Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10101562
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing sound and the best noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst part about this headset is the 20 hours of play time versus its brother that has 50 hours but the sound quality is vastly different. The sound quality on these are amaze balls beyond dre beats. Sad fact is that I have been bed ridden and had lots of time to spend in the hospital. These headphones made those nights bearable with the noise canceling feature like no other and I was able to hear what I wanted to hear from my movies or music. The sound is pure ear candy. I am cheap and purchased these during the last Octoberfest from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrAL, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We also appreciate your feedback about the battery life. Thanks for sharing your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
4 years ago...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones back in 2020, needless to say I think they're still some of the best headphones on the market. The sound quality is amazing. I tave my headphones everywhere. They are so durable
I would recommend this to a friendBrand response from SonyListens
Posted .That's indeed amazing, LucasG! We're glad you are impressed with the quality of the headphones. Also, we hope you'll find to check out the newer version of this headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony WH1000XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone. Got it on sale. Good sound and connects very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user179960,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
good quality NC headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good quality but the top of them still hurt my head from time to time despite the cushion. but the ear parts are very comfortable and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisD, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Recommend for students
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nose canceling feature is amazing, super comfortable and easy to navigate app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user542, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great look, great feel on your ear! Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user890020,
Awesome! That's nice to hear that you appreciate the sound quality, design and comfort of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Perfect headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much I have tried many other headphones and they’ve never worked out for me until I decided to try these out and these were my favorite they’re so comfortable and I recommended them to every single one of my friends and they’ve gotten them to, and they said positive things about it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pizzalover1234, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Not Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable, I'm very unhappy with this product,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DukensleyB,
We regret to hear that you are not satisfied with the WH1000XM4. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones, very comfortable and provide superb listening experience at home, traveling or in a noisy office.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Hedo,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uli17rayados, Excellent! We're very pleased to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes this was nice super good love the sound super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user802866, We're glad that you are impressed with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Sony head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy to use,very comfortable. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kbeard, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and easy to use, good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user824037, Thank you for the positive review! We're glad you like the comfortable fit, ease of use, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life
A happy family full of Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my sister's bday and she loved them! I have slowly been buying them for each of my family members over time and they all have loved these headphones. I myself have a pair that I use almost everyday and they're still going strong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaR,
You made the right choice! We're glad that you and your family are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Great noisecancelling headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on so many great recommendations from family and friends and am glad I did! I am currently in grad school and purchased these mainly for use while note-taking/doing coursework. However, they definitely get their use beyond that! Really great battery life as well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
SIMPLY AMAZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had in a very long time. The noise cancelling on these headphones are amazing, and the sound is so nice and crisp. The build quality is the best. Couldn’t be happier with my purchase at Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Noise-Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-cancellation and very comfortable. My son absolutely loves them. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomofBoys, Awesome! Glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones ever, amazing sound quality, very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user496400, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Loving her Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is loving her headphones and the advanced technology that it has! It has synced well with her Apple devices! She especially loves the sound proof that the device offers and being able to distinguish the instruments in the songs that she is listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MonicaP,
Great! We're elighted to hear that your daughter is enjoying her WH1000XM4 and how she can sync or connect her Apple devices to her XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Constant connectivity failure is product killer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted so badly to love these headphones. They were supposed to be Sony's best ever, and I had *never* - in 40+ years - had any issue with Sony audio. The brand has earned my loyalty and trust. But the WH-1000XM4 has been a letdown of epic proportions. The pros: They're very comfortable and - when working properly - the sound quality is 9/10, perhaps even a 9.5 depending on what you're listening to. They're lightweight, yet solid state. They also have great battery life - I've used them 20+ hours without a recharge. The cons: Unfortunately, the above-mentioned sound quality is often compromised and there's no explanation for it. When watching TV in the office - I'm 9-10 feet away from it - the sound will suddenly warble for stretches of time, from as few as 10-15 seconds up to 3+ minutes. There has been less of that the past few months, but also, I have been using them progressively less and less, which could account for the apparent reduction. What's still happening with EVERY single use, however, are the dropped bluetooth connections. Whether I'm walking, working in the garage, or just sitting at my desk, the connection will drop and have to be manually re-started. It's extremely frustrating and today, I reached my wits' end. I turned them off for the final time and listed them for sale. I'm going to try the XM5s, however, if the same issues appear, I will be returning them immediately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TreS, thank you for choosing and purchasing our product. We're glad you like the sound quality and comfort of the WH1000XM4. We're sorry to hear that you have an issue with the Bluetooth connectivity of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=drop
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl