Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Granddaughters favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them. She actually uses these more often than her Apple AirPods. She said she is going to use only her headphones when we go on vacation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaM, we're glad you granddaughter loves our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for my sister and she is obsessed. All the features and sound output makes this product one of the best on the market for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaN,
You made the right choice! We're glad that your sister is enjoying the sound quality and amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought another one I gave my old one to my brother he like it too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
I love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I had the Aipod Pro Max and they were great but too heavy and uncomfortable for me. These are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaC, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Pretty good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried numerous Headphones…the Sony are pretty good, but they’re not Bose or Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillites1,
We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Good Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They say you can’t ever see two best friends that are also headphones but when I listen to these headphones the harmony of the headphones to my ears means there are two best friends in the industry. I pray you read this in full just to regret it at the end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bardia, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ought these as a great, can’t really give an honest review as they are waiting to be opened form Christmas. Bought at a great price, even at a discount they were pricey so I’m assuming they’ll be great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaliShopper, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Solid option
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] One of the nest pairs of over the eae headphones on the market right now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atlas, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but no better than my Bose Quiet Comfort headphones. I ended up returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raynist,
We regret to hear that you had to return the headphones because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Good sound. Seem durable and the outside noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirtbike, Awesome! We're thrilled you like the excellent sound, exceptional built quality, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Sometimes it’s annoying to sync to device, but it will eventually work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneGuy99,
We're glad that you like the sound quality of the headphones. It's unfortunate that you haven't had an easy time connecting devices. When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. Thanks for choosing Sony!
-Ralph
Must Have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headset to reduce the noise around me, (kids in the background playing, loud neighbors) while studying. It did its job. Excellent noise reduction technology. I would recommend to anyone who wants to block out noise while studying or watching favorite movie, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy2B,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Headphone Reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and support has been positive. Our Best Buy store is there to answer questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Sony “state of the art” headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling good but still allows for external noise to interrupt use of headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, Great! we're pleased to hear that you like the noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
SONY is noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new riding lawnmower and needed ear protection. We were set on the Bose headphones but when talking to the Best Buy expert decided Sony were the brand for us. Work great and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Really good sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality Intuitive controls It has difficulties connecting with multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad that you like the sound quality and controls of the headphones. Make sure to set up the multipoint function of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
~Ralph
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for daughter. She is super excited for this.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JessicaC! We're glad your daughter likes them. Enjoy and thanks for choosing Sony. -Craig
Christmas present
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my son. He absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielH, that's awesome! We're thrilled to hear that your son absolutely loves his Christmas present. The WH-1000XM4 headphones are designed to deliver exceptional sound quality, industry-leading noise cancellation, and a comfortable fit, making them a perfect gift for any music lover. We appreciate your feedback and thanks for choosing Sony! - Romeo
Sore Ears
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones but can cause ear cup pain if you have larger ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobTay77, Glad to hear that you are happy with the noise cancelling feature of your new WH-1000XM4. Please use the slider of the headphones to adjust the length of the headband for a more comfortable fit. Thank you for choosing Sony! -Carl
Stop Procrastinating On When You’re Gonna Buy Them
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] 10/10 If You Keep Window Shopping These Headphones You’ll Never Understand How Amazing It Feels To Own And Have These As EveryDay Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrellC, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl