Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docsgn,
We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.
Thank you for trusting Sony to be a special gift for your loved ones
Best regards,
Dominick
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! I recommend. While bulky it does a wonderful job, and you can connect two phones at once. Recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Many thanks for the 5-star rating! It's nice to hear you are enjoying the superb sound quality, overall performance, and Multipoint connection of your WH1000XM4 headphones. Thank you for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound, comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do love these headphones noises canceling is first class sound is amazing with the sony app you will find your sound. So glad I bought these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jon2020,
Great! Good thing you got this one! We're glad that you made the right choice and now you are enjoying the amazing sound quality and first class noise canceling capability of our WH1000XM4. It's nice to know that you were able to utilize the Sony app to adjust the settings of the headphone to your liking. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent noise cancelling headphone.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphone. Comparing to my old Bose QC35, this headphone fares better in term of sound quality and features. I am still not use to using gestures to control the headphone. The phone automatically detects when I talk and stop the music. In a noisy environment, this features mistook someone else talking next to me, sometimes does not work well and stop my music when I am not even talking. Kind of annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dabraddah,
You made the right choice with the Sony WH1000XM4 headphones! We're glad that you are enjoying the amazing features of the headphones particularly the sound quality and noise canceling function.
Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset. In places with a lot of noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. If this is the case, speak longer and louder. In some cases, in extremely noisy environments such as a train station or airports, the Speak-to-Chat mode may not activate even when speaking longer and louder.
Note: By changing the sensitivity of the automatic audio detection in the Sony | Headphones Connect app, the Speak-to-Chat mode can be easier to activate. Unfortunately, this may also activate accidentally the Speak-to-Chat in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.
Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
very bad noise cancelling over the mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset for a phone calls, my frind complaint for the loaud noise this headset collect, other than that, good sound with some tweak of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We are glad to hear you are enjoying the good sound of your WH-1000XM4 Headphones with some tweaking, but we are sorry to hear about your friend complaining about loud background noise during phone calls. This specific issue is sometimes caused by how the Speak-to-Chat feature is set up, or it could be related to the device's Automatic Wind Noise Reduction which might require a check in the Sony Headphones Connect app to ensure optimal performance when using the microphones for calls. We appreciate you choosing Sony and hope you can resolve this minor call issue.
Best regards, Eliab
- Pros mentioned:Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. It does what it needs to do. Kind of expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sandy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Put these on and be transported
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blocks sound well and plays music beautifully. I feel like there world disappears around me when I put these on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobb, awesome! We're happy to know that you are enjoying the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best headphones I ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones works seamlessly. The Noise-Cancelling is awesome. I love that you can connect to two devices at the same time. Covering the headphone with your hand to hear outside noise is nice touch. I would highly recommend those headphones to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Last all day and has great bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after careful consideration. I tested it in store and let me tell you, the bass on this thing… immaculate. I’m a bass head and I approve ✅
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Axel,
Wow! Thank you for your approval and we are pleased to hear that you are satisfied with the audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones to Date!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best pair of headphones that I have ever own. The noise cancellation on these are amazing!! Perfect for traveling, walking the busy streets, or simply listening to in your own home. I have always been a Bose person, but these are better than the Bose 700 in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4Kentertainment, That's really cool! We're thrilled to hear you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features especially the incredible noise canceling and overall sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for your purchase and for the wonderful feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony knocked it out of the park. Amazing sound sound quality. And it's use for the gym is spot on the noise canceling feature helps with all the excess noise. Recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottO, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love this headset!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. So nice to have quiet on the plane, whether trying to sleep or watching favorite movie or reading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karen, we're glad you love your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones and the sound is amazing. The black ones were not in stock- made it do with the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamN,
Many thanks for the 5-star rating! Nice to hear that you like the amazing sound quality and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Glad to the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a customer of the first generation of this product series. I always prefers the over-head earphone as it provides a better sound experiences and noise cancelling quality. The noise cancelling was amazing especially in the airplane which helps me a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
great sound - bad mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft, comfortable, sounds AMAZING. Mic - terrible. could not use for conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
- Pros mentioned:Sound quality
Worth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are quality headphones, 100% worth the money spent. The audio is clear and the noise cancellation works good, too good. Even with how much I spent I didn’t get an ounce of buyers remorse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GiaJ, We are thrilled to know that you like the quality of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
No more crying babies.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put these headphones up to the real test and I used these headphones on the airplanes to drown out all the crying babies and snoring adults and they did an incredible job. I
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonSnow,
Awesome! We're glad to hear we were able to meet your expectations with the amazing sound and noise canceling features of your new headphones. This is definitely a great use on flights and travelling. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise reduction. Easy to use and set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaL, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Definitely buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blows Bose and whatever top headphone companies out the water. The headphones are smart. The headphones adapt to the noise that are loud. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuybring3guys,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the performance and quality of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Geat headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this heat is amazing. also its got great features like noise cancellation that works awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RomanG, Fantastic! You've made an excellent choice! We're thrilled to hear you're pleased with the amazing sound quality and exceptional noise canceling feature of your WH1000XM4. Thank you very much for your purchase and for choosing Sony! - Romeo