Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Get the extended warranty (very fragile)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son he absolutely loves them. As a mom not so much because when he has them on the only way to get his attention is throwing something at him or stand right in front of him. The reason I gave them a 3 not a 5 is that they are fragile after only 5 months of purchasing them they broke. After reading found out its a very common issue. I didnt purchase the extended warranty (an additional 70 bucks) so now I need to have to pay to get them repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello EsmeraldaW,
While we're happy that your son loves his Sony WH1000XM4, we regret to hear that it broke after 5 months of usage. This is not usually the case with our headphone. Please allow us to help.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Weird noise problems
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome overall but this one that I got for some reason was making a very annoying noise when in noise cancelling mode and it developed to the normal mode too. It gave me headaches so I returned it for a new one and that problem is long gone and I'm really happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied,
We're glad you were able to get a replacement and enjoy the amazing features of the headphones. We hope you'll continue to have a better experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for listening music but disappointed in call quality. I got complaints that in office call please speak loudly, your voice is not coming properly. I did not want to return but I returned. I got Bose 700 for active noise canceling the best among all noise canceling headphones.
No, I would not recommend this to a friendSony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luv them very much, i hope to have them for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MyronB! We're truly happy our WH-1000XM4 perfectly matches your expectations and you love everything about these headphones. Their build quality is excellent and with proper maintenance, these headphones can last for a long time. Here are some tips on how to keep your Headphones in mint condition, and extend the life of your Headphones.
Tip 1. To avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat, hair oil or other body oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. Avoid using any sharp or potentially damaging materials or tools.
Tip 2. If the Headphones is particularly dirty, soak a cloth in diluted mild detergent, then wring it before wiping the surface of the Headphones. Note: Do not use solvents such as thinner, benzene, or alcohol when cleaning the earpads.
Tip 3. Always store your headphones in a case or protective bag when not in use.
Thank you so much for your purchase and for giving the product a perfect rating!
-Jess
fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wife loves them (all that matters to me is she happy)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirhc,
Great! We're thrilled that your wife is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Great Headphones, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great pair of headphones, but the only reason I had to return them is they’re not water proof/resistant and not ip certified. The mane reason I got them is for gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWh1000XM4,
We appreciate your review of the headphones. It's unfortunate that you had to return them because it lacks waterproof capability. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Sony WH-100XM4 Wireless Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for my daughter for Christmas, and she loves the sound, and the comfort of wearing these head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMCW, This is an amazing Christmas gift idea! We're very glad to hear your daughter loves the sound quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant hear a thing except my own self hatred in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shawn,
Great! Thanks for the feedback and we are delighted that you are pleased with the noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
My perfect headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfectly ok, color is beautiful and also looks very classy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoga,
Amazing! We're thrilled that you like the color and design of the headphones. Thank you for choosing Sony!
-Ralph
MWW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that helped us was so kind and caring. Had to renew my card, was very quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mwhite, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for sharing with us your wonderful experience! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones hands down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the mark 2 to these and couldn't be happier. The ambient sound is perfect for working on projects around the office while still being able to hear people around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gear, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Ok noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These where nice but didn’t really cancel enough noise out. Surprisingly my AirPod pro 2nd gen has better noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, We are sorry to hear about your experience. Please take note that the noise canceling function of these headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure to adjust the headset into a comfortable position and check that the Adaptive Sound Control is turned off on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Despite your concern, we are glad that you still like your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Great as always
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony delivers but ensure to take good care of it. Ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SwaggyT, we're glad you like your purchase. Enjoy your new headphones! Thanks for choosing Sony. ~Earl
Good headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a lot better then expected great gift for someone who loves music. My one complaint is that they can't connect to a PS5 wirelessly other then that super satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, We value your feedback regarding the compatibility of this unit to the PS5. In order to listen to music over Bluetooth technology, both Bluetooth devices must support Advanced Audio Distribution Profile (A2DP) Bluetooth profiles. Your Bluetooth headphones support the A2DP Bluetooth profile, but the PlayStation only supports HSP and HFP Bluetooth profiles. Check your device manual for model-specific information. For further information about compatible Gaming Headphones, visit the PlayStation website or contact PlayStation support.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony. Jay
Boyfriend Approved!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my boyfriend and he loves them, no complaints! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello serree,
That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
Sony XM400
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. Can’t imagine using anything else as of right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredoD,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good Good Good Good Good Good Good Good good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoF,
Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco
Great headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset overall. I have had some issues, its turned off a couple times during use. I do like the quick pairing back and forth when connected to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris,
Thanks for the feedback. Make sure that the rechargeable battery of the headset is sufficiently charged. If not, charge the headset. More troubleshooting guide on the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Best feature is the controls. Super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Ryan!
Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl