Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Sony xm5 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, the 8 microphones are a game changer and the battery is simply incredible. Amazing upgrade from the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsmaelM,
Great! We're glad that you like the comfort, built-in mics, and battery function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best over ear headphones you will ever own, sound quality is amazing, noise cancelling is on a whole other level, and battery life is amazing too. It's a near perfect pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Havent bought any headphones since
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whether if its this version or a previous (they look the same) but it dawned on me that several years later they are still sounding as good, clean, and intact as the day ive bought em. Def worth the buy. Ive been using the same pair and im sure its been well over 3 years now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSLNATI,
That's very nice to hear! Thank you for the purchase and we're happy that you like the sound quality of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Love these headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the noise cancelling feature is great! Work just as well as some higher priced brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneH, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I had to buy two pairs because of a water related accident the first time and both times the headphones worked great (obviously before they went into a bag with an unsecured water bottle) The damaged pair I actually still use and keep with my computer, as the headphone jack still works even if the wireless part doesn't. The noise canceling is great, and the sound quality is even better. I prefer these over the more recent model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Palbrew,
That's awesome! We're glad to hear that you love the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. Sound quality is great, noise cancellation is good, incredibly customizable. The only reason it’s not 5 stars is I feel it can be a little bulky if you have a smaller head.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Katya!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s wonderful to know that you are happy with the great sound quality, effective noise cancellation, and the high level of customization. We designed these headphones to provide a premium and personalized listening experience, and it is rewarding to know we've succeeded.
We also understand your comment about the fit feeling a bit bulky if you have a smaller head. We apologize for any discomfort this has caused. We designed the headband and earcups to provide a secure and comfortable fit for a wide range of head sizes, and we appreciate your honest feedback. We will be sure to share this with our product development team as we are always looking for ways to improve the comfort and fit of our products.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones in the WORLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how much I write here, it isn't enough to describe how beautiful these headphones are. If you are ever looking for a synonym of the word 'Perfect', feel free to use Sony WH-1000XM4. The Sony Headphones App is amazing and versatile. You can customize your music in plenty of ways which makes you the master of your own music. Lastly, I never realized how crap the headphones in the Aeroplane are until I used my Sony XM4. Wow, the flight attachment is extremely useful if you are travelling across continents and want to cancel all the noise in flight and get a calm and cozy experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RockyKarthik, Thank you for your awesome review! We are so glad to hear that you found the perfect headphones for you! Intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best Headphones ever. Blow away Beats and sound better than Bose (my opinion). I use them when I cut grass and cannot hear mower at all. Bass is great and highs are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, You've made an excellent choice! Thank you for giving the product a perfect rating. We're glad to hear you're enjoying the excellent noise cancelation and overall sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
100% Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, extremely comfortable, very easy to set up, and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TereseM, It's nice to hear that you appreciate all the great things with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive put these through the ringer!!!. Workingout. Skateboarding, intense sweat build up form the ear cuffs, dropped them multiple times from 5ft and above. Kicked them while falling, full blast most the time ive been yousing these for 2 years still sound new! So good ive been looking into linkbuds s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaba, Thanks for the 5-star rating! We're glad you impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great sound, okay comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to just one song with this headset I completely get the hype around it. The sound quality is better than that of any headphones I’ve ever used, most noticeably in the mid-range. I really like the swipe commands and the auto-pause. My only complaints are with the band of the headphones. After about an hour or so my head starts to hurt from the pressure of the band. This doesn’t seem to be an issue for many other people so maybe I have to adjust the length of the sides, but it isn’t comfortable at all past the 2-hour mark. Still though, I think the sound quality mostly makes up for that, so I’d rate this 4 stars overall.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Best headphones ever!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They’re lightweight and have a great sound to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GenGen,
Nice! Thank you for your feedback and we're happy that you like the lightweight design and awesome sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
BUY BUY BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity is amazing and sound quality outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holly, Congratulations! We're happy to learn that you're satisfied with the amazing sound quality and superb Bluetooth connectivity of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Volume
review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well, great sound quality. Volume is a bit lower than expected and doesnt do well with sweat or liquids so isnt the best set of headphones for going to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyV, We appreciate your feedback. Please make sure to turn up the volume of both the headphones and the connected device. Take note that our WH1000XM4 headphones are not waterproof nor sweatproof. You may also check out the Precautions for this headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality, Weight
A class
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.V good sound quality. And light wait . Charging quality good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmarjitS,
Thanks for the 5 star rating and we are delighted to hear that you are enjoying the awesome sound quality and lightweight design of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
PERFECT FOR PLANES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never wrote a review before but these are crazy good. I was on a flight from Vegas to Portland and there was this crazy lady who was getting mad at a family. Apparently, she was screaming and complaining the whole time. BUT I only knew after when we were de-boarding because people were filming her getting off the plane and I was listening to music <3
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice goose! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound; limits outside noise and fits well on my head
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome! We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
AWESOME HEADPHONES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great design. perfect fit, best headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HollisM, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
These headphones are truly excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As I said in the title these headphones really get the job done. In addition to these headphones I have a pair of AirPods Pro. The noise cancellation on these headphones is far superior! I love the quick ambient noise feature by putting your hand over the earcup, it’s great for needing to hear the outside world fast. My ONLY complaint (so far) is that over a long period of time the top of the headband starts to hurt a little. Other than that small annoyance, these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Layne,
We're glad that you are enjoying the ambient sound and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphone, they are comfy and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManvirD,
Nice! We're very happy that you like the sound quality and comfortability of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco