Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Sounds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good amazing sound but really geared towards an android user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayzeact, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Good noise canceling tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling. One of the better ones that I have used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Glad to hear that you are happy with the noise cancelling and overall performance of your new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Bc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound if its played on 360, other than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
So far so good :)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used then yet for the intended purpose. Planning a trip and wanted to make sure I had noise cancelling on the plane. I used them at home just to connect to my phone and ipad and had no problem connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TonyaJ,
Great! You will surely love this headphone when you use it for your travel. We're glad that for now you are enjoying it with your phone and ipad and having no problem with the connection. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great and I love the headphones. Best Buy accepted my trade in and I was able to get it for a good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones. Easy to use and have excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viii,
Great! Good to know that you like the noise canceling function and had an easy time using the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best headphones in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Comfy, i have a big head and there’s always problems when buying over head headphones. These are perfect. Dont hesitate; theyre worth the hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bishop, Awesome! Good to know that these headphones fit perfectly on your head and you find it very comfortable to wear. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Great all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really does everything you need it to do but to be honest it kind of a little boring. The designs boring, the sound profile is boring, the app is boring
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKC20, Thank you for the feedback on your experience with your Sony WH1000XM4. We're very happy to hear you like the all-around features and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
President
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Daughter LOVES them! Best purchase Ever Its always hard to surprise her because her birthday is after Christmas but, this was truly the best gift of the season Shawna
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnaP, This is a great Birthday gift idea! We're very happy to hear that your daughter lovees her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new model for my daughter, having used the earlier model for 3 years. Really enjoying the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaB, nice! Thanks for choosing and purchasing our product. We hope your daughter is enjoying her new headphones! ~Earl
Lilian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product good brand and good price always
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilianS, Thank you for your positive feedback on the WH-1000XM4 headphones! We're glad to hear that you find them to be an excellent product with a good brand and price. If you have any specific questions or need further assistance with your WH-1000XM4 headphones, feel free to let us know. Thank you for choosing Sony! -Carl
Fantastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC! Though, after one year, there was a high-pitched noise coming from the right ear side. I did use it A LOT and in hot weather, so there is a bit of a sweatiness issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NextLevel, While we're glad you find your Sony WH1000XM4 headphones fantastic, we regret to hear that after a year, you're having a high pitch noise issue on one side. We would like to know more about this issue so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for choosing Sony!
Sincerely,
Sam
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones. It has all the modern features that I can think. The only downside to me is that, it looks a bit bulky once you wear them especially compared to its biggest rival the boss qc 45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, We're glad that you like the features of your new headphones. We're sorry if it looks a bit bulky. We appreciate your feedback and rest assured the design won't affect the headphones performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones loved them! Extraordinary sound quality, connectivity, and battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sakib, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Get it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects well feels good on ears and it makes my ears feel so wiggly diggly
I would recommend this to a friendI love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Great for Studying!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the studying student! I’ve worn these headphones through many stressful times where a deadline was to be met. Really helpful for getting in the zone. I upgraded from the previous model just to get the two device connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farce,
Awesome! We're glad that the headphones suits your needs and expectations. This is a great choice of an upgrade and great to know that you are enjoying the multipoint connection of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Over priced
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but i belive over priced no idea why headphones cost so much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Islandhopper969, thanks for sharing your feedback. We're glad that you like our WH1000XM4. We also appreciate your feedback on the price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sound is weak, but does cancel noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly had higher expectations for this headset after seeing other reviews. Sounds okay not very loud and although the noise cancelling is good i didnt find these headphones all that comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallMeJamie,
We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.
For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. I loved my XM3s but they were misplaced. Tried the XM5s but didn't love the design or sound profile. They didn't get as loud and the case...yeah no.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannieB777, You've made an excellent choice! We're glad you're enjoying the overall features and performance of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam