Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Real Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real Good. They sound like high-end head phones. You put them over your ears and good stuff happens. Me Gusta
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzyEff,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancellation headphones that sound great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are glad that you like the sound quality of your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Music to my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grade sound also when charge long period of great sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnA,
That's great! Hearing your satisfaction brings us joy! We're glad that you like the sound quality and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this, best Headphone ever I use in my life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soyo, Thanks for sharing your feedback. We are thrilled to hear that you love your new Sony wireless noise canceling headphones and they are the best headphones you ever use in your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good sound, annoying headband noise.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the Sony WH-1000XM4 headphones. I used them daily for a week and here's my take: The sound profile is bass heavy, but this can be adjusted and they sound great. The left ear cup makes a physical cracking noise, probably caused by the movement of the ear cup against the headband. This noise is generated by the slighest head movement. They have a touch interface on the right ear cup that works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBoy, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the touch panel sensor function and sound quality especially when adjusted using built-in EQ of the Sony headphones Connect app, we regret to hear about the crackling noises from the unit. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Once your customizations are set up, the headset is perfect! I use these for video/audio editing as well because of the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that these headphones are perfect for your video/sound editing sessions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, I had the Apple Max and switch to Sony because it is a good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anomous,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best on the market.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones for noise cancellation on the market. Period, end of story. The blue is amazing, so glad they came out with this new color.
I would recommend this to a friend - Pros mentioned:Comfort
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best, they feel soft and it kinda take care of your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Protractor, That's great! We're thrilled to hear you like the soft and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
New earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves it! He used it on our trip to Las Vegas and he said the sound was clear. He especially liked the blue color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVforPearlCity,
Great! We're glad that your husband likes the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones. Noise cancellation is phenomenal. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvB,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good for long flights.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for long flights. Noise cancelling excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EugeneC,
That's awesome! We are very happy that you were able to use your WH1000XM4 for your travel and appreciate the noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my Sony headphones, great quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShantiaP, Awesome! We are extremely pleased to hear you are enjoying everything about your WH-1000XM4. Good to know your investment is worth it. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
tgh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound whit my phone and nice APP for use it but I can not use it with my TV easy, so I just return it because it was complicate for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tgh1352,
Thanks for the feedback and we do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Sound quality
My favorite pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones i own. The sound quality is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaribelR, That's awesome! We are glad that your new Sony headphones are the best headphones you own. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very recommended, the sounds is so nice jejejejejeje
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
5 star head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it; works spectacularly. High quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Perfect! We're thrilled that your daughter is having a great time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Pairing problems with Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is I had a set of the same phones that seemed to develop a short, as the voice was cutting in and out. So, I bought this new set of the same phones and with the help of Sony technicians, paired it with my Sony 55" TV. But, now it thinks it has two devices connected, even though I have placed the original set in a box in my basement. So, it bounces from one to the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
We are sorry to hear you are having an issue connecting your Sony headphones with your BRAVIA TV. If you are seeing the list of devices to connect to, the TV is just displaying the name of the devices that had been paired with the TV. It does not necessarily mean that the TV is detecting 2 WH1000XM4 headphones. If you cannot delete the list of paired devices on your BRAVIA, you can just rename the device name of your headphones by connecting them with your smartphone and go to Bluetooth settings -> paired devices -> Edit device name. Once done, pair your headphones with your BRAVIA again. Thank you for your 5-star review despite the issue you are having. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product sounds great and really good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Awesome! We're thrilled to hear you like the great sound quality and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Easy checkout and good service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to ask for some help regarding the multiple headphones you guys had. Was able to get some associates help with the final decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeLoz, thank you for sharing your experience! We are thrilled to hear that you are pleased with your WH1000XM4 and that you received excellent guidance during your purchase. Thank you for choosing Sony. Best regards, -Jenn.