Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, comfortable headphones, Ideal for long travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spidy, The WH-1000XM4 is indeed perfect for long travel. We're also glad that you like the comfort. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Goated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goated my ears love them music is fire wish noise cancelling was stronger tho and they were a bit smaller
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelF,
Awesome! Thank you so much for your feedback and we're happy that you love the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Pretty upset
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these back in June of 2023. They were amazing. The noise canceling was awesome. The sound was awesome. Just about every feature was great. Then in March, a mere 8 or so months later, they stopped charging. I tried looking up a fix to this issue and it seems that this is a pretty common occurance. Not what I expected out of a $300 pair of headphones. I'm pretty upset as I likely now have to send them in to be repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jluc1130,
While we are happy that you are amazed by the audio quality and noise canceling capability of our XM4, we're sorry to hear that it suddenly stopped charging. This is not the news we want to hear from our customer. Please allow us to help and turn this to a better experience.
Please check these helpful links.
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Mic is not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is not working as expected, it is supposed to cancel out background noise while on call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Dear AbhishekS,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the microphone issues. This is not the experience we aim to provide, and we are committed to improving it for you.
For optimal microphone performance, we recommend keeping your smartphone or mobile device at least 50 cm (19.69 in.) away from the headset. Placing the device too close may result in unwanted noise. If you haven't done so already, please perform a firmware update on your headphones. This update enhances Bluetooth connectivity and improves the quality of hands-free calls. You can find more information at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613.
If the issue persists, please consider the following steps:
1. Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
2. Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP000275
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM4.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Quality!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo good I had to get a pair for myself after purchasing a set for my wife. Sony never disappoints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilioH, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for the 5-star rating and for choosing Sony! -Carl
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite literally the best!! They have so many cool stuff about them and I'd definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, MarthaH! We're glad that you are happy with your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
Average premium built!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Premium design but has issues connecting to multiple device. Every time you have disconnect form device#1 and then connect to device #2. It doesn't switch between device 1 to 2 automaically. I still love my Bose QC series better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arun, while we are glad to hear that you are happy with the premium design of your WH1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations when it comes to the multi-point connection feature. Please check our related article and help guide links on how to use the multipoint connection feature of the WH-1000XM4.
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752784.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Regards,
Carl
Not worth the money in upgrades over the 1000XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these as a replacement for the WH-1000X3. (Thank you geek squad protection plan!) Not much difference in sound quality, extra bluetooth pairing to second device is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
We're glad that you like the multipoint function of the headphones. Your feedback about the sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs.
We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Hands free lifestyle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always struggling to find a headset that for my life style. Till I found this one and now Im wondering where has this been!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganE, You've made an excellent choice! We're very happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Would buy again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my dog eat mine and I needed a new one. Will buy again I guess.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Schuck,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We regret to hear about what happened to the headset. We hope you'll have a better experience with your new WH1000XM4. headphones. Thank you for choosing Sony!
-Ralph
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a Black Friday deal but the newer version, the WH-1000XM5, have recent come on the market and that has lowered the price of the XM4's. They are still a top tier noise cancelling headphone. Until the XM5's came out, they were considered by many the best on the market. At the new cheaper price you can not beat the XM4's for quality and function. I love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyN, Thank you for giving the WH-1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
You will be blown away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you'll ever buy. It can connect to two devices at the same time so I can connect my iPad and iPhone at the same time which is really convenient. Buy these over anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Great! We're glad that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones with long battery life and excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego01,
Great! We're thrilled that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
GREAT!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from XM3s. The bass isnt as hard hitting as the CM3s but the soundstage is better. Co-sign on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abstrakt,
Thank you so much for the 5-star rating! We're glad you like your WH1000XM4 headphones. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Connects Two Devices Simultaneously
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It can connect to two devices simultaneously, which is the best thing about XM4. If I am listening music on my PC and suddenly my phone rings, I can pick up my call and it will automatically switch to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojito, That's great! Good to hear that you are happy with your purchase. Yes! WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
New favorite pair of wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Purchased for long trips. Easy to use touch interface and setup, even without the app, which I understand that gives you access to additional features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITDept, Thank you for the 5-star rating! We're glad you love the ease of use and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great audio, so so microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, best headphones I’ve ever had in that regard and no problems ever. Unfortunately, the microphone array leaves quite a bit to be desired. Constantly cuts out and everyone tells me the volume fluctuates constantly and with extreme variation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AWIW,
Thanks for the feedback and we do apologize for the inconvenience. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00240553?cpint=spt-mdr_triage_00204483_microphone
Hope this helps!
David
Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume could go a bit higher, but sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Listener,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the volume function is greatly appreciated. Thanks for choosing Sony!
~Ralph
Quality equal and greater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same features as the previous MX3’s. The multi device support was a mischievous needed upgrade. Easy buy. Got it of best buy on pre order. Arrived on 19th August. Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abiram, we're glad that you like the upgraded Multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever purchased. I had the apple air pod max and they were great but too heavy and hard to workout in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadP,
Great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David