Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson love the headphones. One of the best for music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vicky, Fantastic! You've made an excellent choice, and we're thrilled to know that your grandson is enjoying his WH-1000XM4. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, only complaint i have is that if you wear them too long it warms up your ears. A very minor annoyance
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Terj,
Thank you for purchasing our Sony WH1000XM4. It's nice to hear that you are pleased with the noise canceling capability of our XM4. Your feedback about the ear muffs is highly appreciated and will help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. We suggest taking them off immediately and let your ears rest. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony XM-4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. Even better then the Sony-XM5..Only wireless/Bluetooth considered professional studio quality. Sony electronics makes bose look and sound like bose is made out of kids Lego blocks....Hands down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, You've made a great choice! We're pleased to hear you appreciate the excellent sound quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, these have really good noise cancellation it literally canceled out all the noise at my track meet the first time I use it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AronL,
Great! It's nice to hear that you like how our WH1000XM4 canceled unwanted noise letting you enjoy your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great headphones. Multi-device support needs work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these both for working from home and for music. I could not be happier with the noise cancellation for work. Calls sound a bit robotic, but I can really focus. My biggest gripe is the switching between laptop ( Mac ) and phone. Disconnecting from the laptop enables the multi-device pairing option to allow the phone to play music. It is easy to connect back to the laptop. I wish it was a bit more automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoaringZephyr, Thank you so much for the 4-star rating! We are glad to hear that you are happy with the noise-cancelling and overall performance of your new WH-1000XM4 Headphones. We took note of your feedback with the multi-device/multi-point connection as this will help improve our product. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
LOOKS, WORKS AND FUNCTIONS PERFECT.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really a superior quality and build and the sound is excellent, also the noise cancelling is upto the mark. no hesitation in recommending this to anyone thinking about buying it but still undecided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LOGITECHTRACKBALL,
That's very nice to hear! We're glad you like the sound quality and the industry leading noise canceling of the headphones. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!
Regards,
David
They are good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem at all i had the same ones for 4 years and this is for my wife now and she also loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aqeel,
Thank you for trusting the WH-1000XM4 headphones enough to purchase them again!
We are honored to hear that you've used your first pair for four years and that your wife is now enjoying her new set as well.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive heard these were good headphones and now i see why people like them so much. They are comfortable and the quality of the audio is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are thrilled to know that our WH1000XM4 are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing, noice canceling was top tier but was not best for the gym due to distortion during frequent movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier,
Many thanks for the 5-star rating! We're glad to hear you like the superb sound and noise canceling features of your WH1000XM4 headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Wowwwwwwww
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing! It also is a noise cancellation. I wear it to work out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xeenna, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Would buy then again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for frequent flyer. Wonderful Noise-Cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blackstitch,
We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the gym, I completely zone out and vibe to the music
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, JesusE! We're glad you find these headphones in your activities. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These weren't my first headphones, so I know when I say these are better than the others I'm telling the truth. They are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kason,
Nice! Thanks for the feedback and we are thrilled that you are pleased with the performance and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this headphones for my trip Puerto Rico. I have to say I am impressed with the noise cancelation in the plane and also with the sound quality. This pair of headphones came with everything I needed for my travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vieques, Awesome! We are so glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4 headphones! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been watching these for years. At $160 on Black Friday I couldn't resist. They are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenW,
That is an incredible find! Getting the WH-1000XM4 for $160 is a fantastic deal, especially since they remain a gold standard for noise cancellation and sound quality. We are so glad your patience paid off and that you're finding them "awesome" after watching them for so long.
With up to 30 hours of battery life and the ability to fold them into a compact case, they should be the perfect companion for years to come. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise cancelling. Works as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyR, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
They are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They bang. The sound quality is amazing and the app that you use it with, is pretty easy to learn and customize, your style. My only grip is the material its made with, the cushions aren't my favorite. They are comfortable but they feel a bit cheap idk, but i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, thank you so much for the 5-stars rating! We are really pleased to hear you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sound block and clarity are great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can hear parts of the music I didn’t even know were there before. Such clarity. But the best part is the noise cancelling. I struggle with hearing when there is background noise but these guys I can block all that out and hear what I want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copo, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones as a Christmas present for my son. He didn't waste anytime using them with both his IPhone and laptop. The headphones are lighter and have better padding than the headphones he replaced. We are going on day 7 and have not recharged the battery yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wirelessheadphones,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph