanks for your fantastic review! We completely agree—the WH-1000XM4 headphones offer an incredible value and continue to provide the premium, high-quality audio experience and industry-leading noise cancellation that Sony is known for.
Thanks again for your fantastic feedback, and for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Not the newest, but the best?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These XM4's are just what I needed. My XM3's are dying and the XM4's have updated Bluetooth to allow for multiple device connections. These may be two versions old, but the XM5/6's do not fold up as compactly and, as reviews point out, the headband may be slightly tighter. ANC is great and the sound is balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettS,
We're thrilled to hear that the WH-1000XM4 headphones are exactly what you needed! We appreciate you being a returning customer and for your thoughtful feedback. It's great to know that the updated features and design meet your specific needs so well.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
The best quality for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones true clean deep rich sound Excellent noise cancelation durable design in my opinion better than the newer version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duckaduck, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Awesome so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
SONYHeadphonesreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are amazing! It has been truly awesome to have the noise cancelling available when I need it. They also have good sound quality and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyG,
We highly appreciate your honest review on our Sony WH1000XM4. We are truly delighted to hear your satisfaction on the noise canceling capability, sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
excellent headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these while travelling. Great sound, battery life and noise cancelling. Got them cheaper because the newer model is out but it's not a whole lot better than these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
That's nice to hear that you got this pair of awesome headphones in a cheaper price. We're glad that you are pleased with the noise canceling capability, battery life and sound quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning and works great! I had been using airpods for the last 1-2 years, and I knew I needed a change. I love the fit, design, and performance of these headphones. The custom settings are also very helpful in day-to-day life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rojer, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the noise cancelling, on airplanes you can barely hear the noise of the engines! Would recommend to use to study. Also lasts a loonngg time with only one charge of about half an hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hazel,
Fabulous! We are so happy to know that you are enjoying the amazing noise canceling feature and long-lasting battery life of our WH-1000XM4. We truly appreciate your recommendation!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Would Puy 10000 Times Over
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING sound quality, the noise canceling feature truly doesn't even compare to anything I've seen, they don't hurt after having them on for too long, and they look absolutely stunning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Real does a good job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had sound cancellation headphones before. They were more than I wanted to spend, even on sale. But I am glad I did and wish I had got them years ago. These work well. Use them at gym, beach and even at home if watching something when I don’t want to bother anyone. Just about tunes everything out. My wife’s not crazy about that. ;-) Battery lifer is good but not great when compared to my previous Sony headphones. Not sure but maybe something to do with sound cancellation ?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamB, Excellent choice! We are glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, they’re very comfortable and don’t slip. I use them around the house and at the gym and they block noise extremely well. The battery is amazing too. If something happened to these I would drop the money and get a new pair immediately, I love em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyT, We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony xm4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling on these headphones are excellent. These are the best headphones you can get for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We are thrilled that you’re enjoying the excellent noise cancellation of your WH-1000XM4 headphones! It is great to hear that you find them to be the best value for the price, especially with the HD Noise Cancelling Processor QN1 and Dual Noise Sensor technology providing such an immersive experience. With up to 30 hours of battery life and the ability to fold into a compact case, they truly are a reliable companion for any environment. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Perfect Travel and work Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have owned. I bought them on sale, but wish I would have paid retail and gotten them sooner. These are perfect for my needs. Noise-canceling works great and are very comfortable on my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samck, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you first get them, they take 3 hours to charge. It is nice that there is a voice that says whether they are on or off if you don't want to look at the code of lights blinking at you. They are definitely grey. Silver to me implies some level of metallic color. They are just a matte grey. I got these cancel out bass music and domestic disputes from my obnoxious neighbors. They do a really great job doing that. There is a point at which they no longer cancel out the bass noise by merely being on without any additional audio being piped in. The case they come in is nice and hardy. Bluetooth pairing them with my phone was super easy. I would definitely buy these again. Would that they just came in more interesting colors than black and grey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatBunnini We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Sony headphones review
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES IVE EVER PURCHASED!!! Literally can’t say this enough I’m so happy with these headphones noise canceling and amazing ambient sound features! Super long lasting battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorM, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fit. Easy to set up and connect. Reliable connection. Wore on super long flights over weeks and months of travel and would buy them all over again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWChamb, wow! We're glad you like the ease of setup and sound quality of our product! Thanks for choosing Sony! ~Earl