Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Double your connection!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off the blue is gorgeous and not too crazy bright like some other headphones. Getting 2 devices on the same headphones is so helpful with WFM life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jellyman029, Awesome choice! Glad to hear that you are happy with your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Carl
Luxury coating won't last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about these except the matte like coating on them that will immediately begin to scratch off and look less than luxurious.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikM,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best option for the price. A dream for a college student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Beta,
Nice! Thank you for your purchase and we're glad that you are satisfied with the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
Love These Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and are easy to connect to your bluetooth device. I have mine connected to my tv and have been very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bvargas11, Perfect! We're glad that you like the sound quality and ease of pairing. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well, but the fit is not the best. I have a small head and they tend to slide around. The range is great though, I can set my phone down and walk anywhere in the house and within reason anywhere outside the house and they do not break connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JrwilliamsTX,
Good to know that you like the Bluetooth range of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
Good headset
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter during the height of the pandemic. She loves them and I would have to replace them if anything happened to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JByrd, Glad to hear that your daughter is loving her new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I just wished the noise cancelling was better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiomarI, We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Peace and quiet
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Noise reduction is amazing. Completely blocks out the neighbors dogs and screaming kids. Thank you for the peace!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copper,
Perfect! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for my daughters birthday she enjoyed so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl
ANC Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, but the ANC could be a little more effective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesC, Thank you for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like the headphones. We also appreciate your feedback regarding ANC. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
Great Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Purchase for my kids Christmas gift. She loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camron, Fabulous! Thank you for your positive feedback! We're delighted to hear that the WH-1000XM4 headphones made a great Christmas gift and that your child loves them. Enjoy the holiday season, and thanks for choosing Sony! - Romeo
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone that I ever use in 2023 I would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, We are thrilled to hear that your new Sony WH1000XM4 are the best headphones that you ever used. You chose the best brand. Thank you for trusting Sony! Vincent
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headset works great !!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Killa,
Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco
Good for travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the headphones because I had a lot of traveling coming up, and these were very helpful on both planes and cars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hngu, We are glad that you are enjoying your newest noise canceling headphones. This is perfect for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and can the random abuse from my toddlers sitting on them :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TM850PC, Thank you for the 5-star rating! Glad to hear you like the excellent built quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Almost so amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It is amazing for listening to music, but fukc, it is awful when using it as headphones with phone calls, discord, zoom, or anything else. The microphone pics up EVERYTHING and the noise cancelling changes randomly when doing stuff, which is really annoying and I can't figure out how to turn it off. Also, touchpad instead of tactile buttons is waaay more annoying that I thought. I'm past the return date, but I'm still going to get the Bose or anything else that doesn't auto-disconnect when I adjust the ear-piece.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the mic quality, noise canceling function, and touch controls.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Regarding the noise canceling function, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
The steps on this link may help you when using touch controls of the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection). By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Its good but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great instead of Ambient noise canceling disturbing in between calls. Also the 2 device pairing is not great always causes me troubles. Usually i am on my laptop and if i get a call on my phone it wont switch also if it does switch it wont come back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razajaved,
We appreciate your review of the headphones. It's unfortunate that you're not having a complete experience because of the call quality and multipoint function. Make sure to set up the multipoint function [Connect to 2 devices simultaneously] on the Sony Headphones Connect app:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance.
Thanks for sharing your review and for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product needs a little work with the mics but really good headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielW, we're glad you like our product. We appreciate your feedback regarding the microphone of your Sony unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so good if i had more money i would buy more for my siblings as a birthday present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
REALLY GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones the best headphones I have bought would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fishy,
We really appreciate you for taking the time to leave us a 5-star review! Your patronage and satisfaction are what drives us to do what we love and provide you with quality products. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris