Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling headphones I ever had..highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shiva,
You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Great sound quality but too many mechanical flaws.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced the following issues after one year of owning these: -Sometimes they would not charge at all, even using the included charger. -Static sound + sound cutting out on either side. -Factory reset was not possible - blinking light would not appear after holding down the buttons. -Would not power on sometimes, even if they were fully charged! I've learned my lesson and will not be spending this much on headphones again, knowing that there are quality headphones with longer batter life and fewer flaws for a third of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi noAux, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing issues with the headphones.
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Carl
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They really are noise canceling & are great for working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesR, we're glad you like the noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound, slightly uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. App is really easy to use. They're a little uncomfortable on the top of my head, however so that's why I docked them a star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grizzlybc, thank you so much for the 4 Star review. We are thrilled to hear you are satisfied with the outstanding sound quality of our XM4 and the ease of use of our Sony Headphones Connect app. We are sorry if you feel a little uncomfortable when wearing the unit. These headphones have a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider- this will help give you more personalized comfort.
I understand that this may not fully resolve your issue. If there’s anything we can do to help please, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Price
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and a great color option. Wish the price was better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mena62, thank you so much for the 5 Star rating! We are really thrilled to hear you are happy and satisfied with the superb performance and stylish color of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We will have your feedback about the price noted!
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Almost Perfect Except Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Undeniably great sound. Knocked off a star as with cheaper options I can be able to get the same satisfaction from having an over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRache,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones. Amazing noise cancelling and clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsunny,
We're thrilled that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and the noise cancellation is outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theygotme, Amazing! We're glad that you like the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! The noise canceling in top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi myronh178, Amazing! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphone the best noise-cancelling available to date
I would recommend this to a friendBrand response from SonyListens
Posted .Hi popsmoke, Awesome! We are so happy to hear that you got the WH-1000XM4 with the industry leading Noise cancelling technology! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are the best for the pricing, i bought them on sale. Great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juicestick,
Thank you for your feedback! It’s awesome to hear you got the WH1000XM4 headphones on great price. We're glad that it meets your expectations. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Sony - WH - 10000XM4
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones. They have an awesome built and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benza,
Great! We're glad that you like the build and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Ms.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these for grand daughter who loves them. Clear sound, blocks out other noise, easy to connect, and long time between charge. Would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenS, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
nice hedaphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphone. Noice cancelling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bnaik, Great choice! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I'd recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Noise cancelling better than my Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello juiceboxjadin,
That's good to hear! We are glad you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Headphone Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones with noise cancellation, I’m highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Djimini2,
We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Buy them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound . Just love how imersive they are. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fangster,
Thank you for the 5-star rating and we are glad you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for supporting Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
One of the best “Sony”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and effective to cancel the noisy background when playing game! I love it and really worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Janny, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clear audio and ability to connect to 2 separate devices is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus, Awesome! We're really glad to hear you're happy and satisfied with the amazing sound quality, features, especially the multipoint connection function and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, with great quality sound and with great value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitcher,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph