Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Nice headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Works as intended. ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, wow! We're glad you are enjoying your product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
my headphone purchase was made easy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent recommendation is perfect and my head phone is working to my satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuOgbonna, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assume it's decent, never opened I'm a ps5 user wrong system.
I would recommend this to a friendGood Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. They're really good but there was 2 major problem I had with them. I have big ears so it wasn't comfortable wearing for a long time and I don't like how heavy it is. Other than those problems they're extremely good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Car06, We're sorry to hear that you're not comfortable wearing the WH-1000XM4 headphones. In this case, adjust the headset into a comfortable position. Also, you may need to limit your headphone usage or try different designs and shapes to find one that fits comfortably.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
Xmas gift didn’t expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an awesome gift for my best friend in the whole world
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 818mijo,
Wow! That's a nice Christmas present! Thank you for purchasing our WH1000XM4. Surely, your best friend will love this one. Enjoy and Thanks for choosing Sony! - Marco
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order for instore pick up was very easy and fast. Product is exceptionl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldT,
Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
I love my Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones I have ever brought. The quality and sounds are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GregR,
Thank you for choosing Sony!
It makes us very happy to hear that you consider the WH-1000XM4 headphones the best you've ever owned.
We noticed the 2-star rating and would like to help resolve any issues that may have influenced it. For more direct assistance, we recommend contacting our support team directly. They can provide troubleshooting steps and work with you to make your experience a 5-star one.
Please feel free to reach out to them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
GREAT!!! AWESOME HEADPHONE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME! I was using airpods and these changed my life now :) won’t be turning back
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricaO, Thanks for sharing your feedback. We are glad that your new Sony wireless noise canceling headphones changed your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Consistently Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product, and with the auto pause feature when taking the headset off your head, it's things like that which make a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fantastic, Thank you for the awesome review! We're thrilled to hear you are enjoying the features, especially the wearing detection automatic music playback pause and resume function, and incredible sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Great over the ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade over the original. Charging is easier and faster, though the light doesn't turn off when its done charging. Everything else is great about it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlsantiago02,
Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Excellent!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent Service! 100% Recomended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Miguel,
That's perfect! We are truly happy knowing that you are pleased with your WH1000XM4 and with the service you received. Thanks for the recommendation and for choosing Sony! - Marco
Is perfect for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent for my daughter she is very happy I'm recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioRamires, thanks for choosing and purchasing our product. We're glad you daughter is happy with the headset. ~Earl
Good quality! Highly recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! I enjoy using it. Easy to to connect to other devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tracy,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The multi-device support is my only problem with this product. As an iPhone user, I did not expect seamless connectivity but I expected better. Manually selecting the headphones to connect to is an easy solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcr,
We're sorry to learn the multipoint function on your WH-1000XM4 headphones doesn't work properly with an iPhone and another device. Follow these steps if you don't hear sound from the second device:
When you connect with 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
Refer to this article for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Top Notch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommendable. I love its multifunctionality. It’s more than an ordinary headphone, it’s a companion that can adjust to your surroundings and how you feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestchi3,
Awesome! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Purchased as a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift……..96:96::6@.@6.@6.@)my)&.&).)@.)@.&).&(.)@.)@.).6@.)@.@).@).86.&).)&.&(.&(kg(&.&(.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnieB, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Gas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy these, you need them because they are so good !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marek,
Wow! Thanks for your recommendation and we are very happy that you are pleased with the overall quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Really wanted to love these ...but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this because of the price. The sound quality was good, but was very disappointed in the ANC. My Bose QC2 still does a better job on this regard. Ended up returning these cans.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DreinTX, while we are glad that you like the sound quality we regret that the ANC did not meet your expectations which leads to returning the unit. ANC can be adjusted using the Headphones || Connect App.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
good stuff
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but a little sweat after a wile of usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoV, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
Best Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best headphones I have ever owned. They, or my phone, have a safety feature on them. I am unable to use them while mowing. Great feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestEverHeadphones,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph