Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! I have used them everyday since i got them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelS, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One day in and i do not regret buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a day and the sound quality is great noise canceling i can barely hear myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothinghere,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Top Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item I like Sony this is the third one for my third son. The two of generation worked perfect until now so I bought the third one. Thank you Sony for this great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anoosy12,
Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Best tech at Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and competitive pricing. I would recommend Best Buy for all your technology needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewJ, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Sony Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset exceeded all expectations for both myself and my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankM, That's amazing! It's wonderful to hear the Sony WH-1000XM4 headphones have truly impressed both you and your wife. Thanks for the fantastic review and for choosing Sony! -Jess
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these all day at work for over a year now and have been amazing the whole time. The only problem I have is that the pass through isn’t very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliDuffy,
Thank you for your feedback and we're glad that you are enjoying your favorite music, thanks to our XM4 superb audio quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app) or you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
I hope this helps and thank you for choosing Sony. - Marco
- Pros mentioned:Sound quality
Bye Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for my QC35. Sound quality and features are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EastK, You've made an excellent choice! We're glad you like the amazing sound quality and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing however I did not get the free YouTube premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KwameN, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Fire headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to wait for a sale and purchase these instead of beats( previous headphones) I’m soo glad I got these. There was a small learning curve with the gestures but they make sense and are fluid. I was going to get these or the apple ones. I have no regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CcOmoind, Your wait was worth it! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter for Christmas. Perfect gift, she is very happy but says sometimes her ears get very warm/hot (not burning) while wearing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
What a nice Christmas gift you got for your daughter and we're glad that she's loving it. Your feedback is highly appreciated and we take this seriously to help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. Immediately take off the headphone and let your ears rest. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
College student
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I luv them for working out and walking around campus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenM, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
- Pros mentioned:Sound quality
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, not the best noise cancellation tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhadijaM, Great! We're glad you like the amazing sound quality of these headphones. If you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has worked well, especially killing the sound of the excessive noise in our neighborhood! Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missionary, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headaches, Multipoint Bluetooth functions poorly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine, except when the Multipoint Bluetooth connection did not function that well, and it gave me a headache when wearing for more than a couple hours. I returned the product because of the headaches. Warning: if you have a smaller head, then this will be fine, otherwise stay away. The Multipoint Bluetooth connection was disappointing for a couple reasons: it switched connections too slowly for my taste, sometimes taking several seconds, and sometimes would not switch at all. The delay or failure would cause me to then have to rewind the podcast or other media I was playing so I could hear what was missed. Also, when multipoint was active, I had extreme microphone delays in Zoom calls. It was so bad that I was derailing the entire meeting and had to either disconnect the second device and reconnect to the call, or just not use multipoint. The sound and build quality was great. The noise cancellation was good, and the other gee-whiz features were good, except the Multipoint Bluetooth connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestUserofProduct, While we're glad to hear you like the great sound, well-built quality, and industry-leading noise canceling feature of the headphones, we regret to know that the unit had to be returned. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We appreciate your feedback about the issues you had with the multipoint connection feature. We suggest installing the latest firmware version of the unit to improve the general performance of the unit.
Should you need any assistance in the future, feel free to contact us. You can reach our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or send your email to socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bass, Battery life, Comfort
Insane comfort and noise cancelling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COMFORT: Perfect 10 WEIGHT: Perfect 10 NOISE CANCEL: 10 AUDIO QUALITY: 8* STYLE: 9 FEATURES: 10 BATTERY: 10 CONSTRUCTION: TBD This is not my first pair of high-end Sony over-the-ear headphones. In fact, it is my 4th...and there is a reason for that. Two of the 4 previous pairs have cracked where the ear cup meets the headband. Once on my EXTRA-BASS headphones and again with my WH-1000XM3 (aka "last year's model") cans. The XM4 are similarly designed but they do feel a bit more sturdy at the joints. [The EXTRA-BASS headphones were definitely made with inferior plastic parts and had a different cup/headband design compared to the XM4 so that is not an apples-to-apples comparison.] But... As noted, comfort and weight are stellar with these headphones. I have worn them all day at the office connected to the laptop listening to music or videos AND connected to the office phone ready for phone calls (more on that later). As a bald guy who sweats, normally the top of my head where the band rubs will start to get a bit sore after 4-5 hours or the actual pressure on the ears will get annoying. I could probably go all 30 hours without complaining about the fit. They are very soft, very light, very comfortable. And, as a bonus, while your ears will sweat if you are wearing them while exercising or in the hot sun, I have found them to breathe better than previous Sony cans. The headphones are feature-filled. I really like the "touch-pad" concept over physical buttons as well as the auto-pause feature when you take them off your head. Connecting to TWO bluetooths (blueteeth?) has been a nice bonus as well. As mentioned, I can pair these with my laptop for music/Zoom/YouTube enjoyment and still have my phone ring through without need to take the headphones off or switch headsets. When using them to Zoom or talk on the phone, people have not complained about my vocal quality so I would assume all is good there. I am a big Google Assistant user so having that functionality in the headset is also nice. The Sony app is robust with tons of customizable settings including some auto-sensing features to make setup and preferences easier. Plus the app has an equalizer, but... ...but I am having difficulty tuning the audio in to my liking compared to my other Sony headphones--specifically my non-noise cancelling XB700s. Don't get me wrong, the XM4 cans have some great sound out of the box but some of the tunes I listened to initially (Pearl Jam and other 80s/90s rock and punk rock) seemed to fall a bit flat out-of-the-box. Tweaking the EQ helped but I still don't think the mid- and hi-range sounds pop as crisply as I am used to. [*This could also be an issue with streaming service compression as my music provider just changed.] Depth (i.e. "bass") however is very controllable and strongly represented in these headphones. What I like about the bass is you can really pull out the strong, rumbling bass in today's alt or club mixes (i.e. Missio or twenty-one Pilots) but also grab tight bass from hip-hop or old school rap. I trust that any "muddiness" I sense (which could be psychological) with mid/hi tones will eventually be resolved with the proper tweaking of the EQ. Noise cancelling in the XM4 is outstanding. I have no idea how all that voodoo magic works but Sony has figured it out. I am insanely impressed by what I *don't* hear. And after all, that is what you buy noise cancelling headphones for: To block out the ambient noise and really enjoy the richness of the audio pumped to your ear. These headphones are strong contenders for "Best of the Year." If I treat them well and don't crack them, they should bring years of satisfying use.
I would recommend this to a friend Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these headphones, especially for traveling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeNgu, Thanks for sharing your love for the WH-1000XM4 headphones. We’re so glad they’re making your travels even better! Thank you for choosing Sony. -Jess
- Pros mentioned:Sound quality
Happy but not as good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is good but noise reduction isn't as good as advertised, especially for the high price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this improves your experience. Thanks for sharing your review and we hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, uncomfortable to use after airpods you need app for it to work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Illia, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features, they have been improving how they built them and don't break that easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great! We're glad that you like the amazing features of the headphones particularly the build quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was good, but not the price of these headphones good. My main issue was fit. I originally bought the Beats headphones then tried these thinking that they were better. I found that they were loose and never really felt secure when they were on. The sound was perhaps slightly clearer, but they were lacking on bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
With the Sony Headphones Connect app, you can use the equalizer function to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support