Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Grear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was one of the best buys ive done so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UltraInstincSayianGhost, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than beats by Dr Dre.Get them while they are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpaceVillian,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product once again! Still have my xm3 that my wife now has so was an easy upgrade for me with this one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wills04, Great! We are so glad to hear that you are happy with your headphone upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
sony is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to pair with tv going to pair with iPhone good sound easy to use and understand works well with sony tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buckeye,
Perfect! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a must have if you love listening to music. 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielN, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love these headphones! if you’re thinking about getting them just do it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hoesayyy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and extras you get in the package for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoL,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Didn't last long enough.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great while they worked. Comfortable, great custamizable sound. Shortly after the 2 year warranty ended (extra year from BB), the noise cancelling no longer works. Sounds like an ocean in the left ear. They still work if I use Ambient sound off, but I really liked the noise cancelling feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MovieNerd,
Thank you for the review! We're glad to hear that you like the comfortable design and sound of the headphones. It is unfortunate to hear that the noise canceling of your headphones does not work anymore. Please allow us to help you and turn this into a better experience. We highly recommend resetting the headphones to factory default settings. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If factory reset does not work, update the software of your headphones using Sony Headphones Connect. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Would purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent! Well worth the cost. They are a little large for my head and fall off occasionally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeffner, Great! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Speechless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Words To Explain How Great They Are. Get yourself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckyCharms, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Christmas gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great gift for a college student, especially when they have to take classes everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariuxiC,
What a nice Christmas present! Thank you for your purchase and for your feedback. We're glad that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
I found Bose 700 better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found them average. Bluetooth connectivity with multiple device take at least 10 sec to switch between the devices. Sound is pretty good but I think Bose 700 is much crisp.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gr8 til they were stolen. Otherwise good pair………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacA,
Thank you for the review and that is unfortunate to hear. We're glad to hear that you like the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Better Choice for Volumn control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works well with television adapter. Our family utilizes these when several are watching TV and volume preferences differ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyB, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH1000XM4 along with your TV! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Fggghh
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Ggyuun boouffidjfififufuficuxufugigicugigujcivgivi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iiggivihiv,
Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SONY HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Its stip when I answered the phone and after I finished it's play the music back. I highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAMSUNGTV,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Delivery is good speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful looking headphone. Arrived in god speed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeL,
Thank you for the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
it's amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a great job. I would give XM4 all 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yiheng,
Thank you for your purchase. We're glad that you are pleased with the over-all quality of your new Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating and for choosing Sony! - Marco
Great device horrible app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy setup but difficult trying to figure out how to update the device. You would think that a big company such as this would have a better laid out app that goes with this device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella,
Thank you for the review! This video tutorial discusses the update process for the WH-1000XM4 headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00261011
Hope this helps!
David
sony is better than bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.campared to 1000xm5 not bad at all. i would recommend this if $400 is too much for mx5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay