Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good headset for anyone. the ear covers are soft and its easy to store away and soft is exquisite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrzegorzS, we're glad you are enjoy wearing our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Cool headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect. I’ve had these before and waited for a sale worth the wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ,
Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a notification bu phone that my product was available for pick up...i let them know i was there...and the brought it to my car in less than 10 minutes...so cool.
I would recommend this to a friendAutomatic pause and shut off stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality of the device is fine. I recently noticed, however, that the battery would be drained because it would not automatically turn off when I took the headphones off. Sony support was not helpful. I'd return this product if the issue did not arise immediately after the date where I can return them to Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALEX,
Thank you for considering Sony products.
We're glad to hear that you're enjoying the sound and quality of your WH-1000XM4 headphones. We're very sorry to hear about the battery draining issue and for any frustration you've experienced with our support. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Good pduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sd d d d d d d d d d d d d. D d d d d d d d
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rater123,
Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco
Travel Friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had the latest version. I returned it because it felt delicate. When this previous generation went on Black Friday sale, I decided to try it. Sound is almost the same as the latest mod, and on top of that, It felt durable. It’s also better for traveling. It folds in a smaller form. I decided to keep it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift and they said they worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Amazing staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is so amazing and helpful! Store always clean! Lovvveee these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AviganehtG,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear you had a great experience with our customer service and loved the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneV, we're glad you like the ease of use and comfort of our product! Thanks of choosing Sony. ~Earl
Good investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my wife! Check it out well worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Good headset, bad mic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset quality is good and comfortable, but mic kinda sucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quandale,
Thank you for the purchase! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Great hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally happy with these headphones. Frequency response is great. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dobes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony has really made a comeback
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in 6 years! They last forever and are my fav! I switched from Bose when my bro bought me a pair fir Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsRebekahStar,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely has noise canceling, but it isn’t as loud as I thought it was going to be. I Still like them, plus they’re comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YancyL, Thanks for the feedback. We're glad that you like the noise cancelling and comfort that the WH1000XM4 offers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Kindly check the link below. It contains steps you can follow to improve the sound quality of your headphones https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Thanks for choosing Sony! -Craig
Best headphones at the BestBuy price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones at the BestBuy price. I could have bought the headphones from Costco or Amazon, but the price and delivery time was better from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runmuzac1, That's awesome! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy the this music quality and the quality in general of this headphones highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erickargueta, we're glad you are happy with your SONY unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased many wireless headphones (in-ear/cover-ear). And I haven't found a company/pair that compares to this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHop,
Amazing! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Another great pair of headphones by Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give it five stars because I can still hear the world around me. The Bose and the Apple headphones are better at isolating sound. However, I must say they feel the most “easy” to live with because they just feel like they won’t brake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos, We're very grateful for this positive feedback! We're glad to hear you like the robust design of your new Sony WH1000XM4. If you feel like the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Easy to Use and Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and connect to Bluetooth on iPhone,l and computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
value not quite there for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not that bad, but overall its overpriced. feels like any other headset. for the marginal new technology probably better to buy a VR headset for cheaper. Didn't quite feel the cost benefit satisfaction I was looking for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brennan, We are sorry to hear that the headphones did not meet your expectations. We value your feedback this will help us in improving our products. Thank you for choosing Sony. -Carl