Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Before I decided on these, I picked up Bose NC700, and I prefer these over the Bose. I find them more comfortable than the Bose, and they sure sound better to my ears. Highly recommended, especially if you find them at a discount.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfortable and high quality headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. Been using them connected to my desktop and sounds great. With music connected on my phone, quality is loud and clear. I really enjoy these headphones. They are really comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Great Quality Headphone!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought this in competition with the air pod maxes! These sound great and are light weight for the gym or any out door purposes. Definetly recomend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColinL,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am no longer able to use in ear headphones so I needed over ear. Although the price had me hesitant, these headphones are definitely worth the money. The sound quality is amazing, they fit great and it took over an hour before sweat became noticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rjob74, We're glad to hear that your investment is worth it! Good to know you're enjoying the sound quality, great and comfortable fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A nice upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had a pair of headphones for 3-4 years. After my last pair of Sony headphones broke & played out I just stuck with in-ears. But I really did miss them so I purchased these at a nice sale. The sound is great and the noise canceling does what I need it to. The volume is great as well. Even on low I still can’t hear much unless it’s something really loud in the background. The only thing I’d suggest is immediately changing the settings on the app for the noise canceling. Out the box, the feature that turns noise canceling off and lowers the volume when ppl approach you to talk or whatever is super sensitive. Thought I got a defective pair since the sound kept cutting out every time I breathed, blinked, or thought about breathing or blinking lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyB, Thank you for the 5-star rating! We're very happy to hear you give the WH-1000XM4 headphones a try and it did not let you down. It's good to know you're enjoying all the improvements we made on these headphones and you are satisfied with the top-notch sound quality, excellent noise cancellation, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fun, great audio. If on a budget and needing some good headphones- worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Daniel!
We are so pleased to hear that you find your WH-1000XM4 headphones to be super fun with great audio. It's wonderful to know they deliver excellent value and performance for users on a budget.
We appreciate you choosing Sony for your listening experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, and by far the best noise canceling headphones ive ever used will never regret the purchase for those features alone. Very comfortable and lightweight for when you need to wear them for long period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi isaacg, Awesome! Glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
4 is better than 3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WH-1000XM3 headphones. I nearly wore them out after 4 years of use and would still have them if they weren't stolen. The WH-1000XM4 are better in everyway. My old XM3 would let noise in even in noise cancelling mode. When I wear the XM4 I can't hear doors open or close or my pets. I can't hear outside noise like I could with my old headphones. This is a bonus for stuff like flights. It's terrifying when I'm at home. I don't use these at home because I can't hear anything outside the headphones. I went with the XM4 over the XM5 because I feel like the headband is sturdier and would fit my 63 cm circumference head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KnobMoney, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Wow!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Sleek design. Noise cancelling is exceptional. Sometimes I wish there were buttons on the back of the ear instead of touch response on the headphone itself but overall very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Internet111,
We're glad that you like the sound quality, design, and noise canceling function of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphone King
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are the best headphones I've purchased so far. I'm a huge fan and loyal customer of Bose but these headphones are up there or even might be better than some of their top tier products. Very comfortable and the music is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AP817,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
ANC, PNC, fit/comfortability, Design, Quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To begin with, this is a review for the average user. I have Skullcandy venue and AirPods Pro, each totaling appx. $130 & $250 respectively, so this is the comparison. The Skullcandy headphones were good, but they didnt make me say "wow". Average sound, ANC worked, though not well. I discovered that an ice bagging machine is a good test, considering it is very loud, but not machine shop loud. With the SC I could hear the ice dropping out of the machine even at maximum volume. The AirPods Pro, however, mask the sound completely and without using max volume, same as these sony WH. They slip around the head, but that may be because I have a smaller one, and the touch controls are a pain sometimes but the sound quality is miles ahead of any Skullcandy, and a fair amount better than the AirPod pro. The mic really sucks though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sett,
You made the right choice with the Sony WH1000XM4 headphones! We're glad that you like its sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Your feedback about fit, touch controls, and the mic quality is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort.
For the best overall performance, it is recommended to install the latest software version (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
To improve call quality, re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Hope these steps improve your experience. Thanks for sharing your review and for choosing Sony
-Ralph
- Pros mentioned:Battery life
True to purpose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love how you can just touch the sides to hear what's going on outside of the headphones. Battery life and connectivity, phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great sound quality and bass, would recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality great bass for EDM bought them a month ago use them to work out and havent had to charge them yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We're truly pleased to hear these are perfect for your lifestyle and enjoying listening to clear audio and amazing bass sound, especially for EDM and more on your WH-1000XM4. Glad to know you like the long-lasting battery for long periods of time that is also noteworthy. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down the best pair of headphones I have ever owned. They sound amazing and the noise canceling is fantastic even on planes
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamM,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM4 headphones are the best you’ve ever owned. It’s wonderful to know you’re enjoying the amazing sound quality and effective noise canceling, especially during flights. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Color, Great sound, Great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Jona!
We’re so glad to hear you’re enjoying the vibrant color, top-tier sound, and industry-leading noise cancellation of your WH-1000XM4 headphones. It’s wonderful to know they are hitting all the high notes for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing, fit is perfect, would definitely recommend these noise canceling headphones, didn’t like wearing ear buds! Found the answer with the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulM, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good but cheap construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but the plastic is very cheap  Sony can do better than this 
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the plastic design is greatly appreciated. Rest assured that these headphones are durable.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A tremendous step up from budget headphones. Super comfortable too along with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl