Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones i've ever experienced. Comfortable, durable, and they look cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
You made the right choice! We're thrilled that you like the noise canceling function, comfort, durability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Can you improve perfect?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going from the XM3s to the XM4s, I cannot tell a difference. At the same time, the XM3s were the most perfect product I have ever bought. Therefore, this is also perfect. I don't like how Sony has treated the newer versions of the XM series, and this was the last of its kind. Huge fan of the XM3 sequel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MathewRD,
Thank you for choosing Sony!
We’re honored to hear that both the WH-1000XM3 and WH-1000XM4 have delivered exceptional experiences for you. Knowing that the WH-1000XM3 remains a standout product and that its successor continues that legacy means a great deal to us. Your loyalty and thoughtful reflections on the XM series are truly appreciated—thank you for being such a dedicated fan.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, touch controls, fit and feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricV Great! We're glad that you like the sound, touch controls, and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very well rounded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really impressed with the sound quality. The noise canceling was what I expected outstanding. The quality of the sound was a pleasant surprise I knew the sounded good I listened to them in store but I had a chance to use them on a very long flight and I was amazed at the depth of the sound. I own a really good pair of B&W p7s and I really like their sound but the Sony set really were really quite spot on add the superior noise cancelling and this is my go to for using on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dabgun! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Good noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for myself and use it for long flights, very good noise cancellation and very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zubnus, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing sound!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, especially for the price. Comfortable even during long listening sessions. Love the multi-device support
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Awesome! We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
Comfortable Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel comfortable. They sound great. I been on planes and trains with these with no issues. Noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony wh 1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality battery life is excellent noise canceling is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryR, Awesome! We are glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise cancelling over the ear headphones on the market. Very light weight and has an auto shut off feature unlike apples.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tricky,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the comfort and the noise canceling. I work in a warehouse with a lot of sirens and alarms that leave my ears ringing. These help out alot.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Nice upgrade over the Bose QuietComfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling and comfort fit of the headphones. This headphones sound so much better than my old Bose QuietComfort 35.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cooper, Great! We are so happy to hear that you are loving the noise cancelling feature and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
A Solid Product From Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My decision to purchase these over the many options out there was based on researching several sources. These headphones most often were at the top of the field… even beating out competitors known for their headphone/earphone products. My personal experience has been very positive as these headphones do everything advertised - and do so quite well. I believe these are a quality product and a value for the costs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMinute,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
amazing
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] they’re so comfortable and the quality is great ! worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scar, Thank you for the 5-star rating! We're glad you love the superb sound quality and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Good battery life. Well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesL, Thank you for the positive review! We're so pleased to hear you like the excellent sound, long battery life, and you feel that the WH1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Disappointed Due to Ear Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try the Sony WH-1000XM4 after hearing so many great things about its sound quality and noise cancellation. While the audio performance is definitely impressive, I’ve been experiencing consistent ear pain whenever I use the headphones. After wearing them for even a short period, my ears start to feel uncomfortable, and the pressure becomes hard to ignore. I tried adjusting the fit several times, but the discomfort remains, making it difficult to enjoy the music or wear the headphones for longer sessions. Unfortunately, despite their excellent technical features, the lack of comfort has been a major drawback for me. Overall, the Sony WH-1000XM4 may work well for many users, but if you’re sensitive to ear pressure or tight-fitting ear cups, you might face similar discomfort. I’m disappointed because I really wanted to like these headphones, but the ear pain makes it hard to recommend them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and honest feedback, SrinivasB.
We are delighted to hear that you found the WH-1000XM4's audio performance and technical features, like the noise cancellation, to be impressive. However, we are truly sorry and concerned to learn that you are experiencing consistent ear pain and discomfort after even short periods of use. We understand that excellent features mean little if the product is painful to wear, and we sincerely apologize that the fit has been a major drawback for you despite your efforts to adjust the earcups.
Comfort is a top priority, especially for premium noise-canceling headphones designed for long listening sessions. While the headband clamping force is engineered for secure sealing, we regret that it is causing you pressure-related pain.
If you would like to explore any final comfort adjustments, our support team can offer personalized tips. Otherwise, we appreciate you bringing this specific feedback about fit sensitivity to our attention as it is invaluable for future product development.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
I Love Them, Haven't went a day without em AWESOME
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love these headphone, the Noise Cancellation is amazing, ofcorse you can hear minor sounds, especially if they are just on your ears with nothing playing, with something playing, they are incredable, I am very happy with my purchase, sometimes the left ear makes a little humming sound but it comes and goes and really isn't that big of a deal, When using them to talk to people on the phone, they are great for you and the person you are on the phone with, with these headphones and the technology, they hear you better than ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol,
Thank you for the 5-star rating and we are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony and enjoy your headphones!
David
- Pros mentioned:Sound quality
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these! Great for the price, and the noise cancellation were so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, IsraelL!
We are so thrilled to hear how much you are loving your WH-1000XM4 headphones! It's incredibly rewarding to know that they are great for the price and that you're so impressed with the noise-canceling feature. We designed these headphones to provide a premium and immersive listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones, stellar noise cancellation.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and the sound-cancelling is incredible. I forgot to bring these on a flight and definitely missed them. They are also great for an office environment, if you need to focus and get work done. The microphones are okay for the type of device, but certainly don't replace a headset with a proper microphone arm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JNorris,
Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the sound quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Super great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and are really comfortable. I can wear them for hours without my ears hurting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Someone, Thank you for the 5-star rating! Good to know you're enjoying the great sound quality and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Noise Cancelling!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these on a plane and the noise cancelling and sound quality are quite good. They fold up really easy in the case.
I would recommend this to a friend