Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Wind Noise In Right Ear Cup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and on day one I noticed an issue. The Ambient Sound Control is causing a wind-like sound in the right ear cup. When I turn it off in the setting the noise stops but automatically turns back on because of Adaptive Sound Control if your action changes. The ANC isn’t as good as the AirPods Max but I returned them because of the condensation in the ear cups. I was hoping these would be a keeper because of all the hype I saw and read about them online but sadly in my opinion they didn’t live up to the hype so I’m returning them.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this. I bought it for school purposes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnMarie,
Perfect! We are happy that your kids love their Sony WH1000XM4. They can focus to their studies without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please check our Sony Headphones Connect app which will let them fine-tune their music to their likings! Thank you for choosing Sony! - Marco
VERY GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PabloDiablo,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and we're glad that you are pleased with our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great production I’m buy again my daughter very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pachano1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets the expectation, value for money we can rely on the brend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nando, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Requires geek to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in comfort, quality of sound and set up issues. Could not get sound from new smart TV to pair with them and they would only work when wired to my iPad. Ear pads were fine but head band hurt after awhile. Granted, 95% of problems probably could have been corrected if I paid over $200 to contract with Geek Squad to fix, but I sincerely have a problem with the new “smart” technology requiring the services if trained technicians to set them up, especially when manufacturers brag about how easy set up is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PegM, we're sorry to hear that you have an issue with the comfort, sound quality, setup of our industry-leading noise canceling headphones. For sound quality issues, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may slide to adjust the length of the headband to achieve more comfort. This unit requires the A2DP Bluetooth profile for Bluetooth audio. Please make sure that your device supports the said profile.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price strategy. Lower priced than amazon on prime day. Proud to be a bestbuy customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kanuchi13, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Get XB-900H instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find 1000XM4 very comfortable and exchange them for XB-900h. For my taste 900H has the same sound quality and fit my ears much more comfortable and they are twice cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay,
We regret to hear that you had to return the WH1000XM4 headphones because they didn't live up to your needs. The WH1000M4 does feature an adjustable headband for optimum fit and comfort. Using the Sony Headphones Connect app, you can also adjust the equalizer function to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve your products.
Thanks for sharing your review and we hope you enjoy the Sony WH-XB900N.
-Ralph
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my daughter and she loves them. This was a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyeshaW, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Flimsy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headphones until they aren't. I took really great care of mine, but almpst 2 years in and the right swivel broke. It won't sit flush anymore, which forces me to buy q new pair or something else. I did some searching around and apparently it's a common issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladyb,
Thank you for reaching out to us with your concern. We're sorry to hear that you have an issue with the headband hinge of your WH-1000XM4. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We value your feedback and aim to restore your trust in Sony.
Regards,
Jess
Amazing product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth your money!! Love this! I can’t go back to the other headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ku23, We are happy that you love your Sony wireless noise canceling headphones worked well during your 16-hr flight. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic! Im very happy with this purchase ☺️!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Klipsch1968, we're glad you are happy with your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Its cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good!!!!——•————————-•–———•——-——-———-•———-–•-———•
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosB, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Craig
Great head phones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought (3) because they were so great. They ended up being gifts for my parents-in-law.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyDao, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely more brown than "silver," but still a good buy at a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anya, Thank you for the 5-star rating! We're glad to hear you feel that the WH-1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with a very nice carrying case and it’s extremely thin. Great to carry around, doesnt take up much space
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mariopartygamer,
Thank you for your purchase and for your feedback. We are truly delighted to hear that you are happy with your new WH1000XM4 especially with the carrying case. Thanks for choosing Sony! - Marco
Great headphones, maybe buy the extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones Jan 2021, they worked flawlessly until about April 2023. Apparently the ANC mic's inside the earcups can malfunction (some people say that earwax gets in them) mine did not have anything on them when I took it apart. The only problem is that when these malfunction, there is a super loud noise emitted from the speakers which kinda hurts if the headphones happen to be on your head. Only fix is to send into Sony for a fix. Bummer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danman, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. We'd like to check your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Sounds for son
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas and he’s never without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service provided by the agent to took care of my needs in order for me to make a good decision to buy the Sony headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellentservice, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Fantastic sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a replacement for 3s. These are great on phone calls and an upgrade to the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reed74, Thank you for upgrading to your new Sony WH1000XM4. We're glad you like the crystal clear audio quality on phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam