Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Worth purchasing these headphones. Greatly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viren, Amazing! We're very happy to hear you appreciate the excellent quality of you new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Love all about it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for business travel, blocks noise from airplane, easy to carry, confortable and the white ones combine with everything i wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product my best friend loves them and can’t wait to get a hold of em!
I would recommend this to a friend- Pros mentioned:Sound quality
Best Earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the noise-cancelling feature is the best out there. I love accessing the features from the app.
I would recommend this to a friend Sony upgrade headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took son to Beast Buy and let him try all the headphones. Picked Sony WH1000XM4. Said it was upgrade to the Sony headphones he wore out. Great christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Flamoonburn,
Great! What a nice Christmas present! We're glad that your son chose our WH1000XM4 over other brands and we're happy that he likes it. Thank you for choosing Sony! - Marco
Amazing Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of features the headphones came with is astonishing and seeing how the app works with your ear shape as well as the adaptability was remarkable and an amazing experience highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the app functions (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good head set sound really good fix good looks nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweetie, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good if you know what you’re looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless is meh, and doesnt sound the greatest, in my opinion the bose QC45 are betters sounding over bluetooth. Once plugged in though? Sony’s sound WAY better. The only real gripe i had was that the ear cup was way to shallow and i had to return it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Thank you for taking your time to review our product. While we are glad to hear that you are happy with the wired audio quality of the WH-1000XM4, we are sorry to hear that it did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Sony Bluetooth headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone is amazing everyone was helpful and I got what I want at an unbeatable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, Perfect! We're thrilled that you like the reasonable price and you are enjoying the superb features and excellent sound quality of the headphones. It's also great that you were assisted professionally. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Premium sound..now it's gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted. Someone is enjoying good sound. Must have gotten ripped off at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomp55555, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear about what happened. We hope that you are able to get the headphones back and enjoy its sound quality again.
Regards,
Carl
Incredible Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Associate was So Knowledgable in helping me pick these out and explaining the deatails about them!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Thank you for sharing such an excellent shopping experience! We're so happy that you like everything about these great headphones! Glad to know that you were assisted professionally. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
still learning about the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the comfortability of the headphones and the navy blue color is perfect for me. In terms of noise cancellation, I'm not sure. I was told by the person on the other end that they couldn't hear anything and I was typing at the time. On my end, I could still hear some noise in my background. Does it not block noise in both directions? Still adjusting to the product....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brady, Thank you for choosing Sony! The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled.
Should you need assistance with your new headphones, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Got these to use at the gym since I’m there every day. Only complaint is they sometimes they pause in the middle of the song by themselves. Haven’t read all instructions so maybe it’s something I’m not doing. They are supposed to pause if you take them off and if you set that option, but with the sweat a lot of times they don’t. Other than that I’m happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! You may be experiencing the wearing detection feature of the WH-1000XM4. The built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. In this case, you may turn off the wearing detection using the Sony Headphones Connect app.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=touch%20control
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Touch controls
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancelling but the usability is horrendous. The capacitive touch is awful, I have to hold the power button forever to turn them on and the fact that I have to use an app is incredibly annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the app and control functions of the headphones. Your feedback is greatly appreciated.
The Sony Headphones Connect app is designed to fully utilize the capabilities of the headphones. You can still use the headphones without the Sony app.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
For touch control issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
To turn on the headphones, press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. If the headphones are not working properly, resetting and initializing may help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great headphone for travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones. I used them on my last long distance trip and it help me relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copello11, Thank you for the 4-star rating! We are so happy to hear that you have the WH-1000XM4 for your trip! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Overall good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sturdy design. but it gets very hot. :( My ears get temp very fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coollaptop, We apologize for the inconvenience. How long have you been wearing the headphones? Try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Do yourself a solid and don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the hype. The sound quality is good, but that's about the extent of it. I've had mine for about three months and used them only with Apple products. Connecting to bluetooth takes way too long if it even connects at all, the app is clunky and not intuitive, and the microphone is completely unreliable. I've been using the headphones a lot for work, and sometimes the microphone works, sometimes the sound is muffled, and sometimes it just doesn't work at all. I understand that these aren't the number one headphones for meetings, but I'm literally only expecting the microphone to work, sound quality doesn't have to be perfect. I contacted Best Buy, who told me to contact Sony, who told me to contact Best Buy. Best Buy scheduled an appointment to "have them looked at." I just went to the store for the appointment only to find out that Best Buy had no intention of looking at them and told me that I needed to contact Sony. Sony is going to send me a replacement which at this point I don't want but is my only option. Avoid these (and Best Buy) unless you're looking for a bad time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BurritoBill, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Great customer support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer support to get a replacement for a defective item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kakarot03,
We're glad to hear you had a great experience with our customer support in getting a replacement for your WH-1000XM4 headphones!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Pretty big Dad - how about those earbuds instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a noise sensitive kiddo - and ultimately the kiddo just used the apple ear buds - probably the size and such is too old timey - so 50+ users will love, and those younger will look at it as an antique. They do as advertised - they do seem to make things nicer when you are trying to listen to music and such in a noisy room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BC12,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design and size is greatly appreciated. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great! Exactly what I was looking for! Looking to get a 2nd pair soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raptor475, That's amazing! We're very pleased to hear it works great and that this headphones are exactly what you've been looking for. We're looking forward to your next purchase, thanks for choosing Sony! -Sam