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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12643 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 348 Showing 6,941-6,960 of 12,643 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy it already, you won’t be disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I got these over the competition. These are amazing. Awesome sound quality compared to other brands. The noise canceling is very nice as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeremy, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These headphones are superb!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are everything you ever dreamed for. I have no qualms about them. Sound quality is excellent. Noise canceling is spot-on. I feel they are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herspirit,

      Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never Leave Home without them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankly these are the best noise cancelling headphones around. They sound great, block out every noise and are perfect for traveling and at home. I never leave home without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spar10,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and clear sound for the sale price. Will purchase more for the holidays.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronda,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony xm4 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. So helpful for studying and they look really cute!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi,

      Perfect! We're thrilled that you like the design and performance of these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are bu far superior to its contenders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VRMcdaniel,

      Thank you for choosing Sony!

      We're excited to hear that you recognize the WH1000XM4 headphones as superior to others. Your appreciation means a lot to us, and it motivates us to continue delivering exceptional products that enhance your listening experience. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    These are end game

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a headphones stickler. I have been through google headphones, android, jay Birds, air pods you name it. These are the only headphones I have truly loved. Nuff said.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuygeek,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and de sound cancellation is just great!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichelleS,
      That's awesome, right!? We are very happy that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality and noise cancelling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headset with super sounding . Sony don't miss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for long flights!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and the noise cancelling on these do wonders Everytime I have to fly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertP,
      Nice! Thanks for purchasing our Sony WH1000XM4. We're thrilled that you are enjoying your flights. Thanks to our XM4's superb noise canceling capability, it blocks all unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    For gym use/ casual as well

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones in place of the Bose quiet comfort ones. I was surprised just how well if not even better they performed. Only issue I had with them was that the touch feature was a little sensitive at times while I was working out. Overall great product though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brandonavila92, Awesome! Glad to hear that you are happy with the overall performance of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones have great sound. The software that comes with them is decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kaeleth,
      Nice! Thanks for the feedback and we're glad that you like the sound quality and the Sony app for the headphone. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very much recommended

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a gift for my wife. She has done nothing but gush over them since, insisting that they are the best she has ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maddux,
      Fabulous! That's very thought of you on getting your wife a new pair of headphones. We greatly appreciate how much she is enjoying the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!!! More than happy, price was very competitive. Very good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorC,
      Nothing makes us happier than hearing about happy customers! Thanks for the awesome feedback. We always strive to deliver the best quality with our products. Nice to hear you like your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphines are topnotch. Noise canceling to the nines. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DragonSlayer,
      That is awesome! Definitely one of the best! We are delighted to hear that you are pleased with the performance of our WH1000XM4, especially its noise canceling capability. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the money. Amazing sound quality and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EsmeraldaD,
      Nice! We're truly happy to hear your satisfaction on the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second one. Both are excellent. I have very BAD hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rivka,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. The noise cancelling works really good but not to the point where you're obviously to your surroundings. With no music on the noise cancelling works good also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scottie,

      Thank you for the 5-star rating! We are glad you like the noise cancelling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headsets

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected. When you purchase Sony product there won’t be disappointment. Excellent quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MauricioS, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US