Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Sound quality and feel are excellent. Would recommend and buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajh549,
Great! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best in every aspect clarity battery everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good, if you don’t mind a companion app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding Bluetooth headphones, long battery life. I disliked having to use a app with the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User,
We are glad you like the sound quality and battery life of the headphones. If you really want to maximize the efficiency of the headphones, we recommend using the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantiastic. I work in an area with 40 people in a small space, and these cancel out everyone around me and the sound quality is excellent. My only complaint is that the touch pad areas to change the volume and switch songs is kind not in an inutitive area on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brooke, thanks for choosing and purchasing our product. We're glad you like the noise canceling feature and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the touch control panel of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Best Bang For Your Buck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a repurchase. My previous pair was stolen, and although the newer models look great, the price difference is just too significant
I would recommend this to a friend- Pros mentioned:Sound quality
A Must Have
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for a Christmas gift for my boyfriend and he loves them! amazing sound quality and perfect for noise canceling since he wears them to tune me out xD
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiannaT,
That's a nice Christmas gift! We're glad that your boyfriend loves it and enjoying the amazing sound quality plus the superb noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Don’t really new the new model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound at lower volume crack the volume to much and then bring it back down to a listening level you will hear the difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony the best on real audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony don't change them for anything..real noicecancelling..360 audio...the best of the best...i bought all the designs...
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, AntonioA! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sound Quality? Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the title of this review, it probably sounds like I hate this headphone. No. I completely understand the purpose it serves under the factor of convenience. The noise-cancellation is fantastic, the call microphones are alright, and the fit and comfort are out of this world, though slightly clampy for a big head like me. What I dislike, however, is how meh and uninspired the sound quality is. I would hope from a headphone this expensive that the sound would at least be much more clear and crisp. Instead, the XM4 has this awful muddyness to it. Personally, I find it to be unbearable, however your mileage may vary, when headphones are all bass. And the XM4's really are just mud and bass. Perhaps this headphone isn't aimed at me, but still, I would love a pair of good travel headphones that don't sound like being drowned underwater while your favorite music plays. If you are someone who isn't very keen or just doesn't care about sound as much as convenience and comfort, these are for you. I completely understand that side, and I would recommend them for commutes. But general listening, you can do way better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley, we're glad you like the noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with the sound on your SONY unit. ou can switch the settings and check the sound quality mode to Priority on sound quality mode which prioritizes the sound quality with the “Sony | Headphones Connect” app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Light weight and great sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! The noise cancellation is top notch! Was looking for something to help drown the cries of kids while on a flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haji, Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and excellent noise canceling feature of these headphones. Good to know that it helps blocking out the airplane noise and people's voices, especially on a long flight. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Everything and more...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was everything I was hoping for in noise cancelling headphones. I purchased another name brand pair and returned them because of the performance. I also like the NC Optimizer for different situations. The only drawback is the app you must use is not as intuitive as I hoped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DFSURF,
You made the right choice with the WH1000XM4! We're glad that you like its noise canceling function. Your feedback about the dedicated app is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
They're great Sony went cheap on power cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first noise canceling headphones ever. I went with Sony bc they are a good brand imo. Have no experience with other noise canceling headphones so can't compare. They are great though, best to get on sale imo. They don't come with a power adapter and the charging cable is only 3 inches!!!!! I charge them about once every 2 weeks. The sensors and touch controls are nice and didn't take long to get use to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwor, Glad to hear that you are happy with the WH1000XM4! We took note of your feeedback with the charging cable as this will help improve our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly! It’s very convenient for the gym! Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony xm4 headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound reproduction. Very comfortable to wear for long periods. Easy to control from ear cup. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earl, Thank you for the 5-star rating! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality for the price. Lots of features that I’m still learning and I like everything that the phone app offers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyW,
Thank you for the purchase! We're glad to hear that you like the quality and features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair. I got the predecessor and now this one as a back up. Excellent quality. I’m absolutely in love with them. I got one in black and one in blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Laskaan,
Wow! Thank you for your purchase and for the trust. We are truly delighted to hear that you are pleased with the quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
No Ragrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES EVER LOVE THE NOICE CANCELLING OPTION. Def a good cop. Still learning the swipes for controls but overall def a vibe
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerikV, we're glad you like love the noise canceling feature. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
high quality product from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for older Bose noise cancelling. Easy to pair once the app is installed. Not quite as comfortable as the Bose but the sound is incredible. Range is good and fairly easy to use. The feature that shuts off the music/sound if you start talking is helpful but it will also shut off if you laugh. The only reason it doesn't get five is that it's not really comfortable for longer periods of time such as a couple of hours. Great for airplane travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iowafan,
We appreciate your review of the headphones. We're glad that you like the Bluetooth range and user-friendly functions. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!
-Ralph
Great, Connection takes longer than necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, only thing is that while they immediately say "bluetooth connected" when I turn them on, they actually take a while to pair. There's been a few awkward moments where I immediately play my music or podcast and they haven't actually connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, Zara13!
We are thrilled that you love your WH-1000XM4—they are fantastic for both sound and industry-leading noise cancellation!
We sincerely apologize for the brief but awkward delay between the "Bluetooth connected" voice prompt and the actual functional pairing. That moment where you immediately start your audio only to have nothing play is certainly frustrating, as we aim for a completely seamless experience.
This behavior can sometimes be related to how quickly the source device (phone/laptop) completes its handshake with the headphones. To potentially smooth this out, have you tried these two steps?
Please ensure your headphones are running the latest firmware via the Sony | Headphones Connect App. We frequently issue updates that improve connection reliability and speed.
Sometimes, temporarily removing the XM4s from your device's Bluetooth list ("Forget Device") and then re-pairing them can reset the connection profile for faster linking.
If the issue persists after trying those steps, our support team can look into more advanced diagnostics. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sounds incredible. The noise cancelling is good snough to use while on the riding mower and not have to have the music turned up really loud. The app that you can download gives you so many extra features and sound choices. These are much better than my bose! I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ferg,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph