Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation headphones I ever used before I’m coming from beats studio 3 and Bose and out those two these Sonys are amazing great build, amazing sound and many great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Good batter and I love the adaptive sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chozn2, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
3 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was top-notch! Unfortunately, these aren't the best for athletes. They didn't stay on my head during my run. I wouldn’t recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricaM,
We appreciate you acknowledging the top-notch sound quality of the WH-1000XM4 headphones! We are sorry to hear they did not provide the necessary stability for your runs, as they are primarily designed for stable use during travel and daily commuting rather than vigorous athletic activity. For activities like running, we recommend considering one of our true wireless earbud models, such as the LinkBuds Fit, which are engineered with secure-fit wing tips and an IPX4 splashproof rating to ensure they stay comfortably and securely in place during movement.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone purchase I ever made The noice cancelation isn't perfect, but it's close. The bass is the smoothest I've ever heard, and I was not very picky, but I will never expect anything but the quality I get from these! Would have spent 500 easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xavier,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. Noise cancellation is great & love the fact it has EQ settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilShowersAppleWatch,
That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Look at my comment before buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is exceptional better than the Bose NC700. I have an iPhone and the pair to two devices at once works so much better than the NC700 as well. Now for call quality they are good but the NC700 does have a leg up on these. However they are still great.
I would recommend this to a friend - Pros mentioned:Sound quality
My favorite headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried different headphones but these are just something else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosM,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top notch headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, Sony nevers dissapoints me whit their headphones, they are pretty good and the sound qualitly is the best, doesnt hurt either wearing glassess
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelMartinez, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing sound, too bad for calls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Comfortable with Amazing sound better then Bose , too good for music lovers. During calls person on other side keep getting echo, mics are not configured correctly, too bad for calls and meeting with this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
We're glad that you like the comfort and sound quality of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Your feedback about the call quality is greatly appreciated. This will certainly help us improve our products.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features on this headset are just amazing. Compared to other high end headsets this is definitely worth the price. So many features and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, PabloV! We're glad that you are impressed with the features of the Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony is always amazing product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is cute, perfect in canceling out any noise. I got this for my 15 yr old and she loves it, she cried when she got for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NanetteC, thanks for choosing and purchasing our product. Hope she enjoys her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Really good headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones no problems at all is a 5 star product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoC!
Thanks so much for the five-star review! It is fantastic to know that your WH-1000XM4 headphones are working perfectly for you.
We really appreciate you choosing Sony!
Best regards,
Estefany
the best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fabulous headphone and beautifully designed with exceptional performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound is excellent.would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sdriddle, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Like everyone says ……. AWESOME !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I ever owned. I was torn between these and the Bose - being an old Bose fan ! I choose the Sonys and I don’t regret it. These are super customizable to your preferences …… like everyone says …….. “AWSOME” !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adub,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
amazing ANC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio isn’t too loud, but the ANC is amazing. I wear them at the gym everyday. One issue is they do slip off when laying down but it’s not the end of the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseH,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the volume and fit is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to turn up the volume of the headset and the connected device. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
To enjoy the best fit and comfort with the headphones, make sure that you are wearing them properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great For Noisy Households
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my partner who lives in a very noisy household and most of the time, she can't hear anything when wearing these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
Very nice! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones. Have a great day!
-David
- Pros mentioned:Sound quality
Great headphones, Some quirks, A bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them love the color and the noise cancelling is soo good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaE,
Awesome! We're glad to hear that you love the noise canceling and color of the headphones. Thank you for choosing Sony!
-David
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph